Hello, We have contacted Ms [redacted] and apologized for the mishap The $rebate check is being mailed to her today along with some Palmer's products that we hope she will enjoy Please see below emailsI hope this will close this matter as E.TBrowne has an unblemished record with the Revdex.com for many, many years.Sincerely, Amy [redacted] From: [redacted] ] Sent: Monday, March 14, 4:PMTo: [redacted] Subject: Re: Ongoing Issue Thank you for finally being the one to address the issueI buy products when there are rebates for a reason because I shop on a budget and for a company to go this long and not so much as respond to my complaints and questions until now is unacceptableI have been treated so rudely by your customer service but I am pleased to know that there is at least one person who is willing to make it rightThanks, [redacted] From: [redacted] >To: ' [redacted] ' [redacted] Sent: Monday, March 14, 1:PMSubject: RE: Ongoing Issue Dear Ms***, Thank you for your email of March 13th I am very sorry to hear of your experience and cannot explain how this could have happenedPlease be assured that we will send your $rebate check to you tomorrow We will also send you an assortment of Palmer’s products that we hope you will enjoyAgain, I apologize for this mishap, and thank you for bringing this matter to my attentionSincerely, [redacted] Product Specialist/ Consumer Relations ETBrowne Drug Co., Inc###-###-#### ###-###-#### (Fax) [redacted]
We recall this incident very well because Mr [redacted] called us several times and spoke to several employees He stated he received a gift basket containing Palmer's productsThe gift basket was put together by his friend and included Palmer's productsHe didn’t care for some of the productsDespite the fact that he hadn't paid for any of these products, we sent him a pre-paid label to return the product to us for replacementHe returned itemsAll of the products were produced in or Some items were used and some containers were empty Upon receipt of these old, used and empty containers, we called him to say we could not reimburse him for products that are to years old (we didn't mention the fact that he hadn’t paid for any of them)Mr [redacted] became abusive and demanded a refund or replacementThe customer service rep transferred the call to me I spoke with him and as a gesture of goodwill offered to send him a bottle of lotion and a bar of soapHe accepted this offer, and we believed he was satisfied with the outcomeThe lotion and soap were delivered via UPS to him on February 7, To reiterate: Mr [redacted] received a free bar of soap and bottle of lotion in exchange for returning to year old products — some ofwhich were used and emptyHe didn’t pay for any of these products, and there was no loss to him We don't know what else we could have done to achieve a resolution that would have satisfied Mr [redacted] Again, we would appreciate it if you would please update your contact records with my name and email Sincerely,
I am rejecting this response because: The merchant's response relies on information that is substantially trueYes, I returned the products that were gifted to me to the merchant, but did not know and had no reason to know that the products were "7-8" years oldMy concern was that the products had a stale odor and odd coloration In no way was I terse or inappropriate to Ms [redacted] or any other staff of the merchantIn fact, it was not until I called to seek status on the returned products that a customer service representative of the merchant's was rude and alluded to the items being old and usedI explained prior to the merchant sending me a return label that some of the items were used as I would not have been able to determine the quality of the products in questionFurther, I am able to produce photographs of the items taken prior to returning to the merchantI was agreeable to what Ms [redacted] initially offer, but upon further consideration, I rescind that decision From the inception, I have taken great offense to the merchant's response, position and reference to the circumstance that are simply falseWhether I paid for the items is irrelevant - the items were gifted to me and as manufacturer of the product(s) it should stand behind the quality of said productsThe loss occurred when I returned the products to the merchant and it failed to respond truthfully and professional to my inquiryI would ask that the items be returned to me for disposition
Complaint: [redacted] I am rejecting this response because: I am a disabled individual and unable to ship this back If I would have had a response earlier when I contacted the company directly, I may have been able to have someone take me to return this Due to the company's refusal to provide a refund, I will make sure I NEVER use products from this company again All I wanted was a response and this company refused to do so until I filed a Revdex.com complaint [redacted]
Palmer's always offers a 100% satisfaction guaranteePlease ask ms[redacted] to return the product to me, via shippingupon receipt we will reimburse her for both the product and shippingPlease see the attached information
Hello, We have contacted Ms [redacted] and apologized for the mishap The $rebate check is being mailed to her today along with some Palmer's products that we hope she will enjoy Please see below emailsI hope this will close this matter as E.TBrowne has an unblemished record with the Revdex.com for many, many years.Sincerely, Amy [redacted] From: [redacted] ] Sent: Monday, March 14, 4:PMTo: [redacted] Subject: Re: Ongoing Issue Thank you for finally being the one to address the issueI buy products when there are rebates for a reason because I shop on a budget and for a company to go this long and not so much as respond to my complaints and questions until now is unacceptableI have been treated so rudely by your customer service but I am pleased to know that there is at least one person who is willing to make it rightThanks, [redacted] From: [redacted] >To: ' [redacted] ' [redacted] Sent: Monday, March 14, 1:PMSubject: RE: Ongoing Issue Dear Ms***, Thank you for your email of March 13th I am very sorry to hear of your experience and cannot explain how this could have happenedPlease be assured that we will send your $rebate check to you tomorrow We will also send you an assortment of Palmer’s products that we hope you will enjoyAgain, I apologize for this mishap, and thank you for bringing this matter to my attentionSincerely, [redacted] Product Specialist/ Consumer Relations ETBrowne Drug Co., Inc###-###-#### ###-###-#### (Fax) [redacted]
We recall this incident very well because Mr [redacted] called us several times and spoke to several employees He stated he received a gift basket containing Palmer's productsThe gift basket was put together by his friend and included Palmer's productsHe didn’t care for some of the productsDespite the fact that he hadn't paid for any of these products, we sent him a pre-paid label to return the product to us for replacementHe returned itemsAll of the products were produced in or Some items were used and some containers were empty Upon receipt of these old, used and empty containers, we called him to say we could not reimburse him for products that are to years old (we didn't mention the fact that he hadn’t paid for any of them)Mr [redacted] became abusive and demanded a refund or replacementThe customer service rep transferred the call to me I spoke with him and as a gesture of goodwill offered to send him a bottle of lotion and a bar of soapHe accepted this offer, and we believed he was satisfied with the outcomeThe lotion and soap were delivered via UPS to him on February 7, To reiterate: Mr [redacted] received a free bar of soap and bottle of lotion in exchange for returning to year old products — some ofwhich were used and emptyHe didn’t pay for any of these products, and there was no loss to him We don't know what else we could have done to achieve a resolution that would have satisfied Mr [redacted] Again, we would appreciate it if you would please update your contact records with my name and email Sincerely,
I am rejecting this response because: The merchant's response relies on information that is substantially trueYes, I returned the products that were gifted to me to the merchant, but did not know and had no reason to know that the products were "7-8" years oldMy concern was that the products had a stale odor and odd coloration In no way was I terse or inappropriate to Ms [redacted] or any other staff of the merchantIn fact, it was not until I called to seek status on the returned products that a customer service representative of the merchant's was rude and alluded to the items being old and usedI explained prior to the merchant sending me a return label that some of the items were used as I would not have been able to determine the quality of the products in questionFurther, I am able to produce photographs of the items taken prior to returning to the merchantI was agreeable to what Ms [redacted] initially offer, but upon further consideration, I rescind that decision From the inception, I have taken great offense to the merchant's response, position and reference to the circumstance that are simply falseWhether I paid for the items is irrelevant - the items were gifted to me and as manufacturer of the product(s) it should stand behind the quality of said productsThe loss occurred when I returned the products to the merchant and it failed to respond truthfully and professional to my inquiryI would ask that the items be returned to me for disposition
Complaint: [redacted] I am rejecting this response because: I am a disabled individual and unable to ship this back If I would have had a response earlier when I contacted the company directly, I may have been able to have someone take me to return this Due to the company's refusal to provide a refund, I will make sure I NEVER use products from this company again All I wanted was a response and this company refused to do so until I filed a Revdex.com complaint [redacted]
Palmer's always offers a 100% satisfaction guaranteePlease ask ms[redacted] to return the product to me, via shippingupon receipt we will reimburse her for both the product and shippingPlease see the attached information