We have contacted the carrier for the extended warranty, Ally Protection Plan and have confirmed they have issued a refund via check # [redacted] to [redacted] , the customer's lien-holder We anticipate the refund from Ally Protection Plan will be reflected in the customer's account in the next few days We have also contacted Ally GAP and the Road Hazard carrier Although they have not issued the refunds yet, Classic Chevrolet will issue the refund to the customer's lien-holder account today and wait to be reimbursed by the insurance companies.We regret the delay in the processing of this cancellation, but unfortunately sometimes the process takes longer than we would like as we depend upon third parties who are ultimately the ones to issue the refunds.We appreciate the opportunity to correct this concern for the customer and further look forward to continuing to be of serviceRegards,Classic Chevrolet Sugar Land
I am writing on behalf of Lingo Networks, LLC(Lingo) in response to the complaint of [redacted] (“complainant”).In working directly with the complainant, an agreement was reached to settle both accountsIt was additionally agreed upon, that payments could be made in monthly increments over a twelve month termAs part of the agreement, complainant will be removed from the collections process and any credit reporting marks will be removed.Thank you for your consideration.Sincerely, [redacted] ***Lingo NetworksVice President
Dear Sir or Madam:I am writing on behalf of Lingo Networks, Inc(Lingo) in response to the complaint of [redacted] (“complainant”).The complainant pays for 1.5Mb of Internet speedDue to their issues, a speed increase was recommended anddiscussed with the customerThe package that the customer currently pays for has not been offered for several years.Lingo offered the service increase for $for the first year and then $for the remainder of the contract.Complainant was advised of these prices on multiple occasionsAfter each phone conversation, Complainant requestedsome time to think over the pricingDuring one of the complainant calls, they asked if the price was $andComplainant was incorrect advisedThis was an honest mistake by one of the representativesThe contract completedby Complainant was incorrect filled out and was voided.We reached out to the complainant to apologize that the upgrade had not been completed yet and wanted to get thisresolved for themComplainant was advised they had not been billed for the upgrade yet and currently were on the oldpackageWe explained to the complainant that the $was an incorrect price and apologized for the confusionThank you for your consideration [redacted] ***MGW NetworksVice President
Better Bu***ss Bureau: I have reviewed the response made by the bu***ss in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We were instructed with appointment at 1:PM to be in the dealership to test drive these cars that we reserveIf you don't guarantee then instruct someone to not even entertain reservation at all.How would I know that you actually sold those cars? How would I know if you are not just misleading your customers? We reserved multiple cars not just on Friday afternoon and drove there the following morning and we where told they are sold.And guess what, Wednesday following week, all the cars we reserved are still advertise online when we told they are soldNot just from [redacted] , [redacted] but also from your own siteWithin mile radius from Austin, TX, your dealership is the only one with that has these amazing low prizesThis is why I strongly believe that your dealership should be guilty of advertisement Regards,
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reading the response I am amazed again with the service of Lingo NetworksThey say that their associate quoted us a price and it was incorrectThis is the price we were quoted and we received the contract and it was signed and returnedThe never contacted us to tell us that the contract was wrong or that the upgrade would not be completedLingo still sent the tech out to complete the upgradeHe even told us that the speed would increase and the last part of the upgrade would have to be completed off siteThis tells me that the tech was not informed of the fact that there was no upgrade being completed either!They NEVER contacted us before or after the supposed upgrade was to be completed until we contacted them about weeks after the fact to see why the speed was still so slowWe had to leave a message then and they were supposed to return the call [redacted] called us back and at this point we were told that the upgrade had not been completed because the contract was wrong and destroyedSo basically for weeks we believed that our internet had been upgraded with NO contact from them to let us know differently.I am not asking for anything that they did not offer themselvesI would like the faster internet service that they promised us at the price they quoted usSeems to me that this is advertising if they do not stand behind what their associates quote the customersThis associate told us that BY LAW they could not offer anything slower than 10mb.Even if they did not plan to complete the service they offered and they knew this, they should have informed us up front - before they sent the tech to complete the upgrade, instead of waiting for us to contact them and THEN saying "oh by the way, you didn't get the upgrade that the tech did weeks ago." Terrible customer service! Regards, [redacted] ***
Better Bu***ss Bureau: This letter is to inform you that Classic Chevrolet Sugar Land, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/20/and assigned ID [redacted] To whom it may concern :I just want to let you know that my complaint ID [redacted] is now resolvedBrandon [redacted] contacted me about this issue and had agreed to compensate mePlease closed this issues as soon as possible and let Brandon [redacted] of Classic Chevrolet Sugar Land know about it.Are the issues resolved? Yes, it is now resolved If yes, when was the issue resolved? The issue was resolved on April 3, Did you ever file your case through the court system? NoIf so please include a copy of your filing or judgment for our files.Signature: __ [redacted] ___________ Date: _April 6, 2017_______ Regards,
Dear Sir or Madam:I am writing on behalf of Lingo Networks, LLC (Lingo) in response to the complaint of [redacted] (“complainant”).Complainant reported a trouble towards the beginning of Lingo Networks attempted totroubleshoot with the complainant to resolve the issue, the customer declined to do soWe could seeno issues on our end that could explain the service issues the customer was experiencingLingoNetworks approved to upgrade their ONT equipment to a newer model and wave any potential fees thatwould be incurred if any issues were found beyond the demarcation pointThe complainant did notagree to have a tech come out during our schedule hours for this upgradeLingo agreed todispatch an after-hours technician at no cost to the complainantAt this time, Lingo advised thecustomer they were in a grandfathered package that was no longer offered and would like to get themon a month to month or a three year contract to upgrade their speeds to the current governmentstandardsLingo’s Customer Support Representative offered complainant a three year contract for$per month for the first year with an increase to $per month beginning in month thirteen.Additionally, a month to month plan was offered at $per monthThese prices were quoted to thecustomer a total of five timesUpon the sixth call, the customer advised the agent they were told theycould get service at $per month with no contract, the agent mistakenly confirmed that pricing.The complainant called back three days later to agree to the service under that priceThe complainantcompleted the paperwork for a three year contract but the paperwork was not fully completed by thecomplainantComplainant was followed up with the next business day in regard to the incompletecontract and at that time Complainant would not agree to the correct per month pricing.The complainant then scheduled our field technician to come out to complete the ONT upgrade onMarch 16th A field technician cannot process a speed upgrade due to provisioning parameters.Additionally, a free router was provided to the customer as a courtesyOn June 26th 2017, the customer reported slow speedsThe Lingo Customer Support Representative sawthat their speed package upgrade had not been processed nor any changes made in billingWe followedup with the complainant, apologized and advised that we would like to proceed with upgrading thespeed packageWe explained they had not been billed for their upgrade and that the Complainant wasstill on a grandfathered packageIt was clearly expressed that the customer is not obligated to move tothe new packageThe complaint advised they were under the impression we had upgraded themLingoexplained that the field technician was sent out to upgrade the ONT, not their speedsWe explainedthat a contract had been signed but not completed since it was not completedLingo Networks has goneabove and beyond for the complainant on many of the issues they have been experiencing, as such, theoffer extended to the complainant stands as listed above with a three year contract for $permonth for the first year or a month to month option for $per month.Thank you for your consideration.Sincerely [redacted] [redacted] ***
We have contacted the carrier for the extended warranty, Ally Protection Plan and have confirmed they have issued a refund via check # [redacted] to [redacted] , the customer's lien-holder We anticipate the refund from Ally Protection Plan will be reflected in the customer's account in the next few days We have also contacted Ally GAP and the Road Hazard carrier Although they have not issued the refunds yet, Classic Chevrolet will issue the refund to the customer's lien-holder account today and wait to be reimbursed by the insurance companies.We regret the delay in the processing of this cancellation, but unfortunately sometimes the process takes longer than we would like as we depend upon third parties who are ultimately the ones to issue the refunds.We appreciate the opportunity to correct this concern for the customer and further look forward to continuing to be of serviceRegards,Classic Chevrolet Sugar Land
I am writing on behalf of Lingo Networks, LLC(Lingo) in response to the complaint of [redacted] (“complainant”).In working directly with the complainant, an agreement was reached to settle both accountsIt was additionally agreed upon, that payments could be made in monthly increments over a twelve month termAs part of the agreement, complainant will be removed from the collections process and any credit reporting marks will be removed.Thank you for your consideration.Sincerely, [redacted] ***Lingo NetworksVice President
Dear Sir or Madam:I am writing on behalf of Lingo Networks, Inc(Lingo) in response to the complaint of [redacted] (“complainant”).The complainant pays for 1.5Mb of Internet speedDue to their issues, a speed increase was recommended anddiscussed with the customerThe package that the customer currently pays for has not been offered for several years.Lingo offered the service increase for $for the first year and then $for the remainder of the contract.Complainant was advised of these prices on multiple occasionsAfter each phone conversation, Complainant requestedsome time to think over the pricingDuring one of the complainant calls, they asked if the price was $andComplainant was incorrect advisedThis was an honest mistake by one of the representativesThe contract completedby Complainant was incorrect filled out and was voided.We reached out to the complainant to apologize that the upgrade had not been completed yet and wanted to get thisresolved for themComplainant was advised they had not been billed for the upgrade yet and currently were on the oldpackageWe explained to the complainant that the $was an incorrect price and apologized for the confusionThank you for your consideration [redacted] ***MGW NetworksVice President
Better Bu***ss Bureau: I have reviewed the response made by the bu***ss in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We were instructed with appointment at 1:PM to be in the dealership to test drive these cars that we reserveIf you don't guarantee then instruct someone to not even entertain reservation at all.How would I know that you actually sold those cars? How would I know if you are not just misleading your customers? We reserved multiple cars not just on Friday afternoon and drove there the following morning and we where told they are sold.And guess what, Wednesday following week, all the cars we reserved are still advertise online when we told they are soldNot just from [redacted] , [redacted] but also from your own siteWithin mile radius from Austin, TX, your dealership is the only one with that has these amazing low prizesThis is why I strongly believe that your dealership should be guilty of advertisement Regards,
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After reading the response I am amazed again with the service of Lingo NetworksThey say that their associate quoted us a price and it was incorrectThis is the price we were quoted and we received the contract and it was signed and returnedThe never contacted us to tell us that the contract was wrong or that the upgrade would not be completedLingo still sent the tech out to complete the upgradeHe even told us that the speed would increase and the last part of the upgrade would have to be completed off siteThis tells me that the tech was not informed of the fact that there was no upgrade being completed either!They NEVER contacted us before or after the supposed upgrade was to be completed until we contacted them about weeks after the fact to see why the speed was still so slowWe had to leave a message then and they were supposed to return the call [redacted] called us back and at this point we were told that the upgrade had not been completed because the contract was wrong and destroyedSo basically for weeks we believed that our internet had been upgraded with NO contact from them to let us know differently.I am not asking for anything that they did not offer themselvesI would like the faster internet service that they promised us at the price they quoted usSeems to me that this is advertising if they do not stand behind what their associates quote the customersThis associate told us that BY LAW they could not offer anything slower than 10mb.Even if they did not plan to complete the service they offered and they knew this, they should have informed us up front - before they sent the tech to complete the upgrade, instead of waiting for us to contact them and THEN saying "oh by the way, you didn't get the upgrade that the tech did weeks ago." Terrible customer service! Regards, [redacted] ***
Better Bu***ss Bureau: This letter is to inform you that Classic Chevrolet Sugar Land, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/20/and assigned ID [redacted] To whom it may concern :I just want to let you know that my complaint ID [redacted] is now resolvedBrandon [redacted] contacted me about this issue and had agreed to compensate mePlease closed this issues as soon as possible and let Brandon [redacted] of Classic Chevrolet Sugar Land know about it.Are the issues resolved? Yes, it is now resolved If yes, when was the issue resolved? The issue was resolved on April 3, Did you ever file your case through the court system? NoIf so please include a copy of your filing or judgment for our files.Signature: __ [redacted] ___________ Date: _April 6, 2017_______ Regards,
Dear Sir or Madam:I am writing on behalf of Lingo Networks, LLC (Lingo) in response to the complaint of [redacted] (“complainant”).Complainant reported a trouble towards the beginning of Lingo Networks attempted totroubleshoot with the complainant to resolve the issue, the customer declined to do soWe could seeno issues on our end that could explain the service issues the customer was experiencingLingoNetworks approved to upgrade their ONT equipment to a newer model and wave any potential fees thatwould be incurred if any issues were found beyond the demarcation pointThe complainant did notagree to have a tech come out during our schedule hours for this upgradeLingo agreed todispatch an after-hours technician at no cost to the complainantAt this time, Lingo advised thecustomer they were in a grandfathered package that was no longer offered and would like to get themon a month to month or a three year contract to upgrade their speeds to the current governmentstandardsLingo’s Customer Support Representative offered complainant a three year contract for$per month for the first year with an increase to $per month beginning in month thirteen.Additionally, a month to month plan was offered at $per monthThese prices were quoted to thecustomer a total of five timesUpon the sixth call, the customer advised the agent they were told theycould get service at $per month with no contract, the agent mistakenly confirmed that pricing.The complainant called back three days later to agree to the service under that priceThe complainantcompleted the paperwork for a three year contract but the paperwork was not fully completed by thecomplainantComplainant was followed up with the next business day in regard to the incompletecontract and at that time Complainant would not agree to the correct per month pricing.The complainant then scheduled our field technician to come out to complete the ONT upgrade onMarch 16th A field technician cannot process a speed upgrade due to provisioning parameters.Additionally, a free router was provided to the customer as a courtesyOn June 26th 2017, the customer reported slow speedsThe Lingo Customer Support Representative sawthat their speed package upgrade had not been processed nor any changes made in billingWe followedup with the complainant, apologized and advised that we would like to proceed with upgrading thespeed packageWe explained they had not been billed for their upgrade and that the Complainant wasstill on a grandfathered packageIt was clearly expressed that the customer is not obligated to move tothe new packageThe complaint advised they were under the impression we had upgraded themLingoexplained that the field technician was sent out to upgrade the ONT, not their speedsWe explainedthat a contract had been signed but not completed since it was not completedLingo Networks has goneabove and beyond for the complainant on many of the issues they have been experiencing, as such, theoffer extended to the complainant stands as listed above with a three year contract for $permonth for the first year or a month to month option for $per month.Thank you for your consideration.Sincerely [redacted] [redacted] ***