Estate Planning Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was given an email, saying I would receive, my cardI also got an email saying to be patient, if I received an email with a broken link they would send me a new oneThey lied to there fans, and need to be held accountable for a give awayI have copies, of there response on *** and my email they owe me a gift card.
Regards,
*** ***

I am responding to complaint number ***.We have received your customer concern about our businessAccording to our records;O 1/3/- An email complaint was received from the consumer regarding herexperience with the Biore Charcoal Pore StripO 1/3/- Kao USA Consumer Care Center
responded via email informing theconsumer that more information is needed.O A medical questionnaire was sent via email to the consumer requesting herto complete and informed her that if she would like to talk to a consumer care agent to please call the toll free number on her producto Offered a replacement coupon for the purchase of the productO 1/6/- No response was received from the consumer and the Kao USAConsumer Care Center sent a follow up to the address provided with a letter acknowledgement and another medical questionnaire.As of today 1/27/2017, the consumer has not responded and no additional information has been received, including the medical questionnaire requestedAs per our policy We will send out another letter to the consumer requesting the medical questionnaire or that she phone us

I am sorry for not responding to the earlier message but I thought all correspondence with the company itself was being done through you and/or forwarded to youI do not want it to say it has been resolved as the "process" is nowhere near over and no such agreement has been met or even offered at this timeI submitted all of the paperwork they asked for as well as a multitude of photos of my face ranging from the day of use to over a week afterAs of now they have received my (documented) permission/privacy release form to contact my dermatologist to confirm everything I put in my statement to them is true, as well as to check the legitimacy that the prescriptions and costs of my visit I sent them were valid

March 28, 2017[redacted] Revdex.com 1 E. 4TH, Suite 600 Cincinnati, OH 45202-2023Dear [redacted],I am responding to complaint number [redacted]. To date Kao USA Inc. has no record of the consumer Contacting us. Since the contact information has been provided we will reach...

out to the consumer directly. Cordially,Kelly N. Consumer Care Center Team Leader KAO USA Inc.

May 22, 2017 Dear [redacted], I am responding to complaint number [redacted]. We have filed a claim on behalf of the consumer with our insurance company [redacted], we have provided them with all the consumers information. They will reach out to the consumer within the...

next 2 business days to follow up.   Cordially,     Kelly N.   Consumer Care Center Team Leader Kao Brands Company

Dear Ms. [redacted], I am responding to complaint number [redacted] from [redacted]. ·       [redacted] members who visited the John Frieda page were offered an opportunity to click a URL to request one of 7,000 free $5.00 [redacted] gift cards (while supplies...

lasted). ·       A website was designed by a vendor, [redacted] (“[redacted]”), to enable consumers to request one of the gift cards by entering their First and Last names together with their email address and then press submit in order to receive the gift card. The first 7,000 requests were to receive a unique URL which directed them to a printable gift card. ·       When the inventory of cards was depleted, the site was designed to stop allowing a consumer to enter their information and submitting the request. ·       Soon after the promotion launched on April 20, 2015, however, [redacted] received an unexpectedly large surge of requests to the website.  This surge of traffic caused [redacted]’s servers to dramatically slow down, preventing [redacted] from correctly servicing individual requests.  As a result, many consumers received emails indicating that they would receive the gift card but which did not include the URL.  ·       After working with [redacted] to understand the technical problem, the digital team posted the reason for the incomplete emails on the John Frieda [redacted] page: “John Frieda Hair Care would like to thank all our fans who participated in our $5 [redacted] gift card giveaway. Due to the offer being shared on various deal and coupon sites, overwhelming demand depleted our supply of 7,000 gift cards very quickly and a technical error occurred, causing confirmation emails to continue being sent long after the supply of 7,000 gift cards had been claimed. Therefore, if you received an email with no redemption link in it, we apologize that we are unable to offer you a gift card at this time. We deeply regret any misunderstanding or inconvenience to our loyal fans and customers.”The post provided to [redacted] was to address any misunderstanding about the offer in question. Further, pursuant to paragraph 6 of the rules for the giveaway (attached), Kao specifically disclaims liability for such technical malfunctions: “Sponsor, and its parent companies, subsidiaries, affiliates, partners and promotion and advertising agencies are not responsible for technical, hardware, software, telephone or other communications malfunctions, errors or failures of any kind, lost or unavailable network connections, Web site, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed computer transmissions which may limit one's ability to enter the Giveaway, including any injury or damage to participant’s or any other person’s computer relating to or resulting from participating in this Giveaway or downloading any materials in this Giveaway.” I hope that this successfully addresses the Bureau’s concerns.  If you have additional questions, please contact me according to the below listed information Sincerely, [redacted]Kao USA Inc. Consumer Care Team Leader

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I am not invalidating the truth of their response, we have been in communication and I have completed and sent in all of the paperwork and photographic evidence of the incident. With that said, this seems like it is going to take far more time to come to a resolution than I feel I deserve to wait. I do not want to seek legal aid in this manner and hope it will not come to that. No offer of any kind has yet been relayed to me nor does one seem to be coming anytime soon. I have been quite patient in waiting but it is wearing thin. I understand the work that must be put into these types of cases but I also understand that the longer I wait to seek legal aid, the less likely it will be that any lawyer will take on my case.
Regards,
[redacted]

Dear Revdex.com: Thank you for forwarding the comments from the customer. Unfortunately, Kao USA has not yet received the records from the service providers which we have requested and cannot complete evaluation of the claim until all records are received. The customer will be contacted when evaluation is complete. We share the customer’s frustration at the delay. Cordially,Kelly N.Consumer Care Center Team LeaderKao USA Inc.

Thank you for forwarding Claimant's message. This confirms that we have been in contact with Claimant and she has furnished us information. We continue to collect additional information for evaluation. We will be responding directly to Claimant as soon as that evaluation is completed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.there has been no attempt to resolve the complaint nor has any agreement been mentioned or offered at this time I am looking to hire a lawyer as several have agreed to take on my case at no out of pocket cost to me, only a portion of the damage settlement they expect us to win  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]