The entire conversation between our customer relations rep and [redacted] was on a recorded linein the review of this recording, the discussion about the automatic delivery was clearly explained that she would not have to periodically check her tank for the level of oil, that we would automatically deliver and email her the delivery ticket [redacted] agreed to the automatic delivery instead of the will call optionThe first delivery was on 12/three days after the initial conversationOn the recorded conversation, our customer relations rep explained to [redacted] that we require credit check approval to determine payment arrangementsThis account qualified for a credit card to be retained on file to charge after every deliveryShe would get a cent per gallon discount for prompt paymentAgain, [redacted] agreed with his arrangement and gave us her credit card informationThe card was charged for the first delivery with a discount of $We have since taken this account off automatic delivery per her request on 1/19/We will honor the discounted price for the second delivery and expect a payment within a reasonable time frame
The entire conversation between our customer relations rep and [redacted] was on a recorded linein the review of this recording, the discussion about the automatic delivery was clearly explained that she would not have to periodically check her tank for the level of oil, that we would automatically deliver and email her the delivery ticket [redacted] agreed to the automatic delivery instead of the will call optionThe first delivery was on 12/three days after the initial conversationOn the recorded conversation, our customer relations rep explained to [redacted] that we require credit check approval to determine payment arrangementsThis account qualified for a credit card to be retained on file to charge after every deliveryShe would get a cent per gallon discount for prompt paymentAgain, [redacted] agreed with his arrangement and gave us her credit card informationThe card was charged for the first delivery with a discount of $We have since taken this account off automatic delivery per her request on 1/19/We will honor the discounted price for the second delivery and expect a payment within a reasonable time frame