Estes Landscape Design

Our company received a notification on 8/29/that we have not yet responded to a complaint that was issued on 6/28/Our office had not received the original complaint, but only the follow up noticeMr*** placed a call to our office in June reporting a noise the the unit was making upon
shut downOur office staff will ask for settlement date to determine what their warranty is with regards to parts and laborGiven Mr***’s settlement date he was advised that his home was out of labor warranty, but parts warranty remainedThe rates Mr*** stated are inaccurate as that is not what we chargeMr*** felt due to the system making a noise and it had done this previously while he was under warranty then this call should be covered as wellOur office went by standard procedure and advised him that the home was out of warranty, once out of warranty any repair is covered for daysThe last time we were at this home was on 8/27/At this time no manager was requested or any further actionOur office did follow their standard procedureWe never heard from the customerWe then received the complaint notice on 8/29/I reached out to Mr*** on 9/1/to let him know we would come out to the home and inspect the noiseIf it was found to be the metal cabinet housing at the outdoor then we would not charge him, but if it was a completely un-related issue then it would be our standard billable callHe stated he has since had someone come out to the home to inspect the noiseHe did not advise the other companies findingsI did advise Mr*** that if he had an issue in the future please request to speak to a manager so someone higher up could look into this matter for himAt this time this matter is closed out *** ** *** Delaware Heating & Air Conditioning Services, Inc*** *** ***
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