Eternal Memorials of Brooklyn Inc.

I ordered and paid for a headstone for my mother's grave in July 2022. I was told it would be completed and installed in 6-8 weeks. It is now almost a year later and the monument has still not been installed. I made numerous calls and each time there's another excuse for why the work hasn't been completed and a promise that everything will be done shortly. My feeling at this point is that the work will never be completed. I'd like a refund so that I can order the headstone from another vendor.