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ET Repairs Reviews (1)

Review: I was referred to the above repair shop by a family member . I have a 2000 jeep cherokee sport (4WD). The engine light kept blinking and the jeep was acting as if it had no power. My family member dropped it off with a list of parts that I had already had replaced, spark plugs, computer, coil pack. It was missing on cyclinders 1 & 6. When the owner of shop got time to look at it , he called me and said that the computer needed to be flashed at jeep dealership. He said that would be approximately $136.00. I asked him if he was positive that was the problem? He said yes , so I told him if that would fix the problem then fix it. On Thursday afternoon (October 17, 2013) the jeep was taken to dealership and would be back Friday afternoon (October 18, 2013). I did not hear anything, so on Monday, October 21, 2013 I called the shop, the owner told me he hadn't had a chance to test drive it, but it had been fixed. So I waited another day. On Wednesday October 23, 2013, I called back. This time I was talking with the mechanic he informed me that the vehicle was missing on cyclinder 1 and they were putting another coil pack on it. I told them not to put any more parts on it without me telling them to do so. The owner said he was not working on the jeep and to come pick it up. I told him I was not paying him and he said I was not getting my vehicle back. He told me that absolutely it was the computer need to be flashed through a dealership, whether that was done or not I do not know. My bill has now reached close to $240.00.I put my jeep in for repair and it is still not fixed, why should I pay for something to be fixed when it is not? I have no problem paying for something if it is done to my satisfaction, but they were replacing parts after I distinctly told them not to or to converse with me first, they did not do that.Desired Settlement: I want my vehicle back, without paying for a service I did not receive. My jeep is in same condition as when I took it into the repair shop

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Description: Auto Repair & Service

Address: 237 W. Martin Street, Martinsburg, West Virginia, United States, 25401

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