Eternal Hills Funeral Home

Complaint: [redacted] I am rejecting this response because: Thank you for the reply Fortunately, ORS does not require all of the adult children to agree on cremation In fact, there must be conflicting reasons to reject cremation in ORS 96.145, or the funeral home can be subject to liability We have met all conditions of ORS and they still refuse to cremate Eternal hill failed in its obligation under Oregon Codes to inform Cordy that a consent form may be needed as listed in This material omission caused the dispute we are having now Had they performed their obligations under these sections, the intent would have never been in question The failure on Eternal hills is causing great pain and suffering by my family The prospect of having my kids memory of Grandma being frozen for the next days while the attorneys sort this out is unbearable Eternal hills failed in their duty to inform as ORS states Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the decreased person name was [redacted] died on June 10, 2015Sincerely, [redacted]

Need to know the name of the deceased in order to proceed with follow up No name listed

The final date scroll was placed 3/22/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, you currently rate this business as a B+ and I believe this rating should be
reevaluated as they need to take steps in the future to actually reach the rating they have*** Here is a link about the businesses past practices with the public. Sincerely, *** ***

Family has one daughter that does not want cremation - we want authorization from all children for cremation
The death occurred in Colorado - cremation is to be in Colorado not Oregon
Deceased in her lifetime did not sign a cremation authorization
No contract was completed only a pre-arrangement

Complaint: [redacted]I am rejecting this response because: the decreased person name was[redacted] died on June 10, 2015Sincerely,[redacted]

Need to know the name of the deceased in order to proceed with follow up
No name listed

Complaint: [redacted]I am rejecting this response because:
Thank you for the reply.  Fortunately, ORS 97.130 does not require all of the adult children to agree on cremation.  In fact, there must be 2 conflicting reasons to reject cremation in ORS 96.145, or the funeral home can be subject to liability.  We have met all conditions of ORS 97.130 and they still refuse to cremate.  Eternal hill failed in its obligation under Oregon Codes to inform Cordy that a consent form may be needed as listed in 97.130.  This material omission caused the dispute we are having now.  Had they performed their obligations under these sections, the intent would have never been in question.  The failure on Eternal hills is causing great pain and suffering by my family.  The prospect of having my kids memory of Grandma being frozen for the next 45 days while the attorneys sort this out is unbearable.  Eternal hills failed in their duty to inform as ORS states.  Sincerely,[redacted]