Ethos Custom Brands

After numerous attempts I have been unable to get factual/reliable info regarding my orders.
I placed two orders with Ethos. On on March 26 (order *** for *** and on April 14 (order *** for *** Both paid in advance with PayPal cash.

On June 22, I emailed Bobbye *** (Director of Sales) requesting status of my two orders. In her response she said she would be calling me later that afternoon and would be sending me tracking info that day or the next. I did not receive a call nor did I receive any tracking info. This was the start of running series of non responsive customer support that included lies about the status of my orders. After not hearing anything I emailed back on June 24 to check and again was told I should be getting tracking info "uploaded at any point now, if not that night definitely in the morning." No response. On June 26th I again emailed asking for status. No response. At that point on June 26 I called their customer support number and reached Bobbye *** It was then I was told that the reason my orders had not shipped was because on of the 4 items (2 in each order) was not complete. This was new info to me. During this call Ms *** offered to ship the three completed items that day. I took her up on that offer. However, after so many erroneous and deceitful communications I asked her if she had the ability to truly make that happen. She said yes. I restated the expectation that three of the four items would ship and I would receive tracking info that day, June 26. I asked her for her word that she would make it happen. She gave me her word. No response, no tracking number. Another lie, another broken promise, another failure of integrity. I waited until July 6, to again email and request status. I was told by Bobbye that my orders had shipped and that she was not sure why the system had not updated and sent tracking information. She said she would check and get the tracking info sent. No response. After 48 Hours, July 8th, I sent another email asking for tracking information. No response. July 10th, I sent an email requesting she provide me with the name and contact information of someone else I could talk to about my orders as I had lost complete confidence in any hope that I could receive and honest answer to my questions. I received and email back from the same customer support email address that I had been dealing with for the last several weeks. Allegedly it was a note from the owner, Chad *** saying that *** was not there due to an death in the family and asked if he could help. Based on the previous level of deceit I ask that he send me his direct office email and or his direct telephone number so that I could verify that I was in fact talking to the owner. I also requested he call me if that was easier and I expressed that I felt we could resolve any issues rather quickly if we could deal with it on a professional level. I received this message at 9:31am July 10. I have yet to receive any response from whomever was identifying themselves as the owner, Chad ***.

I have a complete string of emails documenting these exchanges. However they should not be necessary.