Eternally Green Lawn Care

Complaint: [redacted] I am rejecting this response because: I am absolutely stunned at the business response I watered the burned grass 2-times a week, NOT daily, and this was told to the technicianHe did NOT find anything wrong with the groundI delayed reporting the problem hoping that the grass would come backIt was brown within days of applicationThe technician that came out after my complaint OFFERED TO ME aeration and seeding of front lawn at $He DID see the back lawn also burned and said he remembered it being very green when he performed the work before(Luckily, the back has various types seeding and is coming back green, but it was also damaged.) Technician also said to me that he himself would be upset to be paying a company to take care of his lawn and have this happen Before leaving, he said the Office would contact me later that day regarding aeration and seeding in writing After not hearing back for a week I phoned and was told by the girl who answered that she would waive the charge that caused the burn and cancel my account No other discussionI had another service look at the lawn and was told it was a chemical burn and that I should work with the company to rectify the situation I left three voicemails with Eternally Green but never received a call back to discuss the situation By the tone of the response of Eternally Green, they are NOT professional Did not want to even discuss the situationTheir response to any complaint is "customer did not want to pay" which was not the situation Revdex.com stands for Revdex.comsorry, Eternally Green should not be a member Sincerely, [redacted]

This is in response to Ms [redacted] 's complaint that we "killed her front lawn"First, that is completely and we are not responsible for her own negligenceHer app was done 6/6/She did not call in to complain about a burnt lawn until 7/11/If the lawn was burnt as she says, it is doubtful that one would wait weeks to call in about itThe other point is that only her front lawn was "burnt" by the technicianSince the technician treated the entire property, front and back, it would figure that both parts of the yard would be burnedInterestingly enough the backyard was fineBegs the questions, how does the technician, using the same tank mix, products, etckill only the front turf but not the backHmm, makes one wonder doesn't it? Additionally, if the technician did burn Ms [redacted] 's lawn, commonsense would tell you that he would have burned multiple other lawns with the same mixNo other "burns" were called in anywhere around that date, hence the mix was fineThat would then lead one to question what is the customer doing that could potentially cause browning in their lawnWell, that would lead to the second point-wateringSecondly, Ms [redacted] admitted to both the office manager and the technician that she "waters daily for 2-Hours a zone." Despite being informed that this would lead to all sorts of problems, disease being the most common, Ms [redacted] told the technician that "he was stupid and didn't know what he was talking about." For good measure, her son came outside and yelled at the technician on the property as wellHer technicain handles hundreds of accounts, both residential and commercial, and receives rave reviews about his workTo verbally insult him is unnecessary and irrationalFinally, anyone with internet access can [redacted] how not to water grass and this would be the top method listed as how not to waterDiseases thrive in those type of conditions and can kill a lawn quicklyPrimarily a disease like Pythium or Necrotic Ring Spot Third, Ms [redacted] stated she wanted the applications free and then for us to aerate and overseed the propertyIt was explained to her that this was an issue of her own making and that we would not be doing thatAfter numerous other verbal confrontations, I instructed my office manager to just credit her last application of $and cancel her servicePeople who refuse to listen to what they pay us to tell them are not worth keeping as customersIt is similar to going to a doctor, having him give you advice and then ignoring itMakes no sense to continue that type of relationshipAfter reviewing the case and speaking with all parties involved on Eternally Green's end, I determined that Eternally Green was not negligent in our handling of her account, and Ms [redacted] was not only responsible for the issues, but also belligerent and extremely difficult to try and work withBecause of that, Eternally Green chose to discontinue the working relationshipSo as a result, Eternally Green stands by the fact that it did nothing wrong on this property and that this was customer-inducedTherefore Eternally Green will not be doing any services, free or otherwise for Ms [redacted] We consider this matter closed