ETA Worldwide Transportation Services Reviews (1)
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ETA Worldwide Transportation Services Rating
Description: Limousine Service, Internet Services, Answering Services, Personal Security Guard Service
Address: PO Box 2202, Cherry Hill, New Jersey, United States, 08034-0163
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Review: I rent a limo for my wedding on August 8, 2015. The time and price was for 5 hours from 1PM-6PM for $952.50. The driver arrived to pick us up at 1PM and dropped us off at the reception at 5:45PM.
A few days after the event, I received a notification from my credit card company that a charge for $127 was processed. I immediately contacted ETA to inquire on the charge. They had informed me that the driver stated to them we had used the limo until 7:30PM. I stated that it must have been a mistake as we had to be at the reception by 6PM, and was dropped off around 5:45PM.
ETA Worldwide stated they would investigate the issue and refund me found they made a mistake. I provided them timestamped pictures from my phone of when we arrived at the reception before 6PM. My iPhone keeps track of where I'm at and for how long, and it showed that I arrived at the reception around 5:45PM and stayed until 12:30AM, which I had given to ETA Worldwide.
I asked them to have a meeting with them and their driver to discuss this issue and clear out any issues, but they never responded to me. It's now been over a month and they stopped contact. They informed me to stop contacting them and have not refunded me.Desired Settlement: I would like to be refunded the unauthorized $127 that they claimed I used the limo for an extra hour. I would also like to meet with the owner and the driver, who claims he dropped me off at the reception at 7:30PM instead of before 6PM, to discuss this matter. They should not charge people for unprovided services and then ignore them.