Esub Construction Software

We felt that this was already resolved with Mr [redacted] prior to his letter to the Revdex.comPlease see the description of events below.After signing up for an eSUB webinar, Mr [redacted] expressed interest in learning more about pricing optionsOn 7/28/17, he was offered a deal on his annual contract with an added bonus of extra monthsMr [redacted] took numerous phone calls and went though detailed conversations to bring the contract price downThere were multiple conversations discussing the contract terms and conditionsDuring these good faith negotiations, we had no reason to believe Mr [redacted] 's judgement was impaired and his actions did not suggest anything differentWe went against our payment process and split the annual payment into two to accommodate the size of his company and his financial situationThe price he referenced in his letter to the Revdex.com is higher than ic agreed upon annual contracted amountMr [redacted] paid the initial semi-annual paymentIn adition, he attended meetings with his designated Product Specialist to help him launch eSUBOn 8, Mr [redacted] reached out to his Account Manager and let her know that he was having some final liai it backs and wanted to know if there was anything that could be done about his year-long contracthe was told that his request would be forwarded to management, and that it would take some trae te o processOn 8/23/17, Mr [redacted] called backThis time he requested a refundHe was told that thi'', a till being reviewed by managementOn 8/25/17, Mr [redacted] sent an email stating that he needed th; fund in order to cover his payrollAt that time, his case was still under reviewOn 8/31/17, we initiati Mr [redacted] that we would be able to cut his contract short so he would not need to make his sers in layment, but that a refund could not be provided for the first payment of his contractMr [redacted] provided a verbal agreementHe was then sent an email confirming this agreementOn 9/11/17, his Account [redacted] reached out again to see if he needed any assistance in utilizing eSUB for the remaindet clf is ,ubscriptionHe declined this offer saying that he would be dissolving the company,Mr [redacted] took numerous phone calls in order to negotiate a satini-annual payment planHe continued to take phone calls to negotiate a shorter agreement and for give less of the second half of the annual contract that he committed toWe negotiated in good faith with Mr [redacted] , and he was alert and attentive during all communicationThere was no indication his judgement was impairedWe do not engage in high-pressure sales tactics, and we maintain that Mr [redacted] requested that we make special exceptions from our sales process in order to fit his in a fadsin no way would we ever pressure a prospective client to purchase our product if it would put the business in financial jeopardyWe have incurred costs in implementing his service, and we feel that sh(itening his annual commitment was a generous compromiseWe also maintain that this situation was resolved when Mr [redacted] accepted the offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off I notified the sales rep that I had just undergone surgery and was recovering I am quite certain that I apologized to the rep for asking him to repeat information several times indicating that I was on pain medication.  I believe that in itself should have been reason enough to suspect that my judgement had been impaired.  Secondly, the representative offered to split the annual subscription into 2 equal payments of $2500.00 each and offered an additional 3 months as an incentive for signing up before the end of the week stating that he would not be able to offer the same deal the following week.  In my opinion this is the definition of a high pressured sales tactic.  The fact that they made an exception to the payment process to accommodate the size and financial situation of my business indicates that they were aware of at least the potential strain this would place on the business.  I don't believe they were ever concerned about placing the business in financial jeopardy.  In fact when I discussed the situation with my account manager regarding the urgency of my request it was not due to payroll but rather payroll taxes that I was requesting a refund.  Their concern is not with the well being of my company only the bottom line of their company.  I understand that there were cost incurred in setting up my account and that is why I did not request a full refund of the $3500.00 ($2500.00 subscription & $1000.00 training) I paid I requested that the portion not paid for training be returned which was $2500.00 or at least something that was mutually fair to both parties as I only used the service for a few weeks of the 6 months paid in advance.  I am confident that there was a mutually beneficial figure that could have been offered if it had not been for the greed and unethical behavior of this company.  Again, I state Esub is only concerned with their bottom line not the financial well being of their customers.  Furthermore, I was never offered the opportunity to accept this agreement, I was told this was the way it was going to be and I did express my dissatisfaction with this arrangement, but again their was never a choice offered to me to accept or decline.
Regards,
[redacted]

We felt that this was already resolved with Mr. [redacted] prior to his letter to the Revdex.com. Please see the description of events below.After signing up for an eSUB webinar, Mr. [redacted] expressed interest in learning more about pricing options. On 7/28/17, he was offered a deal on his annual contract with an added bonus of 3 extra months. Mr. [redacted] took numerous phone calls and went though detailed conversations to bring the contract price down. There were multiple conversations discussing the contract terms and conditions. During these good faith negotiations, we had no reason to believe Mr. [redacted]'s judgement was impaired and his actions did not suggest anything different. We went against our normal payment process and split the annual payment into two to accommodate the size of his company and his financial situation. The price he referenced in his letter to the Revdex.com is higher than ic agreed upon annual contracted amount. Mr. [redacted] paid the initial semi-annual payment. In adition, he attended 5 meetings with his designated Product Specialist to help him launch eSUB. On 8, 18. Mr [redacted] reached out to his Account Manager and let her know that he was having some final liai it backs and wanted to know if there was anything that could be done about his year-long contract. he was told that his request would be forwarded to management, and that it would take some trae te o process. On 8/23/17, Mr [redacted] called back. This time he requested a refund. He was told that thi'. ', a till being reviewed by management. On 8/25/17, Mr [redacted] sent an email stating that he needed th; fund in order to cover his payroll. At that time, his case was still under review. On 8/31/17, we initiati Mr. [redacted] that we would be able to cut his contract short so he would not need to make his sers in layment, but that a refund could not be provided for the first payment of his contract. Mr. [redacted] provided a verbal agreement. He was then sent an email confirming this agreement. On 9/11/17, his Account [redacted] reached out again to see if he needed any assistance in utilizing eSUB for the remaindet clf is ,ubscription. He declined this offer saying that he would be dissolving the company,Mr. [redacted] took numerous phone calls in order to negotiate a satini-annual payment plan. He continued to take phone calls to negotiate a shorter agreement and for give less of the second half of the annual contract that he committed to. We negotiated in good faith with Mr. [redacted], and he was alert and attentive during all communication. There was no indication his judgement was impaired. We do not engage in high-pressure sales tactics, and we maintain that Mr [redacted] requested that we make special exceptions from our normal sales process in order to fit his in a fads. in no way would we ever pressure a prospective client to purchase our product if it would put the business in financial jeopardy. We have incurred costs in implementing his service, and we feel that sh(itening his annual commitment was a generous compromise. We also maintain that this situation was resolved when Mr. [redacted] accepted the offer.

We felt that this was already resolved with Mr. [redacted] prior to his letter to the Revdex.com. Please see the description of events below.After signing up for an eSUB webinar, Mr. [redacted] expressed interest in learning more about pricing options. On 7/28/17, he was offered a deal on his annual contract with...

an added bonus of 3 extra months. Mr. [redacted] took numerous phone calls and went though detailed conversations to bring the contract price down. There were multiple conversations discussing the contract terms and conditions. During these good faith negotiations, we had no reason to believe Mr. [redacted]'s judgement was impaired and his actions did not suggest anything different. We went against our normal payment process and split the annual payment into two to accommodate the size of his company and his financial situation. The price he referenced in his letter to the Revdex.com is higher than ic agreed upon annual contracted amount. Mr. [redacted] paid the initial semi-annual payment. In adition, he attended 5 meetings with his designated Product Specialist to help him launch eSUB. On 8, 18. Mr [redacted] reached out to his Account Manager and let her know that he was having some final liai it backs and wanted to know if there was anything that could be done about his year-long contract. he was told that his request would be forwarded to management, and that it would take some trae te o process. On 8/23/17, Mr [redacted] called back. This time he requested a refund. He was told that thi'. ', a till being reviewed by management. On 8/25/17, Mr [redacted] sent an email stating that he needed th; fund in order to cover his payroll. At that time, his case was still under review. On 8/31/17, we initiati Mr. [redacted] that we would be able to cut his contract short so he would not need to make his sers in layment, but that a refund could not be provided for the first payment of his contract. Mr. [redacted] provided a verbal agreement. He was then sent an email confirming this agreement. On 9/11/17, his Account M, nager reached out again to see if he needed any assistance in utilizing eSUB for the remaindet clf is ,ubscription. He declined this offer saying that he would be dissolving the company,Mr. [redacted] took numerous phone calls in order to negotiate a satini-annual payment plan. He continued to take phone calls to negotiate a shorter agreement and for give less of the second half of the annual contract that he committed to. We negotiated in good faith with Mr. [redacted], and he was alert and attentive during all communication. There was no indication his judgement was impaired. We do not engage in high-pressure sales tactics, and we maintain that Mr [redacted] requested that we make special exceptions from our normal sales process in order to fit his in a fads. in no way would we ever pressure a prospective client to purchase our product if it would put the business in financial jeopardy. We have incurred costs in implementing his service, and we feel that sh(itening his annual commitment was a generous compromise. We also maintain that this situation was resolved when Mr. [redacted] accepted the offer.