Estero Bay Motel

Review: I would like to warn everyone hoping to stay at the Estero Bay Motel in Cayucos CA.Do not book a room here. Three weeks ago, my husband and I booked a room at the Estero Bay Motel. The location was optimal, it looked cute from the pictures, and the website promised some great accommodations. When we got there, it was a huge disappointment to say the least. "Pure horror" may be a more appropriate way of putting it. The..."lobby"...was reminiscent of a sleazy motel in a made-for-TV movie, and the room...yikes. The tacky color scheme and globs of dried paint on the walls were the least of my worries. I sat down on the highly uncomfortable bed, only to have the broken headboard fall on my lap, fully equipped with jagged staples, splintery wood chips, and a cheap glue job. That's when I noticed the pillows. As we peeled back the comforter to make sure no splinters had fallen on the bedding, I noticed enough course black hair to make a small toupee. Without going into too much more detail, the rest of the room was just as dirty. We immediately decided that we wouldn't stay there, and asked for a refund. We still haven't been refunded. The day after we left, we called to confirm the refund, and the employee assured us that it had already been issued. It is now three weeks later, and the manager is accusing us of having stayed there, and is refusing to refund us.Desired Settlement: My mother, who kindly paid for the room, was charged $159. I would like to see that money returned to her.