[redacted] purchased the Impala on 11/28/for $with just over $2,down SHe never came in to make her first payment and signed a "tow affidavit" because she didn't have a valid drivers licenseShe called back several times and wanted to be put into another vehicle as her financial stautus must have changed We gave her several alternatives and she never came backFurther, she bought the vehicle "as is" and entered into an installment contract loan with us She never made a payment or came to get the vehicleAll applicable state paperwork was signed by the customer and submitted to the DMV for processing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response is full of liesFirst ofall, after the motor in my sons Toyota Avalon blew up, it took this dealership 3weeks to decide to put my son into another car after they insisted that I paid the taxes on the Avalon that totaled $This was after they refused to give me my $down payment backNowhere in the contract did it state that there were "no refunds" or that "all sales were final"Once they decided to put my son into the Honda Accord, they told me that they wanted even more money down, and the that car had the same sticker price as the Avalon hadI told them that it was the same price, plus they had my $from the first car, plus I had paid them the sales taxes on the Avalon, so that meant that I had given them a little over $in cash alreadyMy boyfriend, Kurt Frohardt, was the mechanic that worked there, the car was overheating, at the time, before the car was purchased, the car had a bad thermostatThat was causing the overheating issueI never ordered any parts for that car while I worked thereI asked the owner if he wanted me to pay for the towing out of my pocket, he never answered me directlyAs a customer, this car should have been worked on during business hours, not after hoursI got tired of waiting for repairs to be authorized on the car, so I did a voluntary surrender of the car on April 14,2017, which was the same day I quit the company Regards, [redacted]
[redacted] purchased the Impala on 11/28/for $with just over $2,down SHe never came in to make her first payment and signed a "tow affidavit" because she didn't have a valid drivers licenseShe called back several times and wanted to be put into another vehicle as her financial stautus must have changed We gave her several alternatives and she never came backFurther, she bought the vehicle "as is" and entered into an installment contract loan with us She never made a payment or came to get the vehicleAll applicable state paperwork was signed by the customer and submitted to the DMV for processing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response is full of liesFirst ofall, after the motor in my sons Toyota Avalon blew up, it took this dealership 3weeks to decide to put my son into another car after they insisted that I paid the taxes on the Avalon that totaled $This was after they refused to give me my $down payment backNowhere in the contract did it state that there were "no refunds" or that "all sales were final"Once they decided to put my son into the Honda Accord, they told me that they wanted even more money down, and the that car had the same sticker price as the Avalon hadI told them that it was the same price, plus they had my $from the first car, plus I had paid them the sales taxes on the Avalon, so that meant that I had given them a little over $in cash alreadyMy boyfriend, Kurt Frohardt, was the mechanic that worked there, the car was overheating, at the time, before the car was purchased, the car had a bad thermostatThat was causing the overheating issueI never ordered any parts for that car while I worked thereI asked the owner if he wanted me to pay for the towing out of my pocket, he never answered me directlyAs a customer, this car should have been worked on during business hours, not after hoursI got tired of waiting for repairs to be authorized on the car, so I did a voluntary surrender of the car on April 14,2017, which was the same day I quit the company Regards, [redacted]