Estes Real Estate

I am rejecting this response because:
Oh boy your bs is getting real deep nowIf I left the place so “dirty” then how come that wasn’t itemized as one of your deductions? I’m doneI went the legal route, you have a complaint on fileAt least send me the money you think you owe meWhy do you keep dodging meI received the first check just fine so why do you claim you’ve sent out two more but I never received eitherYou can keep creating lies in an attempt to hurt my character but I’m sure anyone who deals with you will come here, read what I’ve had to say and know it to be trueMost unprofessional prop management company have had the displeasure of working withIt’s been months now and your still coming up with excusesJust send out another check for the partial payment owed and I’ll let this goUnresolved but I’ll let it goIf you would have sent me the check you claim you already did then I wouldn’t have escalated it to where we are now

I am sending you a few attachments with correspondences between Mr. [redacted] and myself in regards to this matter along with a time line of events.   1-September 2, 2017, Mr. [redacted] signed the lease with our office for the from 9/2/17 thru 8/31/18 (copy of lease, page 5 item 33 discusses the...

Breach of Contract/Early Termination clause which I pointed out at lease signing and again when he gave us notice to vacate)   2-October 18, 2017, Mr. [redacted] emailed our office a notice of intent to vacate asking that we begin marketing the home for re-leasing ASAP (copy of email attached)   3-October 20,2017, [redacted] spoke with Mr. [redacted] (on the phone) regarding the fees he would be charged for breaking the lease, the fact that he had to pay rent until we found another tenant and the process of showing to prospective occupants and the move out requirements he needed to follow.  Mr. [redacted] indicated that he already was in the process of moving out with his fiancé and that he did NOT want to be burdened with paying double rents and encouraged us to show the home and re-lease it asap.  (text conversations from October 20 and 26 attached )   4-October 20, 2017 our office began marketing the home and showing it to potential occupants.  On October 29th, we received an application from an applicant.  Mr. [redacted] was made aware of this and we told him that he had to continue to pay rent until the new occupant moved in.    5-October 30, 2017, Mr. [redacted] did pay November 2017 rent but did not pay full rent in October.  He was short by $77.00 and he accrued a $3. Late fee because of this shortage (this will become into play because Mr. [redacted] was refunded some of his November rent because Occupants moved into home November 15th and Mr. [redacted] was given a refund for 15 days of November minus the $80 which was applied to the October fees.  (email breaking this down is attached)   6-November 1, 2017, Mr. [redacted] contacted our office very upset because the applicants for his home stopped by to see the home (without our consent).  Mr. [redacted] said that he was told by the applicants that they were moving the next day.  ] We informed Mr. [redacted] and the applicants that Of course that was not accurate because their application was still being processed.  The applicant indicated that they never told anyone that they were moving in but that had merely requested to see the inside of the home again.  We scheduled another viewing. (text message conversation dated November 1 attached)   7-November 1, 2017, [redacted] called Mr. [redacted] and told him that the applicants had been accepted and that they were in need of moving in no later than November 15th.  I informed Mr. [redacted] that if he could NOT be moved out and the home by the 13th so that I could do move out and make any necessary cleaning or repairs (if needed) and conduct the move in with the occupants, that these applicants would look for another home as the Occupants Needed to be in the home by November 15, 2017.  Mr. [redacted] agreed to have the home available to us by the 13th.   (copy of text message conversation confirming this is attached)   8-November 11-November 13, 2017, [redacted], [redacted]’s assistant, contacted Mr. [redacted] to confirm the move out was occurring.   9-Novmber 13th & 14, 2017 Move out/in was conducted at the premises and New tenant signed the lease on November 15th.   10- November 27, 2018, Mr. [redacted] was sent a security deposit disposition with fees deducted along with a check for $667.68.  In it the fee to place a new tenant of $700 was deducted.  Our office charges ½ of 1 full month’s rent to an owner to market, show, process applications and produce a lease and move in report.  This fee was charged to Mr. [redacted] because he broke the lease 1.5 months after moving in because he became engaged and did  not want to pay 2 separate rents (email and text message conversations indicating this is attached) Also deducted was  the water bill for $232.62 because in the time that Mr. [redacted] had lived in the home (2 months), he had not paid his water bill.  In our area, if there is an outstanding water bill left on the home when a tenant vacates, the owner is liable to pay it.  I wrote Mr. [redacted] an email dated January 18,2018 requesting the account number for the water company so that I could pay it and so it could be credited to his account.  The water company will NOT provide us with account names or numbers only the debt owed for the time periods owned.  Mr. [redacted] owed that amount as he has indicated to you.  Because He never gave me his account number, I could not send it to water company but I ultimately did send it to Mr. [redacted] when he provided me with proof that he had paid the amount in full and I verified it (email attached requesting the account number).   11-December 5th, Mr. [redacted] contacted me and disputed his rent refund for the 15 days in November and his deposit disposition.  I wrote him an email indicating that he was correct that he was owed an additional $92.18 back for the prorated November rent.  I mailed the check that same day.  I also explained again in detail this time the reason why the $700 was deducted.  I referenced the notice he provided us that he was breaking the lease and the fact that the lease referenced the fee. (email attached)   12-On December 28th, Mr. [redacted] emailed me while I was on Christmas vacation and requested the $92.18 refund.  I was away and did not see this correspondence until Mid-January when I returned from out of state. I replied and told Mr. [redacted] that I would resend the $92.18 and again requested his account number so that I could send the water payment.   I did NOT hear back from Mr. [redacted] until January 29th indicating that he had already paid the amount with a copy of the bill dated January 26, 2018.  When Mr. [redacted] emailed me, I was sick with the flu and I replied to him on February 6 apologizing for not responding sooner.  I told him that the check had been mailed out for the full amount (attached email )   13-February 23,2018, after we received your correspondence, I emailed Mr. [redacted] asking him if he had received the check I sent to him On February 6 for the $92 and the 232..  He replied that he had NOT.  (attached email) On that same day, I checked with the bank and it had not cleared.  I wrote an email to Mr. [redacted] offering to re-send it, then thought perhaps it would be best to hand him the check so that we would not continue to have these issue. We called Mr. [redacted] requesting to have him pick up a check here at our office (about 5 minutes from his new residence) or that [redacted] or [redacted] could meet him to hand him a replacement check. Mr. [redacted] indicated that he did not want to meet with either of us and would wait for Direction from Revdex.com.  (correspondence attached)   I am 100% willing to stop payment on the replacement check I sent him in February for the prorated rent and the water bill.  I find it suspicious that Mr. [redacted] has not received the check because I believe that his main intent was to place a complaint against us with the Revdex.com.  I do not agree that he is due the $700 refund for the placement fee because he was informed of this when I went item by item with him on the lease and Mr. [redacted] had an unlimited amount of time to review the lease before signing it.  I also discussed the fee with him when we discussed his notice to vacate.  Mr. [redacted] is claiming to Revdex.com that the fee was never discussed to him, but in conversation with him, he indicated that he was told that the fee would be waived.  That never occurred because our office cannot charge an owner for the placement cost incurred when the tenant initiates the breaking of the lease.   I’ve attached many items for you to review because I want you to know that I have not been Dodging the tenant as he indicates.  We have a 24 hour phone number that he got almost immediate response to fielded by [redacted].  I always replied within 2/3 days unless I was out of town or ill  during the last part of December and a few days in February   I would like to resolve this by either having Mr. [redacted] come pick a check up,  [redacted] delivering a check to Mr. [redacted] or Sending a replacement check for $324.80 to Mr. [redacted] via certified mail.   Attachements: 1pdf=[redacted] notice to vacate 2pdf=[redacted]’s reply to [redacted] regarding breakdown of fees charged and prorated funds 3pdf=[redacted] requesting [redacted] water account number to pay water bill 4pdf=[redacted] email indicating he paid water bill 5pdf=[redacted] responding funds were mailed again to [redacted] late due to illness 6pdf=[redacted] indicating he’d not received funds [redacted] lease [redacted] text communications [redacted] email to [redacted] refusing to accept replacement check until Revdex.com responds.     Please let me know your recommendations.

To whom it may concern,I am trying to understand the latest response.From my understanding, Mr. [redacted] is requesting that I send him the check for the $92.18 plus the amount for water withheld.I will send it again, as i'm understanding his reply.  I did make an effort to hand deliver this to Mr. [redacted] nearly 3 weeks ago which he refused until after he'd heard Revdex.com decision.In the 20 years of assisting thousands of owners and tenants in real estate matters such as sales, listings and property management, , this is the 1st complaint I've received with Revdex.com.  I've indicated in each correspondence, that i'd like to resolve this matter ASAP.Understand that no one wants to have any money deducted from their deposits, regardless of justification.  Knowing that, I've received less than a hand full of complaints overall.  As with Mr. [redacted], we always do our best to get premises leased for minimal amounts of charges.  Unfortunately, the fees were necessary due to Mr. [redacted] breaking his lease and having to incur the expenses that owner did not feel was her responsibility to again payAs I stated before, I will send the payment again to Mr. [redacted].Sincerely,[redacted]