Estates by David

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] We have heard nothing from [redacted] or his lawyer concerning this issueThe issue has not been addressed and we are proceeding with the Commonwealths Attorney to bring criminal charges against [redacted] This man is dishonest and no one should do business with him Regards, [redacted]

This email is in response to complaint # [redacted] The clients total sale was $less the cost of the ad,$60, and our commission The client was told that if her sale was over $our commission would be 35%, but if below $Our commission would be 50% Because her sale was under the $amount, her check sent was $ We knew that her sale would not bring the $amount The balance she is asking for is the difference between her check amount $she received today, and $1441, what she would have gotten at 65% I will mention that we had problems with this client early on as she had a friend who went into the home after we had completed worked the house, staging, arranging the items for sale, and pricing, and the friend repriced items, mover them around, and removed some items that were photographed on our national website We did speak with the client and indicated that we would have to pull the sale if things were not brought back and back to our original position We did conduct the sale David

I received a letter of complaint from a client we have been working with regarding the settlement of an Estate Sale we conducted for the family This sale was handled in two stages and were conducted in Late July and into early August and a second sale was conducted at the same location and for the same family on August Due to us conducting two sales for this client, we combined the two sales into one summary and settlement check, which the client receiver the very day she filed this claim, September We reserve the right to settle with a client in a three to four week time frame to give all transactions a chance to clear the various banks from the various locations in Virginia and surrounding states We honor all major credit cards, cash, and personal checks at our sales We do experience from time to time a returned check, so that is why we have the time frame for settlement This doesn't happen often, but when it does our company deals directly with the customer taking the client completely out of the loop.This client was asking that we deliver her check and her two sets of house keys to her home, which she was away from on an out of town trip, and leave these items between the front storm door and main door to her home This was not something our accountant wanted us to do I email our client and told here the risk of leaving the check and keys at her home unattended and that the check and keys would be mailed to her homeThe client received the check and the keys on September 22.I hope this explains our side of the situation! Estates By David has been in operation for years and our family takes pride in being honest and customer friendly with our clients! We strive to make our clients Happy!David

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a check and my house keys from David as statedThe second sale was a one day sale with minimal receiptsIn this day and time it does not take 3-weeks for a check to clearThe only way I was able to get any response was to threaten contacting youI did ask that he leave the statements and keys in my door and was prepared to have some one pick upI was promised a statement regarding the larger items sold for estate as these documents will be required by the commissioner of accounts for the City of RichmondI have been advised by my accountant to request these documents by certified mail and have done soThank you for your assistance in advance [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] response is nothing I haven't already heard from him and/or his wife on multiple occasions. My most recent conversation with [redacted] was at least two maybe three months ago, in which he stated that he would send me a check in the mail. Both my sister and I were involved with selling my mother's estate which is why he indicated that he didn't know to whom he should write the check. I clarified to whom the check should be made at that time. Since then, I have discovered that his consignment shop is closed and the phone number to that location is not in service. I have received no correspondence from him whatsoever. An email sent to both [redacted] and his wife has gone unanswered. [redacted] continues to conduct estate sales in the area. He apparently has time to do that, but cannot find the time to settle my account with me. I am led to conclude that [redacted] really doesn't know what was sold and how much he owes me. This is my mother's estate and I am obligated to collect what money is due her. I am willing to settle this for $125. I am extremely disappointed in the lack of diligence that [redacted] has demonstrated regarding this matter. These items were sold one year ago. [redacted] has had more than adequate time to settle this account. I am not unsympathetic to his cancer experience as I have been going through one myself. As I mentioned earlier, Estates by [redacted] continues to conduct sales in the area. Clearly he has not considered settling my account a priority. I have exhibited an abundance of patience in this matter as this has been ongoing for a year. I'm out of patience, and I just want this to come to a resolution. Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Estates by David regarding complaint
ID***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** is truly a con artistHe has not communicated with either us or our attorneyOther than haviving survived cancer he did not say anything about a struggling business when we employed himThe fact is that he collected over $11,on our behalf and essentially embezzled itThis constitutes a criminal act which we intent to pursue vigorouslyHe should not be permitted to conduct any estate sales ever againWhen you collect money on behalf of someone else,no matter your financial situation, you are not entitled to keep that money, period!!
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

First, David was correct in that a friend came and traded baskets. When I told David this, I was informed that I had broken our contract and they were going to cancel. I did plead (after the basket was returned), and they agreed to go on with the tag sale, and I have to admit I was very grateful. No prices were changed, and the place was staged exactly as he had staged it. I went by his pictures methodically to make sure we had not messed up his workWe NEVER discussed (and I do see he did not include this in his contract) that we would split the proceeds 50/if it did not garner a certain amount. It was always 35/65. The sale was a disappointment, but you never know what will sell, and a few of my "big ticket" items did not sell
I am still not sure what any of this has to do WITH HIS CONTRACT STATING THAT HE WOULD PAY WITHIN WEEKS . That would have been Aug29, and I have been hearing over and over that the check would be issued next week, or that I should have it Monday. This is Thursday, and I still have no check from this individualNo, I am NOT happy that I feel I have been swindled, but I have learned you cannot trust people, and get it in writing. The percentages are not in his contract, and I have no leg to stand on there, so this person has managed to utilize my money for an extra month, and also keep an extra $for himself

Thank you for your email! I am in the process of working thru to pay this customer I have been slow settling because the client had two names registered for thing on consignment and it has taken a while to go them the records to determine what is owed the client Also, because
old cancer recently, I have been unable to work on a regular basis But I do plan on getting this client paid soon!
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did receive a check and my house keys from David as statedThe second sale was a one day sale with minimal receiptsIn this day and time it does not take 3-weeks for a check to clearThe only way I was able to get any response was to threaten contacting youI did ask that he leave the statements and keys in my door and was prepared to have some one pick upI was promised a statement regarding the larger items sold for estate as these documents will be required by the commissioner of accounts for the City of RichmondI have been advised by my accountant to request these documents by certified mail and have done so. Thank you for your assistance in advance.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for your email!  I am in the process of working thru to pay this customer.  I have been slow settling because the client had two names registered for thing on consignment and it has taken a while to go them the records to determine what is owed the client.  Also, because old...

cancer recently, I have been unable to work on a regular basis.  But I do plan on getting this client paid soon!
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] response is nothing I haven't already heard from him and/or his wife on multiple occasions. My most recent conversation with [redacted] was at least two maybe three months ago, in which he stated that he would send me a check in the mail. Both my sister and I were involved with selling my mother's estate which is why he indicated that he didn't know to whom he should write the check. I clarified to whom the check should be made at that time. Since then, I have discovered that his consignment shop is closed and the phone number to that location is not in service. I have received no correspondence from him whatsoever. An email sent to both [redacted] and his wife has gone unanswered. [redacted] continues to conduct estate sales in the area. He apparently has time to do that, but cannot find the time to settle my account with me. I am led to conclude that [redacted] really doesn't know what was sold and how much he owes me. This is my mother's estate and I am obligated to collect what money is due her. I am willing to settle this for $125. I am extremely disappointed in the lack of diligence that [redacted] has demonstrated regarding this matter. These items were sold one year ago. [redacted] has had more than adequate time to settle this account. I am not unsympathetic to his cancer experience as I have been going through one myself. As I mentioned earlier, Estates by [redacted] continues to conduct sales in the area. Clearly he has not considered settling my account a priority. I have exhibited an abundance of patience in this matter as this has been ongoing for a year. I'm out of patience, and I just want this to come to a resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a check and my house keys from David as stated. The second sale was a one day sale with minimal receipts. In this day and time it does not take 3-4 weeks for a check to clear. The only way I was able to get any response was to threaten contacting you. I did ask that he leave the statements and keys in my door and was prepared to have some one pick up. I was promised a statement regarding the larger items sold for estate as these documents will be required by the commissioner of accounts for the City of Richmond. I have been advised by my accountant to request these documents by certified mail and have done so. Thank you for your assistance in advance. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I received a letter of complaint from a client we have been working with regarding the settlement of an Estate Sale we conducted for the family.  This sale was handled in two stages and...

were conducted in Late July and into early August and a second sale was conducted at the same location and for the same family on August 21.  Due to us conducting two sales for this client, we combined the two sales into one summary and settlement check, which the client receiver the very day she filed this claim, September 22.  We reserve the right to settle with a client in a three to four week time frame to give all transactions a chance to clear the various banks from the various locations in Virginia and surrounding states.  We honor all major credit cards, cash, and personal checks at our sales.  We do experience from time to time a returned check, so that is why we have the time frame for settlement.  This doesn't happen often, but when it does our company deals directly with the customer taking the client completely out of the loop.This client was asking that we deliver her check and her two sets of house keys to her home, which she was away from on an out of town trip, and leave these items between the front storm door and main door to her home.  This was not something our accountant wanted us to do.  I email our client and told here the risk of leaving the check and keys at her home unattended and that the check and keys would be mailed to her home. The client received the check and the keys on September 22.I hope this explains our side of the situation!  Estates By David has been in operation for 35 years and our family takes pride in being honest and customer friendly with our clients!  We strive to make our clients Happy!David

This email is in response to complaint #[redacted].  The clients total sale was $2310 less the cost of the ad,$60, and our commission.  The client was told that if  her sale was over $3000 our...

commission would be 35%, but if below $3000 Our commission would be 50%.  Because her sale was under the $3000 amount, her check sent was $1095.  We knew that her sale would not bring the $3000 amount.  The balance she is asking for is the difference between her check amount $1095 she received today, and $1441, what she would have gotten at 65%.  
I will mention that we had problems with this client early on as she had a friend who went into the home after we had completed worked the house, staging, arranging the items for sale, and pricing, and the friend repriced items, mover them around, and removed some items that were photographed on our national website.  We did speak with the client and indicated that we would have to pull the sale if things were not brought back and back to our original position.  We did conduct the sale.  
David

I received a letter of complaint from a client we have been working with regarding the settlement of an Estate Sale we conducted for the family.  This sale was handled in two stages and were conducted in Late July and into early August and a second sale was conducted at the same location and...

for the same family on August 21.  Due to us conducting two sales for this client, we combined the two sales into one summary and settlement check, which the client receiver the very day she filed this claim, September 22.  We reserve the right to settle with a client in a three to four week time frame to give all transactions a chance to clear the various banks from the various locations in Virginia and surrounding states.  We honor all major credit cards, cash, and personal checks at our sales.  We do experience from time to time a returned check, so that is why we have the time frame for settlement.  This doesn't happen often, but when it does our company deals directly with the customer taking the client completely out of the loop.This client was asking that we deliver her check and her two sets of house keys to her home, which she was away from on an out of town trip, and leave these items between the front storm door and main door to her home.  This was not something our accountant wanted us to do.  I email our client and told here the risk of leaving the check and keys at her home unattended and that the check and keys would be mailed to her home. The client received the check and the keys on September 22.I hope this explains our side of the situation!  Estates By David has been in operation for 35 years and our family takes pride in being honest and customer friendly with our clients!  We strive to make our clients Happy!David

I am responding to this complaint and am aware of the problem.  I indicated to this client the problem I am having with the finances of my company.  I suffered cancer in 2014 and into 2015, and currently still being treated for cancer.  I am doing better but my business suffered the past two years as a results of my not being able to be as involved in my business mentally or physically as I had been for 35 years.  It is truly my fault for the problem as I just was trying to carry on as usual.  I am currently working with advisors to deter end how to correct the problem of paying back this client and others.  I am accomplishing it at small bits at a time.  I just recently, as of Yesterday, send a letter out stating my intentions.
Thanks for allowing me to give you my feedback.
[redacted]

I am responding to this complaint and am aware of the problem.  I indicated to this client the problem I am having with the finances of my company.  I suffered cancer in 2014 and into 2015, and currently still being treated for cancer.  I am doing better but my business suffered the past two years as a results of my not being able to be as involved in my business mentally or physically as I had been for 35 years.  It is truly my fault for the problem as I just was trying to carry on as usual.  I am currently working with advisors to deter end how to correct the problem of paying back this client and others.  I am accomplishing it at small bits at a time.  I just recently, as of Yesterday, send a letter out stating my intentions.Thanks for allowing me to give you my feedback.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] We have heard nothing from [redacted] or his lawyer concerning this issue. The issue has not been addressed and we are proceeding with the Commonwealths Attorney to bring criminal charges against [redacted]. This man is dishonest and no one should do business with him.
Regards,
[redacted]

This email is in response to complaint #[redacted].  The clients total sale was $2310 less the cost of the ad,$60, and our commission.  The client was told that if  her sale was over $3000 our commission would be 35%, but if below $3000 Our commission would be 50%.  Because her...

sale was under the $3000 amount, her check sent was $1095.  We knew that her sale would not bring the $3000 amount.  The balance she is asking for is the difference between her check amount $1095 she received today, and $1441, what she would have gotten at 65%.  I will mention that we had problems with this client early on as she had a friend who went into the home after we had completed worked the house, staging, arranging the items for sale, and pricing, and the friend repriced items, mover them around, and removed some items that were photographed on our national website.  We did speak with the client and indicated that we would have to pull the sale if things were not brought back and back to our original position.  We did conduct the sale.  David