My experience with Estero Bay Chevrolet starts about months ago when I purchased a used Chevy SS from themThat experience went fine although the price I got was just okThey told me the car was already being held verbally by someone else but told me that since I was there they would sell the car to me insteadSelfishly, I didn't care much but it should have been a sign that they don't care much about their customers Two weeks ago, I called Marcus who I worked with there and let him know I would like to get a price on a Spark for my businessI told him we will probably buy two but definetly oneHe told me they could make a great deal on a and would do a dealer tradePrice was $12,Quite a discountI didn't bother shopping them elsewhere and have a deposit on the car over the phoneI had the sales person also email me the VIN on the car and the agreed sale priceUpon arrival to the dealership, I signed a few papers and then Marcus went over the price againExcept the price was now 13,I mentioned to Marcus that the price was higher than agreed and he seemed surprised by thisWhether genuine or not, I'm unsureRegardless, I showed him the email and he took it to Pat, the store's GM who was sitting just around the corner Marcus informed me that they had made a mistake and the price was the $13,I told them this was a "bait and switch" and I would not be buying the car from them if they couldn't sell at the agreed price Marcus went back to [redacted] and he came back to inform me that they had paid $just to get the car from me and this was my carThe best they could do was reduce the cost another $I informed them that I would not be doing this and out of principle they should sell me the car at the agreed priceThey would not Worse, was that Pat never left his desk feet away from me to explain the situationInstead he left Marcus to do all of the explainingI am a business ownerWe all make mistakes; I understand thatBUT this went beyond that and little effort was made to mitigate the issue I normally don't take the time to write negative reviews but this situation was "special" enough to do so In the end, I purchased a vehicle from another local dealership and again agreed on a price over the phoneThey accidentally forgot the windows had been tinted and that the car had wheel locks that they didn't include in my priceGuess what? They still honored the agreed price regardlessIt's not hard to offer good customer service but my experience at Estero Bay Chevrolet would seem to suggest otherwise
My experience with Estero Bay Chevrolet starts about months ago when I purchased a used Chevy SS from themThat experience went fine although the price I got was just okThey told me the car was already being held verbally by someone else but told me that since I was there they would sell the car to me insteadSelfishly, I didn't care much but it should have been a sign that they don't care much about their customers Two weeks ago, I called Marcus who I worked with there and let him know I would like to get a price on a Spark for my businessI told him we will probably buy two but definetly oneHe told me they could make a great deal on a and would do a dealer tradePrice was $12,Quite a discountI didn't bother shopping them elsewhere and have a deposit on the car over the phoneI had the sales person also email me the VIN on the car and the agreed sale priceUpon arrival to the dealership, I signed a few papers and then Marcus went over the price againExcept the price was now 13,I mentioned to Marcus that the price was higher than agreed and he seemed surprised by thisWhether genuine or not, I'm unsureRegardless, I showed him the email and he took it to Pat, the store's GM who was sitting just around the corner Marcus informed me that they had made a mistake and the price was the $13,I told them this was a "bait and switch" and I would not be buying the car from them if they couldn't sell at the agreed price Marcus went back to [redacted] and he came back to inform me that they had paid $just to get the car from me and this was my carThe best they could do was reduce the cost another $I informed them that I would not be doing this and out of principle they should sell me the car at the agreed priceThey would not Worse, was that Pat never left his desk feet away from me to explain the situationInstead he left Marcus to do all of the explainingI am a business ownerWe all make mistakes; I understand thatBUT this went beyond that and little effort was made to mitigate the issue I normally don't take the time to write negative reviews but this situation was "special" enough to do so In the end, I purchased a vehicle from another local dealership and again agreed on a price over the phoneThey accidentally forgot the windows had been tinted and that the car had wheel locks that they didn't include in my priceGuess what? They still honored the agreed price regardlessIt's not hard to offer good customer service but my experience at Estero Bay Chevrolet would seem to suggest otherwise