Estilos Hair Skin & Nail Spa

Upon arrival, Laura was in her room sleeping so we dealt with her husband Henry We asked him what he wanted us to focus on during our initial deep clean He added on a spare room and bathroom that was recently vacated by his niece, that wasn't included in the initial estimateHer house was filthy and the areas we did clean were spotless! When my team and I left the client's house after we cleaned, Laura came out of her room to pay us She was happy with our work and even gave us a $cash tip She then texted me a very lengthy message a few days later to schedule the next cleaning day and to go over things she wanted completedI wasn't able to text her back a response so she called me days later very upset that I hadn't responded to her lengthy text message I apologized for not responding and took her off the schedule We guarantee our work and are happy to return to her house to complete any items that were not addressed for free

Like I said in my initial response, we are happy to come back to complete the work we missed the first cleaning, free of charge. I've apologized to the customer and am wiling to make this right by finishing the work so she is happy. That is the best we can offer.Vanessa

Upon arrival, Laura was in her room sleeping so we dealt with her husband Henry.  We asked him what he wanted us to focus on during our initial deep clean.  He added on a spare room and bathroom that was recently vacated by his niece, that wasn't included in the initial estimate. Her house...

was filthy and the areas we did clean were spotless!  When my team and I left the client's house after we cleaned, Laura came out of her room to pay us.  She was happy with our work and even gave us a $20 cash tip.  She then texted me a very lengthy message a few days later to schedule the next cleaning day and to go over things she wanted completed. I wasn't able to text her back a response so she called me 6 days later very upset that I hadn't responded to her lengthy text message.  I apologized for not responding and took her off the schedule.  We guarantee our work and are happy to return to her house to complete any items that were not addressed for free.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 10689090
I am rejecting this response because:Vanessa made threats and false accusations towards me and cussed at me. She never once offered to come back and make this right nor was she ever concerned about going out of her way to make me happy customer until I filed this complaint with Revdex.com.  I trusted her in my house once but not again. I'm sorry, I do not want her or any part of her company in my home. If she truely is sorry and wants to make me happy then I would just like her to refund me $50 for the incomplete work and  breach of our verbal contract. That would make me happy.
Regards,
Laura Alfaro