E.T. Quality RV

Review: When we purchased and paid for our 5th wheel in full in June 2015 we were told we would receive the title in the mail within 4-6 weeks. We are now going into December 2015 and after multiple phone calls to Maria we still have yet to receive our title. I feel after almost 6 months and hundreds of phone calls this should have been resolved by now. Each time we call [redacted] she gives us an excuse to why it hasn't been taken care of if she even accepts our phone call, when she doesn't she will not return our phone calls. We don't appreciate the negative service we have been given and would like our title to our [redacted]. When calling and asking to speak to the other owner the girl answering the phone just laughed and stated she is the owner, I then asked to speak to E.T. and was not given the chance to resolve this issue with him.Desired Settlement: I feel that we were honest and paid in full and would like the same respect. This being resolved in a very timely manner would be greatly appreciated !

Business

Response:

The unit that was sold to [redacted] had a payoff amount for Bank of the west. Payoff was sent to Bank of the west on 6-30-15. We didn't recieve title until 9/16/2015, we then processed transaction through Dmv. [redacted] contacted me to let me know she still hadnt received the tilte but did have the registration. I then requested duplicate title through certified mail. I can not control the bank to sent me the title early or dmv to process faster I have no control of the mail carrier I have been in contact with [redacted] throughout the process.