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Eternal Brandings

231 7th St # 250802, Daytona Beach, Florida, United States, 32125-8034

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Eternal Brandings Reviews (%countItem)

In May 2017 I entered into an agreement with a company in your jurisdiction for merchandise.
I gave them my business credit card to pay for this merchandise, which came to a total of $1,172.00.
This amount was charged to my company credit card on May 22, 2017, which was authorized.
My card was charged for the same amount ($1,172.00) on July 10, 2017 August 9, 2017 October 11, 2017 November 13, 2017
December 12, 2017 & January 10, 2018. This comes to a total of $7,032.00 of unauthorized charges to my credit card.
My bank has agreed to credit my account for the charges in Oct., Nov., Dec. of 2017 and Jan. of 2018, but they cannot credit
My account for the charges in July & August of 2017 which come to a total of $2,344.00.
The bank has advised me to approach the merchant for these overpayments, which I have but the owner says she can't find the bank records
And how this could have happened. The authorized electronic transaction of 5/22/17 was made using a terminal linked to this telephone # 407-417-5669 which is registered to the company (Using a reverse search on Beenverified.com), Eternal Brandings, who I had contracted with. The other six electronic transactions were done on a terminal linked to the following telephone # 386-214-0267, Which is registered to Patty F (per a search on Beenverified.com) who identified herself as the owner of the company and was the primary person I have been dealing with this whole time. I have sent numerous emails and left telephone voicemails waiting for a call back concerning this situation, I have received no emails or telephone calls from this company or its owner as of this date.

I am now asking for your help in what my next step would be, although this is not a large amount of money this company has taken from me, it was taken from a small family owned business, without my authorization which is a criminal offense and it was done while doing an interstate transaction. In course of my own preliminary investigation I also found that the physical address that is used on their website is the U.S. Post Office in Holly Hill, Florida which leads me to believe that they may not have the proper licenses or permits to be operating as a business.

I have a number of documents showing proof of my claims that I can email to you to assist in any way with this matter.
Product_Or_Service: Imprinted Hand Fans
Order_Number:

Desired Outcome

Refund I would like this company to refund me the amount of $2,344.00 for the unauthorized charges they made on my credit card. I am also investigating the possibility of pursuing criminal/legal action/s against this company.

Eternal Brandings Response • May 22, 2018

See Attached Document*

Sorry for the late day reply we really wanted to gather everything and a new issue the client had has surfaced that we had never heard of in the complaint or anywhere but was just shared with us by a trusted 3rd party.

We have looked very hard into this we cannot find that we EVER charged this customer's card
Customer states first charge was in May 2017 - Customer called to order in May but did not supply CC until July 2017 (customer fax is attached sent from their fax machine)

Between June and July we put in a new order/ accounting system to better account for both While a CC fax was received in July we no longer had the ability to charge cards we had begun utilizing quickbooks with in our order system it sends an invoice via email with a link where the customer must pay themselves on line directly there is no other way unless they order online and there they must also self pay.

customer states first charge was in May of 2017 I don't see where we ever had knowledge of customers CC numbers Until July. In reviewing it looks as though the receipt email was issued with NO receipt and the order produced and shipped as if there was one. As we were putting in a new system for ordering then and it was missed.

The CC form has been in the safe as we could not and cannot enter cc umbers we don't have a terminal and we had no access to such a system once we switched over. We stopped accepting CC authorization faxes and his just came almost 2 months after it was due no one understood how to utilize info intended for the old system into the new system so in the safe it went.

customer states a phone # 407-417-5669 was verified as belonging to our CC terminal we have never used such a number. There is a phone associated with our quickbooks account it is not this 407 number or my line of 386-214-0267 which is a customer only line it is 386-299- 6795 it has never been a different number accosciated with accounting.

Customer called early 2018 with an issue of recurring charges we could only see charges over past 60 days on our older system I looked for charges just incase somehow there were??? and found none - took a screenshot sent to customer (attached) Suggested he dispute with CC company.

NO disputes or chargebacks were submitted to our company no one has called our accounting office

The delay of 8 months in reviewing a cc statement is the issue here that prevented a full dispute refund to the customer.

In light of the above and our dedication to our customers we would be willing to assist further in a way that is fair to both of us a I don't care to extend an unappreciated courtesy and I would need some assurance that the customer finally understands we do care and we like him are at a loss as to what happened here but willing assist in a way that shows our concern. If this satisfies the customer we will I am open to discussion. But he assumed things we also may have assumed so I do understand to a degree. I am even open to assist and share the financial burden since our name is in this scenario.

Also there appears to be another issue with this order??? as another customer blindsided me saying this customer in this complaint received blank fans but I don't see it in the complaint and have not heard of this - Our art dept has not heard of this. should there be any such issue those would be immediately re-made regardless of any other issues the quality and customer service are paramount.
Below is the email thread from our art dept where the customer approved fans with a blank back - proof that was approved is attached there was NO bank and no back info provided. But we would re make them

we don't have issue re making the fans with an imprint but this was how they were approved no back side imprint info was ever provided customers do buy them blank to add info for a certain service via adhesive imprint we were no aware this was issue. Customers also mis understand even when it seems clear and we do try to make it work for them. We have incurred a lot of expenses remaking goods because customers approve proofs without looking at them.

We want this customer and every customer to know we care we would work with any issue but it has to be done in a kind manner not accusatory we are here to help our name appears to be involved of course we want to help.

--- On Fri, 7/7/17, *** wrote:

> From: ***
> Subject: RE: Omega Funeral & Cremation Service SO#*** - Guardian Angel Hand Fans Front Side Image
> To: "Gabriel B"
> Cc: "***"
> Date: Friday, July 7, 2017, 3:57 PM
> APPROVE
>
> -----Original Message-----
> From: Gabriel B (mailto:[email protected])
>
> Sent: Friday, July 07, 2017 9:10 AM
> To: ***
> Subject: Omega Funeral & Cremation Service
> SO#*** - Guardian Angel Hand Fans Front Side Image
>
> Hello Mr ***,
>
>
> Attached is
> the image of what the front of your 1,000 Guardian Angel
> hand fans will look like. You asked me for this the other
> day, so I attached it to this email so that you could see
> what it will look like. I already received your approval for
> your logo imprinted hand fans, those are ready to go. I just
> need you to approve of the attached image for your Guardian
> Angel hand fans by replying back to this email ONLY with the
> word "Approved", so that we can move forward and
> put your entire hand fans order into production. Thank
> you.
>

Customer Response • May 24, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com of Central Florida:
I have read the email received from Eternal Brandings & would like address some point in the response that are not factual.
1. I began to address this issue in Jan. 2018 and emailed the business copies of cc statement which clearly shows the charges for May, July, August, October, November & December 2017 and January 2018 as evidenced by the email I sent them (See attached). I have supplied a copy of the handwritten cc authorization dated July 6, 2017, so I must supplied the company with my cc number in May 2017, I can at this point only assume that I thought I was authorizing the previous charge or had forgotten I had already paid for the fans.
2. The telephone number I supplied, perhaps in error, should have been 407-417-5969. This number is shown on cc statement from June 2017.
3. I'm not sure why the merchant was unable to look at statements more than 60 day old, as it is quite easy for me to bring these records up in my business.Again you'll see from the cc statements that there were clearly charges on my card beginning in May of 2017.
4. I will admit that finding these over charges as late I did was a fault on my part, but as you will see I have attached all the letters I received from the Bank of America about the charge backs were were credited to my account. I submitted all information I could to the Bank of America who assured me that they would be investigating this matter. I have also submitted a complaint and information to the Holly Hill, Florida Police Dept. for possible criminal charges.
5. I will agree that I did reach out to the business in January of this year about the over charges, at that I time submitted to them copies of the cc statements and as you'll see I did make them aware of the fans being sent to me without having the imprinting on them at the time I originally contacted back in January of this year.
If I did approve those fans to be sent to me blank than I must admit that as a fault of mine. But this is not the crux of my initial complaint nor is it my primary concern at this time.
6. In the documents I have sent you'll see that there was communication between the two of us until the end of January when the communications stopped. I sent a final email in March of this year requesting a resolve in this matter and advised them of my intent to take legal action if I did not hear back from them. Since no further communications were received I filed a report with the Holly Hill Police, the Volusia County District Attorneys Office and to your office.
7. I had not heard anything from Eternal Brandings until I received an email from your office this week.On Monday of last week I sent a complaint to the administrator of a Facebook group I belong to where Eternal Brandings had placed advertisement selling hand fans to Funeral Homes. The administrator apparently got in contact with Eternal Brandings and suddenly when there appears a mark on their reputation in the Funeral Industry there was communication from them. The FB page administrator then began trying to mitigate this situation and has apparently negotiated a solution to resolve this by having another batch of fans printed for me. I truly appreciate the offer, but I have already taken care of this issue by having labels printed and placed on the fans. The labels and even factoring in the staff time to place them on the fans does not really equal the amount of the overcharges I was initially trying to seek.

I have tried to keep this business like and without characterizations or attempts at assassination of ones character,the owner of Eternal Brandings seems to have tried to cast a pall over me as being unreasonable. Perhaps some may say I'm being unreasonable, but my calm stance on this left me back in March when I last tried to resolve this situation directly with the company and heard absolutely nothing in return.
I really do not feel I am being unreasonable when I have presented the facts of this matter showing that my credit card was charged these amounts and only ask for the return of the over charge amounts from July ($1,172.00) & August ($1,172.00) of 2017 totaling $2,344.00. The continued deflecting of the primary complaint in this situation, trying to resolve this by printing more fans for me, is testing my patience.
Thank you for assistance in this matter
***
Owner/Funeral Director
Omega Funeral & Cremation Service
Portland, Oregon

Eternal Brandings Response • Jun 28, 2018

Again we have never had a dispute or chargeback we never made a charge to this customer we are not an LLC we are an INC we are not in Holly Hill, FL we are in Daytona Beach, FL We DO NOT charge customer cards at all do NOT have a terminal or means as of June 2017 Customer called in an order May of 2017 then faxed a CC form in July 2017 by then we NO LONGER charged CC's period customers receive an email and make their own charge we received the fax in July customer states charges began in May and we have no receipts then and beforehand now on all systems receipts are auto generated to every customers email we see no receipts not one charge.
To lend peace of mind even though we did nothing a version of our tied to this we would compensate 50% to Mr. and consider this closed in it's entirety. On our side we show an order delivered and never paid we clearly have approval from the customer for blank fans and we were never informed there was an issue of any kind until more than 6 months later. The credit dispute system is in place to protect both the customer and merchant certainly had efforts started with the customer we wouldn't have this issue. We did not know never received any notice and dispute or no chargebacks.

we have a good name we care about each customer and we are also equally upset to hear about this. However if we cannot find a away to honestly amicably clear this up where the good feeling is genuine from each to the other then I suggest we go to court and present cases for a court to decide.

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Address: 231 7th St # 250802, Daytona Beach, Florida, United States, 32125-8034

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