Eternity Homes, LLC

Eternity Homes and multiple subcontractors have met with the homeowner on many occasions to resolve his items of concern with his homeAll items agreed upon from all meetings have been signed off as completed by the homeownerThe most recent and final meeting occurred on 8/12/The homeowner and builder agreed on repairs to be completed, and homeowner stated that once completed he would be satisfiedAccording to our files as of 11/03/all repairs noted from that meeting are completedHis home was built in 2012, and passed all city inspectionsThe home is built to all city codes implemented in 2012, and meets if not exceeds all industry standards

We are diligently working directly with [redacted] (homeowner) to address the final items on the repair listAll items from our day walk through have been completedThe remaining items are from the year walk through which was done on 06/ The remaining items are: Column on porch is not square - Repair scheduled for 11/15/Cracks in garage and basement floor- Repair scheduled for 11/15/Replace cracked trim - Repair scheduled for 11/15/Upper level doors split - New doors have been ordered and will arrive next week

We need until Monday 1/15/to review all of these issues and collect material to respondYou will have our response on Monday 1/15/

Eternity Homes Revdex.com Complaint Response Letter 1/15/
Paragraph #& Response
Eternity Homes completed the final grade, and submitted the as-built survey to the city of Shakopee on 11/12/The city approved the final grade as-built, and issued a temporary Certificate of Occupancy on 12/14/The city revoked our as-built approval on 3/21/13, due to erosion issues that occurred during the winter seasonAfter multiple attempts of correcting the grade to satisfy both the homeowner and the city, our revised as-built submitted to the city 8/21/13, along with the attached letter stating that Eternity Homes placed the required 6" of topsoil on the propertyThe homeowner completed his own landscapingThe homeowner prolonged the grading/landscaping process due to the constant harassment and negative comments towards Eternity HomesPlease see the attached letter signed by homeowner 8/22/stating that Eternity Homes was excused from all landscaping responsibilities, and that all escrows held were to be released to the homeownerThe city released their held escrow in the amount of $3,to the homeowner on 12/19/Eternity Homes mailed the homeowner the $check on 11/3/The lender escrow was released to the homeowner in the amount of $5,
Eternity Homes removed and replaced the garage service door and frame with new materials on 6/2/All issues with door have been addressed and completedThe builder has personally inspected the door, and deems the door and frame as standard and built to codeThe homeowner has expectations exceeding standard building codesAll doors throughout the home have been addressed and adjustments completed where required
Garage drywall issue were never brought to our attention, and was not mentioned at our final onsite meeting on 8/12/
Paragraph #Response
The siding sub-contractor has been to this home on multiple occasions to repair/replace all siding issuesNo recent vinyl siding issues have been reportedAll LP Smart Side siding issue on the front of the home and garage have been addressed and completedA representative from LP Smart Side was present during the meeting on 10/16/14, and deemed the LP siding in some areas to be defectiveThey supplied all the replacement materials, and had them delivered free of chargeThe lp materials are shipped fully primed, and all corner joints are caulked during installationSteel flashing is used between all required siding spacingThe spacing is required to allow the siding to expand and contract during season changesDue to the flashing install siding spacing caulking is not requiredThe LP rep confirmed this with the homeowner during the site meetingAll LP siding repairs were completed, caulked where required, and paintedAl siding repairs meet the manufacturer specificationsHomeowner has not notified Eternity Homes of the LP siding having the same issues as listed in the complaint letter
All front deck issues have been addressed, and all required corrections completedThe deck ledger corrections are complete, inspected, and approved by the city of Shakopee
Paragraph #Response
The driveway sinking was addressedThe company that installed the driveway was contacted to complete the repairs, but refusedEternity Homes started an insurance claim against the installer on 5/5/14, but their insurance company denied the claim on 5/15/Claim paperwork is attachedEternity Homes requested bids to complete driveway replacementEternity Homes covered the cost for replacement, so the contractor completing the work was wrong to disclose the repair cost to the homeownerOnce the repair was complete the homeowner contacted our office and the contractor directly with his complaints regarding the driveway replacementThe asphalt company returned to complete the clean up near the garageWhen they arrived at the home the homeowner was very rude and condescendingThe homeowner would not allow the contractor to complete the repair, because he was not doing it the way he wanted it completedThe contractor left due to the harassment, and the homeowner personally finished the cleanupThe driveway replacement was completed correctly, and no repair are required
Paragraph #Response
The basement cement floor was repaired and sealedEternity Homes hired *** Concrete to fill the crack with epoxy to satisfy the homeownerHairline cracks can be caused by standard house settlingThe new crack was inspected and deemed standard settling which is not substantial enough to require a repairSettling is not considered a warranty item, as it cannot be controlled or preventedSettling varies by home due to soil type and weather conditions
Paragraph #Response
All insulation in the home was installed correctly according to codeThe city inspected and passed all insulation throughout the home prior to drywall install
Paragraph #Response
The drywall contractor was onsite during our final onsite meeting on 8/12/All remaining items of concern were addressed, and completed on 9/2/Homeowner signed off as completed on 9/3/
Paragraph #Response
The wood trim was replaced on separate occasionsThe homeowner stated the trim was either toothin, or toothickDuring the site meeting on 8/16/the homeowner and the builder agreed to have the trim remade and supplied one final timeThe homeowner stated that if we supplied the trim he would complete the installationThe homeowner supplied the measurements, and they were given to the millwork supplierThe trim was delivered to the Eternity Homes office, and the homeowner was contacted to coordinate the deliveryThe homeowner decided to pick up the trim from our office, and signed off with his approval on 10/7/
The homeowner requested to work directly with the wood floor installer to coordinate the buff and coat, and did not want this completed until the trim replacement was completeOnce the homeowner installs the supplied trim, he can contact the wood floor company to coordinate the repairThe agreement to buff and coat the floor was made between the homeowner and the wood flooring companyIt is the homeowner's responsibility to follow up with the contractor when he is ready for the buff and coat completion
The a/c unit was installed on 9/11/The install was unable to be completed any earlier due to the grading issues
Paragraph #Response
Eternity Homes completed all agreed upon repairs to standard building codes implemented during We started a day warranty item list on 1/7/13, and we have continued to work with the homeowner for years, which is years past the warranty periodWe have completed multiple site meetings, and lists were generated with agreed upon repairsEvery time a list was generated the homeowner would the list adding unauthorized repair itemsAll sub-contractors that have completed repairs at his home are not willing to return due to the way they were treated by the homeowner during repair completionsThe homeowner was also notorious for approving the repair to the contractor onsite, but then contact our office after the contractor leaves to complain about their completed workThis would cause multiple trips to complete simple repairs, instead of the homeowner voicing his true concerns during the initial repair visit
During the final meeting on 8/16/15, the homeowner and the builder agreed upon items to be completedThe homeowner stated that if these repairs were completed that he would sign off and be satisfiedThe homeowner has not held up to this agreementOur record show that all agreed upon items are completed, and the homeowner signed off on all but the front door window issueOur window sub-contractor completed this repair on 11/3/We have requested that the homeowner sign off on this repair, but we have not received a responseWe consider all final items as completed, and his file closed
We would ask the homeowner what other items covered under the year structural warranty he would like completedAll other warranties other than structural are past the coverage periodPlease see the attached warranty documentationEternity Homes has performed all state mandated warranties, and as you can see we clearly continued for years to attempt buyer satisfactionBuyer has a beautiful home with zero manufacturer defects(Eternity homes 2nd response.pdf)

It is the homeowner’s responsibility to contact Eternity Homes office to schedule the 1 year walk through. Every homeowner is given this information at the...

closing. [redacted] contacted Pat 18 months after their closing of their Contract for Deed, and Pat directed them to contact the office and we would see what could be done with their repairs since it had been longer than the year. [redacted] never contacted the office to arrange this. EH closed the contract for deed in November of 2017 and never mentioned a word of repairs. EH has agreed to arrange a meeting with the homeowners to review the items that they have listed to come to an agreement of what can still be repaired Even though these items are outside the one-year warranty. We will attach the warranty doc they received twice at there contact for deed closing and their end closing.

It is the homeowner’s responsibility to contact Eternity Homes office to schedule the 1 year walk through. Every homeowner is given this information at the closing. Ulmen/Titus contacted Pat 18 months after their closing of their Contract for Deed, and Pat directed them to contact the office and we...

would see what could be done with their repairs since it had been longer than the year. Ulmen/Titus never contacted the office to arrange this. EH closed the contract for deed in November of 2017 and never mentioned a word of repairs. EH has agreed to arrange a meeting with the homeowners to review the items that they have listed to come to an agreement of what can still be repaired Even though these items are outside the one-year warranty. We will attach the warranty doc they received twice at there contact for deed closing and their end closing.

We are diligently working directly with [redacted] (homeowner) to address the final 4 items on the repair list. All items from our 20 day walk through have been completed. The 4 remaining items are from the 1 year walk through which was done on 06/292017.  The remaining items are: Column on porch is...

not square - Repair scheduled for 11/15/2017 Cracks in garage and basement floor- Repair scheduled for 11/15/2017 Replace cracked trim - Repair scheduled for 11/15/2017 Upper level doors split - New doors have been ordered and will arrive next week

Initial Business Response /* (1000, 5, 2015/10/09) */
Eternity Homes met with [redacted] 10/8/15 to discuss the issues. Below are responses to each item listed on the Revdex.com claim letter:
1) Tub Damage: No tub issues were brought to our attention until 10/2/15. The tile repair was completed 8...

months prior on 2/18/15. Homeowner expressed during meeting on 10/8/15 that there is no repair required, and that she just wanted to make us aware of this issue.
2) Concrete Issues: No concrete issues were brought to our attention until 10/2/15. Concrete sidewalk at stoop has a standard hairline settling crack which does not affect the structure of the sidewalk. The driveway concrete near road is standard wear and tear. Homeowner was notified, and agreed that the concrete does not require repairs.
3) Driveway Settling: Eternity Homes instructed buyer, during her 1 year walk through in January this year, that we would complete the driveway repair in the fall. It is now October. The asphalt company has been notified of repair, and will contact the buyer to coordinate repair schedule.
4) Exterior Water Faucets: This issue was not brought to our attention until 10/2/15. Eternity Homes will tighten screws securing the exterior water faucets. Repair ticket produced 10/9/15. Repair to be completed 10/9/15.
5) Siding Issue: No siding issues were brought to our attention until 10/2/15. During site visit completed on 10/9/15 there were no visible siding issues. An email request has been sent to homeowner requesting photos and more information as to what the issue is so we can complete the required repair if needed.
6) Warped Window Trim: No window trim issues were brought to our attention until 10/2/15. Homeowners' humidity levels are very high inside the home causing moisture build up which warped the living room window sill trim. Eternity Homes will replace the warped trim piece. We have instructed the homeowner to purchase a de-humidifier and place in home to help decrease the moisture level in the area on concern.
7) Landscaping: Landscaping was the homeowners responsibility according to closing documents. Eternity Homes supplied sod and dirt October 2013, for them to complete their landscaping according to city requirements. The homeowners partially completed their landscaping, and left 2 pallets of sod on road throughout the winter to go to waste. We have contacted them on multiple occasions to complete correctly, but no response or attempts were made. Eternity Homes has made multiple trips to their home to complete their landscaping mistakes, so we can get city approval for escrow release. Homeowners still owe Eternity Homes $2000 for the landscape escrow, which has yet to be release due to the failing turf inspections. At this time all corrections are completed, and we are waiting on the city to complete their turf inspection to sign off this yard for escrow release.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2. The concrete issues were brought the attention of Eternity Homes prior to the complaint, however I received no response on them. In addition, the divots in the driveway have been there for over a year, but after discussing with a concrete professional I have been told that is not "normal wear and tear" after that short of a period.
3. I was initially told to asphalt of the driveway would be completed in the spring and received a phone call in April/ May to schedule it, but no follow up from Eternity. As I tried to follow up, I kept being told they would call me in a week until finally they said the repairs would be made in the fall. When I did not hear anything yet again for several months, I emailed again, but did not receive their response because of an apparent email issue on their end they are aware of.
5.I did not receive a follow up email in regards to the siding.
7. I was told by an employee at Eternity that they would remove the silt fencing and then I had agreed to finish the landscaping. When it was not done, I removed it myself and seeded, and then was told that was not acceptable. I did respond to them and make attempts to correct the situation. When Eternity receives the escrow money back from the city their net investment in my landscaping is $0, and I wrote a check for $2k upon closing, so I was not ":gifted" or "supplied" with free supplies.
Final Consumer Response /* (3000, 11, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am approving this case, not because I am satisfied with Eternity Homes or that they have done any repairs, but because dealing with them is simply a waste of my time.
The only repair that I have been contacted about is the asphalt in the driveway being replaced. I do intend to reopen the case if nothing else is done in regards to the repairs they outlined in this case within the next 60 days.
My response to them:
2. I closed on my house 10/31/13. I agreed that the crack in my walkway was due to the house settling, I did not agree that the driveway was from wear and tear.
3. I was not notified that repairs on my driveway were going to be done in the fall until after the assessment was done in the spring; not at my 1 year walk through. And I had to call and email multiple times before someone even came out to look at it. In addition, I was told on more than one occasion they were going to call me to schedule the repairs in the spring, so once again, I received conflicting information.
5. I received the email in regards to the siding, which I never had an issue with, it was the shakes. I am not pursuing any repairs on this.
7. Eternity Homes never removed the silt fencing in my yard, that was done by myself and another individual. Over a year after that, Eternity sodded, with dead sod, along the boulevard of my yard.
I don't know why Eternity Homes was contacted rather than me, the homeowner, in regards to the curb stop. I was notified of it after my yard was dug into. I do not agree that the damage was done when my dirt was spread around the yard, as that part of the yard was beyond the silt fencing, so there was no landscaping done by me there. Of course, since I am the homeowner, Eternity is quick to place blame.
It is beyond my comprehension why they think I would allow them to do this repair. They no longer own this property and I am in the process of selecting someone on my own who will repair the curb stop and not charge me $500 to wheelbarrow dirt from the street to the boulevard. I also find it amusing that this is an emergency considering the fact that if they believe the damage was done when I laid sod, this was done 2 years ago.
"...ending result is always Eternity Homes having to complete the repairs just to get the issues resolved." Is a false statement as laying the sod was agreed upon in my 1 year walk through and this was the ONLY repaid they did to "resolve" any issues.
I plan on encouraging my neighbors who have expressed their frustrations with Eternity to file complaints as well. I have never dealt with people who care so little about their customers and blatantly lie about the work they have done.
Final Business Response /* (4000, 9, 2015/10/23) */
Eternity Homes Revdex.com Response Letter #2
2. The concrete approach where the driveway meets the road was in new condition when the homeowner closed on 3/21/2013. The homeowner was notified during a site visit and agreed with the builder that the current condition of the approach is normal wear and tear due to vehicle traffic, plowing, and road salt.
3. Eternity Homes notified the homeowner during her 1 year walk through that the driveway would be assessed for repair in the spring. During the assessment she and the builder agreed to wait to complete the driveway repair until fall to ensure there is no additional settling. Our office has been notified by the asphalt company that they are in contact with the homeowner to coordinate the repair schedule.
5. The homeowner notified our office recently regarding her updated email address. The email requesting more information on the siding issue was sent to her old email by mistake on 10/11/15, and resent to her correct email 10/19/15. We are waiting for her response, so we can accurately identify and resolve this issue.
7. The homeowner was instructed the she would be responsible for silt fencing removal during her landscaping completion. She stated she was unable to remove the fencing, so we offered to remove it when we completed the landscaping on the neighboring lot. At this time we also sodded the areas of her yard that were incomplete. Many attempts have been made to have the landscaping completed correctly, but the ending result is always Eternity Homes having to complete the repairs just to get the issues resolved. The homeowner did write a check for the $2000 escrow held by the city, but Eternity Homes paid $2000 to cover the cost of the sod and dirt. The homeowner still owes Eternity Homes the $2000 for the cost of the sod and dirt that we supplied, so she was able to complete her landscaping prior to the birth of her child. On 10/16/15, Eternity Homes emailed the homeowner notifying her that the curb stop was ripped out of the ground during the spreading of the black dirt which was completed by an outside source hired by the homeowner. The homeowner is responsible for the repair of the curb stop, and fees to repair any damage caused to the yard during the completion of this repair. In total she owes Eternity Homes $4000. The city will not sign off and release the escrow amount held until this repair is completed. The homeowner contacted Eternity Homes by phone on 10/16/15 after receiving this email, and she said she would respond regarding how she will cover the costs of the repair. Eternity Homes has not received any contact from her since that phone call. This is considered an emergency type repair, and is not recommended to be postponed until spring 2016.

Eternity Homes and multiple subcontractors have met with the homeowner on many occasions to resolve his items of concern with his home. All items agreed upon from all meetings have been signed off as completed by the homeowner. The most recent and final meeting occurred on 8/12/15. The homeowner...

and builder agreed on repairs to be completed, and homeowner stated that once completed he would be satisfied. According to our files as of 11/03/15 all repairs noted from that meeting are completed. His home was built in 2012, and passed all city inspections. The home is built to all city codes implemented in 2012, and meets if not exceeds all industry standards.

Initial Business Response /* (1000, 5, 2015/09/11) */
1. The French door repair was on the open item list from the closing 10/10/2014. Mr. & Mrs. [redacted] have not contacted Eternity Homes to get the French doors repaired until 7/2015 when Eternity Homes requested any open item that were still...

remaining to be emailed to us so they could be addressed, the email was sent 7/31/2015 by Mrs. [redacted]. On multiple occasions EH has attempted to contact Mr. & Mrs. [redacted] with no return response.
2. Mr. & Mrs. [redacted] were contacted 9/9/2015 to schedule a site visit from Eternity Homes job supervisor to review the French doors and any extra damage done due to previous leak. The meeting was set for 9/10/2015 at 3:00 pm, The EH rep did show up to the scheduled meeting. The following items were addressed:
i. The French doors were deemed as damaged and now are on order; they are scheduled to be available for install by 9/23/2015.
ii. The master bathroom shower leak was fixed correctly on the original repair (sealed all corners with caulk); since the original repair there has been no signs of another leak. The EH Rep confirmed water damage to the drywall, carpet and trim in the hallway linen closet. The EH Rep and Mr. [redacted] agreed to take care of all drywall repairs during the One-Year Walkthrough in October 2015, carpet and trim will be replaced once materials are available(prior to walkthrough).