eSurplus2cash

(The consumer indicated he/she DID NOT accept the response from the business.) I have attached the three emails I referenced in regards to a Check being sent If you will not send us our check we would like our Toners and Drum Cartridges back(RE PO # [redacted] .msg (1))

Complaint: [redacted] I am rejecting this response because:Why does the amount keep changing? Here is what you said in the first response"the amount owed is $After deducting the damaged items...and will be mailed to the customer by end of this week" Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: what [redacted] submitted to you as an invoice is not the one he send usMy name was at the bottom to make check payable to meAlso we have requested him to return the ink and he has refusedHe also told us that he doesn't have the money to pay and he is closing his businessThe products were in mint condition and truly he is the one who is a fraudIf the product is bad then return it to me, if you don't have the money return the product, or pay me what is noted in the invoiceThat is three options and ha has gone none of them! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The deal was broken down into two lots because that was how you requested it to be doneYou asked us to ship it directly to your buyersWe do have two emails where you are claiming that some of the product arrived damagedFor the HP you were asking for a credit of $USD and for the RICOH deal you just said that these models came in real rough "841454, 841453, and 841455"You stated that you were going to tell us how much credit you were going to request back on September and we have not heard from you with an amount since thenAt this point I would like to request all the Ricoh defective product back and please reissue revised PO's for both transactions with the correct amountsI am willing to cover the shipping cost to return all defective toner back to usYou are claiming that the amount owed to us now is $USD and for that number to make sense it means that all Ricoh toner stated below is defective.13x Ricoh - $USD each10x Ricoh - $USD each9x Ricoh - $USD each5x Ricoh - $USD eachTotal: $USD (this is assuming that every box of that model was damaged) Total Ricoh PO - $1,USDCredit $USD (assuming all the boxes were damaged)Total Ricoh minus defective product: $USDHP Toner Total - $USDHP Credit - $USDHP Total: $151.15Total owed HP and Ricoh - $(I don't know how you came up with $USD) For this to be valid we will need all the defective Ricoh toner backAgain, we will cover the shipping costA few more notes that I would like to mention are:1- Multiple times you stated that you were sending the checks on certain days and never happened.2- We were never told to wait for you to find a new buyer for the defective toner Sincerely, [redacted]

We pay promptly when we receive product as agreed to..it is stated on our website that if we receive anything Significantly not as described we have the right to refuse payment...we emphasize this several times before the deal is completedWe have over happy vendors that receive payment promptly Lately we have adopted new policy which states that if we receive anything significantly not as described we will send the product back to the vendor eSurplus2Cash

This lady is a fraud...she is trying to attempt a third party complaint...she is not on the invoice and we already paid $500 for damaged product. We were sent items significantly not as described. This complaint should be closed because we do not know who she is...This is a third party... fraudulent complaint. Attached is the original PO# [redacted] We explained the situation that we received product Significantly Not As Described and sent $500 to [redacted] ...then out of the blue this lady starts calling and harassing us. I ask that the BBB close this case in our favor.

People need to send what they bare supposed to and not send damaged product and expect to be paid the same amount...payment has been already sent on the HP dealAlso, eSurplus2Cash has closed it doors due to too many companies defaulting on their PO's (We are owed too much money to continue)...We went into the Retail market under a new banner and ownership

I have been sick in the hospital off and on and cant answer everythingHowever I still owe [redacted] ***The deal went south when the people I sold it too ripped me offIm about a few weeks away from getting him paid All the others are bogusI have over a happy customers why dont you talk to them?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Overnight check immediatley for $
Sincerely,
*** ***

several boxes were crushed...many of the cartridges had writing on the boxes when we were told everything was cleanYou also were told many times that we only buy OEM factory sealed items in good condition...crushed/ wrinkled items with writing on the boxes are NOT considered good condition, yes, product was packed properly but that wasn't the issue...We sold the product for only $plus shipping...we lost money...but I am willing to pay you $200...that's our final offer

I can have the buyer who rejected the majority of the product make a statement as well...> I will see if the buyer still has the rejected supplies and will have them returnedHowever, it is stated on our websites that we do not send back items significantly not as described, its a waste of time and money...we have pictures that we have already sent you and will send them again.Even the seller of these cartridges admitted they were improperly packed...removing labels keeping the glue on the boxes then filling the shipping boxes with white peanuts fusing to the glue and the cartridge boxes... We grossed a total of $on the Ricoh before shipping costs and everything else...to close this complaint We care willing to offer $in additi0on to the $already sent for the HP which by the way had the same problem. Mike Mike

This has been an ongoing issue with this companyThis deal was broken up into two lots...one a smaller HP deal and the were other Ricoh supplies...the company was informed that both shipment was recieved but product was damagedWhat oocured was how they packed the shipment...it was obvious that
they removed labels from boxes incorrectly leaving glue on the cartridge boxes...they packed everything up and used Styrofoam peanuts which bonded to the glue and melted into the cardboard of the toner cartridges rendering most of the shipment useless...they were informed of this...it is stated on our website that we do not pay for anything significantly not as described or damagedI informed the customer that we would have to wait on payment until I could a new buyer for the remaing items that we could still sell...in the meantime I was in the hospital slowing things up as well...the amount owed is $After deducting the damaged items...and will be mailed to the customer by end of this week.I take a little part of the blame myself for taking this long but everything will be recitified this weekWe have over customers that We deal with on a yearly basis and everybody is happy but sometimes things do go wrong I am very sorry it took this long but there were several things that went wrong from sides creating this delay...We have close to a 100% customer satisfaction eating and we do take pride in taking care of our customers.Thank you

Unfortunately this is our one and only complaint where we are in the wrong...*** and I have done multiple successful deals together in the past until this one where I sold the product to another buyer instead of selling through my wholesale networkThe company no longer exists and they walked off with over $of my money $was earmarked for ***... I will be paying him as soon as we can and will need an additional two weeks to get it done...I am very sorry for this incident, but we will make it right. In all our dealings together *** has been paid on time every time until this isolated incident. Sincerely, *** *

(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from *** *** on October 25, at 2:PMIn this email MMino SrOperations Manager states: Everything was received exactly as you described and your check will be sent tomorrowAgain I am very sorry for the delay...your check will be sent tomorrow (Monday)
I had sent *** *** pictures of the items we were trying to sell*** *** is the one that asked for the items that we sent to eSurplus2Cash per Purchase Order #***/Promise to Pay
How is the Toner and Drum Cartridge's Significantly NOT as Described Items when *** *** seen a picture of the Toners and Drum Cartridges and requested them with the Purchase Order?
Also how is it fair to be changing what you have agreed upon even after you have sent three emails stating you was mailing a check? (Mon 9/21/9:PM Check goes out tomorrow.; Sun 10/4/2:PM Its on its way...I was sick a few days last week...my apologies.; Sun 10/25/2:PM Everything was received exactly as you described and your check will be sent tomorrowAgain I am very sorry for the delay...your check will be sent tomorrow (Monday).)
If you do not want to send us our check for $or if the Toners and Drum Cartridges are Significantly NOT as Described Items then please send us our Toners and Drum Cartridges back

Complaint: ***
I am rejecting this response because: This is about the 5th time that you tell us that you have sent the checkAlso, why did you completely ignore my offer about sending the defective toner back at my expense? Also, why are you only paying for the HP when you have been paid from your customer for all the toner?
Sincerely,
*** ***

Im scouring over the emails of the last several months and can't find this particular email and we keep all emails for days...If I find it I will send the money if not this represents another email hoax that we seem to receive
Mike

We pay promptly when we receive product as agreed to..it is stated on our website that if we receive anything Significantly not as described we have the right to refuse payment...we emphasize this several times before the deal is completed. We have over 1000 happy vendors that receive payment...

promptly.
Lately we have adopted new policy which states that if we receive anything significantly not as described we will send the product back to the vendor.
eSurplus2Cash

Complaint: [redacted]
I am rejecting this response because: The deal was broken down into two lots because that was how you requested it to be done. You asked us to ship it directly to your buyers. We do have two emails where you are claiming that some of the product arrived damaged. For the HP you were asking for a credit of $23.85 USD and for the RICOH deal you just said that these models came in real rough "841454, 841453, 841284 and 841455". You stated that you were going to tell us how much credit you were going to request back on September 27 and we have not heard from you with an amount since then. At this point I would like to request all the Ricoh defective product back and please reissue revised PO's for both transactions with the correct amounts. I am willing to cover the shipping cost to return all defective toner back to us. You are claiming that the amount owed to us now is $865.00 USD and for that number to make sense it means that all Ricoh toner stated below is defective.13x Ricoh 841454 - $20 USD each10x Ricoh 841453 - $20 USD each9x Ricoh 841284 - $20 USD each5x Ricoh 841455 - $20 USD eachTotal: $740 USD (this is assuming that every box of that model was damaged) Total Ricoh PO - $1,560 USDCredit $740 USD (assuming all the boxes were damaged)Total Ricoh minus defective product: $820 USDHP Toner Total - $175.00 USDHP Credit - $23.85 USDHP Total: $151.15Total owed HP and Ricoh - $971.15 (I don't know how you came up with $865 USD) For this to be valid we will need all the defective Ricoh toner back. Again, we will cover the shipping cost. A few more notes that I would like to mention are:1- Multiple times you stated that you were sending the checks on certain days and never happened.2- We were never told to wait for you to find a new buyer for the defective toner.
Sincerely,
[redacted]

This lady is a fraud...she is trying to attempt a third party complaint...she is not on the invoice and we already paid $500 for damaged product. We were sent items significantly not as described. This complaint should be closed because we do not know who she is...This is a third party...

fraudulent complaint. Attached is the original PO#[redacted] We explained the situation that we received product Significantly Not As Described and sent $500 to [redacted]...then out of the blue this lady starts calling and harassing us.  I ask that the Revdex.com close this case in our favor.

Complaint: [redacted]
I am rejecting this response because: what [redacted] submitted to you as an invoice is not the one he send us. My name was at the bottom to make check payable to me. Also we have requested him to return the ink and he has refused. He also told us that he doesn't have the money to pay and he is closing his business. The products were in mint condition and truly he is the one who is a fraud. If the product is bad then return it to me, if you don't have the money return the product, or pay me what is noted in the invoice. That is three options and ha has gone none of them! 
Sincerely,
[redacted]