Ethos Bridal

Initial Business Response / [redacted] (1000, 16, 2015/08/04) */ The customer has been contacted and the problem was solved to the customer's satisfaction Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never received a phone call or any correspondence from the owner of EthosI was contacted by an employee approximately weeks ago, told that they can deduct approximately $from the cost of my alterations but that no other "deal" would be madeI was advised I will never be reimbursed for my dress or the full costs of the alterationsI was told I was lucky I was receiving anything at allI was never apologized to for poor behavior at the store by the owner or for any miscommunicationI was told I would receive my dress sooner than August 8, which I have not and I was told I would receive a cheque in the mail, which I have not [redacted]

Initial Business Response /* (1000, 16, 2015/08/04) */
The customer has been contacted and the problem was solved to the customer's satisfaction.
Initial Consumer Rebuttal /* (3000, 18, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never...

received a phone call or any correspondence from the owner of Ethos. I was contacted by an employee approximately 3 weeks ago, told that they can deduct approximately $100 from the cost of my alterations but that no other "deal" would be made. I was advised I will never be reimbursed for my dress or the full costs of the alterations. I was told I was lucky I was receiving anything at all. I was never apologized to for poor behavior at the store by the owner or for any miscommunication. I was told I would receive my dress sooner than August 8, which I have not and I was told I would receive a cheque in the mail, which I have not. [redacted]