Estate Planning Group

May 22, Dear [redacted] , I am responding to complaint number [redacted] We have filed a claim on behalf of the consumer with our insurance company [redacted] , we have provided them with all the consumers informationThey will reach out to the consumer within the next business days to follow up Cordially, Kelly N Consumer Care Center Team Leader Kao Brands Company

March 28, [redacted] Revdex.com E4TH, Suite Cincinnati, OH 45202-2023Dear [redacted] ,I am responding to complaint number [redacted] To date Kao USA Inchas no record of the consumer Contacting usSince the contact information has been provided we will reach out to the consumer directlyCordially,Kelly NConsumer Care Center Team Leader KAO USA Inc

Thank you for forwarding Claimant's message. This confirms that we have been in contact with Claimant and she has furnished us information. We continue to collect additional information for evaluation. We will be responding directly to Claimant as soon as that evaluation is completed.

Dear Ms [redacted] , I am responding to complaint number [redacted] from [redacted] · [redacted] members who visited the John Frieda page were offered an opportunity to click a URL to request one of 7,free $ [redacted] gift cards (while supplies lasted)· A website was designed by a vendor, [redacted] (“***”), to enable consumers to request one of the gift cards by entering their First and Last names together with their email address and then press submit in order to receive the gift cardThe first 7,requests were to receive a unique URL which directed them to a printable gift card· When the inventory of cards was depleted, the site was designed to stop allowing a consumer to enter their information and submitting the request· Soon after the promotion launched on April 20, 2015, however, [redacted] received an unexpectedly large surge of requests to the website This surge of traffic caused ***’s servers to dramatically slow down, preventing [redacted] from correctly servicing individual requests As a result, many consumers received emails indicating that they would receive the gift card but which did not include the URL · After working with [redacted] to understand the technical problem, the digital team posted the reason for the incomplete emails on the John Frieda [redacted] “John Frieda Hair Care would like to thank all our fans who participated in our $ [redacted] gift card giveawayDue to the offer being shared on various deal and coupon sites, overwhelming demand depleted our supply of 7,gift cards very quickly and a technical error occurred, causing confirmation emails to continue being sent long after the supply of 7,gift cards had been claimedTherefore, if you received an email with no redemption link in it, we apologize that we are unable to offer you a gift card at this timeWe deeply regret any misunderstanding or inconvenience to our loyal fans and customers.”The post provided to [redacted] was to address any misunderstanding about the offer in questionFurther, pursuant to paragraph of the rules for the giveaway (attached), Kao specifically disclaims liability for such technical malfunctions: “Sponsor, and its parent companies, subsidiaries, affiliates, partners and promotion and advertising agencies are not responsible for technical, hardware, software, telephone or other communications malfunctions, errors or failures of any kind, lost or unavailable network connections, Web site, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed computer transmissions which may limit one's ability to enter the Giveaway, including any injury or damage to participant’s or any other person’s computer relating to or resulting from participating in this Giveaway or downloading any materials in this Giveaway.” I hope that this successfully addresses the Bureau’s concerns If you have additional questions, please contact me according to the below listed information Sincerely, [redacted] Kao USA IncConsumer Care Team Leader

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear RevDex.com: Thank you for forwarding the comments from the customer. Unfortunately, Kao USA has not yet received the records from the service providers which we have requested and cannot complete evaluation of the claim until all records are received. The customer will be contacted when evaluation is complete. We share the customer’s frustration at the delay. Cordially,Kelly N.Consumer Care Center Team LeaderKao USA Inc.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am not invalidating the truth of their response, we have been in communication and I have completed and sent in all of the paperwork and photographic evidence of the incidentWith that said, this seems like it is going to take far more time to come to a resolution than I feel I deserve to waitI do not want to seek legal aid in this manner and hope it will not come to thatNo offer of any kind has yet been relayed to me nor does one seem to be coming anytime soonI have been quite patient in waiting but it is wearing thinI understand the work that must be put into these types of cases but I also understand that the longer I wait to seek legal aid, the less likely it will be that any lawyer will take on my case Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.there has been no attempt to resolve the complaint nor has any agreement been mentioned or offered at this time I am looking to hire a lawyer as several have agreed to take on my case at no out of pocket cost to me, only a portion of the damage settlement they expect us to win Regards, [redacted] ***