e.Sullivan Advertising & Design, Inc.

Hello, We were not aware that *** *** had not received his gift card, we will send it to him today Thank you,Kelly K***

Hello, A check for $was sent out today, the check number is *** Thanks,Kelly K***

GOOD MORNING AGAIN *** AS PER OUR PHONE CALL AM SENDING PIC TO YOU

DEAR [redacted] I AM VERY SORRY ABOUT HOW YOU FEEL AND YOUR LAST STATEMENT SAYING THAT "THE DEALERSHIP CONTINUES TO LIE "  DEEPLY UPSETS ME AS THE GENERAL MANAGER AT VIP HONDA . AS STATED PREVIOS I WANT HAPPY CLIENTS COMING BACK OVER AND OVER TO BUY CARS. PLEASE AGAIN IN THE FUTURE CALL ME DIRECT ON ANY FUTURE PURCHASES. I TRUELY WOULD LIKE TO START A NEW CHAPTER WITH YOU . [redacted] GENERAL MANAGER VIP HONDA.

Complaint: [redacted]
I am rejecting this response because:
I would like my money back for spending it out of pocket to get my car fixed because if I didn't I would have been without a car And my money back for my payments I made on my broken car sitting at the shop for 2 months And my money back for the fraudulent  warranty that they sold me which is voided because of the modifications Thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The response is a lie. My complaint was not about negotiating the car,my complaint was the blatant bait and switch that was done to get me into the dealership, which you did not address at all. I was told that the car I came in to test drive and test drove was not fit for sale.  I wouldnt have driven there with my family 1 hour if the car was not fit fir sale. Your dealership continues to lie. 
Regards, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:This response is a total lie. I owned the vehicle I traded in and put the title in David A[redacted] hand. When I went to VIP Honda on 12/28/16 to find out what was going on since my third temp tag was expiring that day and no one bothered to call me, your business manager John C[redacted] said DMV in Trenton was waiting on a letter proof that the PREVIOUS OWNER of the vehicle financed to me by VIP Honda was paid off. John also gave me a check for $36.87 stating I was overcharged for registration fees. VIP Honda never had the title to the CRV that was financed to me, which is why it took them so long to get a duplicate title and get the vehicle registered. Stop with the lying and horrible customer service, you didn't even have the decency to notify me that my plates were in knowing I've been waiting three months.
Regards,
[redacted]

Hello, The customer [redacted] has received her plates as of 12/28/2016. The plates were held because [redacted] did not provide the lien release letter on the vehicle she traded in until 12/28/2016 . It is legal in New Jersey to withhold plates until payoff information is received. We are truly...

sorry for any inconvenience this caused [redacted] and made every attempt to collect this necessary information from her in a timely manner. Please let me know if you require any additional information. Thank you, Kelly K[redacted]

DEAR [redacted]  I FIRST THANK YOU FOR CONTACTING OUR INTERNET  DEPT. AND COMING DOWN TO OUR DEALERSHIP . I WOULD LIKE TO SAY AS THE GENERAL MANAGER FOR VIP HONDA FOR THE LAST 10 YEARS I ALWAYS NEED HAPPY CLIENTS I FEEL PRICE IS THE EASIEST  PART OF THE DEAL. MY STAFF KNOWS...

THAT EVERY INTERNET PRICE QUOTED IS A NET NUMBER WHICH  IS ALSO MONITORED BY THE MANUFACTURER WITH EVERY HONDA STORE. I KNOW THAT YOU DID YOUR HOMEWORK IN REFERENCE TO THE PRICE AND THAT IS WHY YOU CAME TO OUR DEALERSHIP. I WAS TOLD BY MY STAFF THAT YOU WANTED  UP TO AN ADDITIONAL SAVINGS OF $1000.00 IN WHICH YOU OFFERED. I AM VERY SORRY BUT THAT IS AN UNREALISTIC NUMBER. IN THIS DAY IN AGE EVERYONE WOULD LIKE TO NEGOTIATE FOR ANY TYPE OF ITEM BUT IN THE CAR BUSINESS THIS CANN'T HAPPEN. IN CLOSING THERE WAS NO BAIT AND SWITCH; A NUMBER IS CLEARLY SENT TO ALL CLIENTS WHO GO TO OUR WEB SITE. I AM VERY PROUD OF OUR DEALERSHIP AND OUR SUCCESS STORY OVER THE YEARS WITH CLIENTS COMING BACK OVER AND OVER TO BUY CARS. THANK YOU PLEASE IN THE FUTURE CALL ME DIRECT ON ANY FUTURE PURCHASES . [redacted] GENERAL MANAGER VIP HONDA.

Complaint: [redacted]
I am rejecting this response because:
They sold me the car modified with a 2 year warranty which I paid for. So they either fix my car or they pay me back my warranty. I will also get the proof that...

it was modified when I bought it from them. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]Thanks!

Good afternoon My name is Richard J[redacted]i Gm. for VIP Honda North Plainfield NJ. I'm not sure why there was miscommunication as to our product refund policy. The warranty is a cancelable item and if [redacted] would like to follow up with me I will make sure it is Done. I would need him to come...

into our store a sign a cancelation form , The credit for the warranty would be credited to his loan on the car reducing his overall payoff on the loan in the amount returned. If you have any questions please feel free to call me at : [redacted] Rich J[redacted]i GM[redacted]
[redacted]