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Estate Pro Inspection Services, Inc

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Estate Pro Inspection Services, Inc Reviews (3)

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sans-serif;">From: [redacted] <[redacted]>Date: Mon, Jul 14, 2014 at 9:01 AMSubject: Regards to complaint #[redacted].To: [email protected] business involved in this complaint has resolved my issue.

Review: We hired Estate Pro to perform a home inspection on our home purchase in February of 2014. They failed to identify and document visible water damage issues which ended up costing us a lot of money in repairs.

Estate Pro agreed to reimburse us for the home inspection fees that we originally paid them as long as we agreed to not pursue legal action or file a claim with their insurance company. The agreement was put in writing and signed by both parties on May 21, 2014. Estate Pro agreed to reimburse us within 30 days. We have yet to receive the reimbursement and Estate Pro will not communicate back to us in regards what the status is.Desired Settlement: We would like Estate Pro to honor their signed agreement and pay us the $675 that they owe us.



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From: [redacted] <[redacted]>

Date: Mon, Jul 14, 2014 at 9:01 AM

Subject: Regards to complaint #[redacted].

To: [email protected]

The business involved in this complaint has resolved my issue.

Review: [redacted] from Estate Pro performed a home inspection for a home I planned to buy in December 2011. Initially, I was happy with the service. But several months after purchasing the home, I discovered a crawlspace under that house that had been missed on the inspection. I called Estate Pro and [redacted] came out to re-inspect the crawlspace. He informed me of several problems including the lack of moisture control and the lack of insulation under the house. He also informed me that [redacted] had been let go from the company for rushing inspections and missing important details. He said that [redacted] should have know there was a crawlspace given that he noted the vents on the exterior of the house in his report. Yet [redacted] put in the report that the house was on a concrete slab. Being a first time home buyer, I trusted that he knew what he was doing. I called several companies and got estimates on the work that needed to be done. I had the crawlspace encapsulated (what [redacted] had recommended) which cost me about $6000. Had I known of the conditions under the house in my initial inspection, I would have asked the seller to fix it before purchasing the house. Since this was a clear oversight on Estate Pro's part, I asked the company to reimburse me at the lowest estimated cost (about $4000). [redacted] then called me and proceeded to intimidate and yell at me over the phone telling me that he didn't have to do anything, but he would give me my money back($345). I then called [redacted] since I did not feel comfortable talking to [redacted]. She said she would look into it and call me back. She did not. After SEVERAL ignored phone calls and emails, I notified that I could contact That day I received a call from [redacted] asking that I sign a release document and she would issue me a refund check for $345 within 30 days. I signed and returned the document on May 25, 2013. I called on June 18 to check in and was told she would mail the check that week. It is now July 10 and I have not received my refund.Desired Settlement: I would prefer that at lease half of the costs accrued due to the oversight be reimbursed. But at the very least, I want [redacted] to honor her word and issue a check to me for the refund that I was promised.



I have received a response directly from the business with regards to complaint number [redacted]. Estate Pro mailed a refund check directly to me. You may mark this complaint as resolved. Thank you.


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Description: Home Inspection Service

Address: P.O. Box 2954, Merrifield, Virginia, United States, 22116


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