Complaint: [redacted] I am rejecting this response because: In the copy of my email from the delaer you will see what I was promised to pay for the carNowhere in the email does the dealer offer two different price tags for the car.I did not misunderstand him, it says clear in the emai what the price of the car isThere is that copy of my email: 10/27/2015Hello [redacted] Thank you for your interest in the Volkswagen Jetta! My name is Murelle J [redacted] and I look forward to working with you as you select your next vehicle.Your recent request indicated an interest in the JettaThat's a terrific selection and even better, that specific Jetta is still in stockAs always pricing is subject to availability, so I have provided today's internet price on this car for your review, and I've included pricing on another vehicle of similar specifications Volkswagen Jetta 2.0L S Sedan Stock# [redacted] Year Make Model Trim MSRP Internet Discount Internet Price Volkswagen Jetta 2.0L S $18,$4, $14,Volkswagen Jetta 2.0L S w/Technology Sedan Stock# [redacted] Year Make Model Trim MSRP Internet Discount Internet Price Volkswagen Jetta 2.0L S w/Technology $19,$4, $15,407Experiencing the exciting new Volkswagen for yourself and taking advantage of this great offer is a logical next stepI can schedule a test drive appointment for youWhen can you visit the dealership to drive the new Jetta? You will love being our customer! At Volkswagen of Freehold all of our customers enjoy:Partner Pricing through multiple consumer buying servicesTransport Assistance for the online purchaserCustom vehicle orderingCustom vehicle accessoriesOnline service schedulingComplementary Shuttle ServiceThank you for considering Volkswagen of Freehold for your vehicle needs If you need assistance with a trade value, finance terms or additional vehicle information, I can provide that tooJust let me know the best way to get that information to youI look forward to hearing from you soon.See you on the showroom! Regards, Murelle J***Internet Sales SpecialistVolkswagen of Freehold [redacted] According to the fees that I paid when I leased the car the dealer promised not to include the Extended Warranty and Service Contract charge $He liedHe added it to my billAnd do not even need it in my leaseAlso I was told if I want to buy the car after my lease was over I only had to pay $Registration FeeWhen I went back to discuss the lease again I was told that I would have to pay $Documentation Fees and $Registration Fee which I have already paid It seems to me like I was a treated as a targetThey do not honor their word and you can not trust themIt is fraud and maybe FTC should take care of it too Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: In the copy of my email from the delaer you will see what I was promised to pay for the carNowhere in the email does the dealer offer two different price tags for the car.I did not misunderstand him, it says clear in the emai what the price of the car isThere is that copy of my email: 10/27/2015Hello [redacted] Thank you for your interest in the Volkswagen Jetta! My name is Murelle J [redacted] and I look forward to working with you as you select your next vehicle.Your recent request indicated an interest in the JettaThat's a terrific selection and even better, that specific Jetta is still in stockAs always pricing is subject to availability, so I have provided today's internet price on this car for your review, and I've included pricing on another vehicle of similar specifications Volkswagen Jetta 2.0L S Sedan Stock# [redacted] Year Make Model Trim MSRP Internet Discount Internet Price Volkswagen Jetta 2.0L S $18,$4, $14,Volkswagen Jetta 2.0L S w/Technology Sedan Stock# [redacted] Year Make Model Trim MSRP Internet Discount Internet Price Volkswagen Jetta 2.0L S w/Technology $19,$4, $15,407Experiencing the exciting new Volkswagen for yourself and taking advantage of this great offer is a logical next stepI can schedule a test drive appointment for youWhen can you visit the dealership to drive the new Jetta? You will love being our customer! At Volkswagen of Freehold all of our customers enjoy:Partner Pricing through multiple consumer buying servicesTransport Assistance for the online purchaserCustom vehicle orderingCustom vehicle accessoriesOnline service schedulingComplementary Shuttle ServiceThank you for considering Volkswagen of Freehold for your vehicle needs If you need assistance with a trade value, finance terms or additional vehicle information, I can provide that tooJust let me know the best way to get that information to youI look forward to hearing from you soon.See you on the showroom! Regards, Murelle J***Internet Sales SpecialistVolkswagen of Freehold [redacted] According to the fees that I paid when I leased the car the dealer promised not to include the Extended Warranty and Service Contract charge $He liedHe added it to my billAnd do not even need it in my leaseAlso I was told if I want to buy the car after my lease was over I only had to pay $Registration FeeWhen I went back to discuss the lease again I was told that I would have to pay $Documentation Fees and $Registration Fee which I have already paid It seems to me like I was a treated as a targetThey do not honor their word and you can not trust themIt is fraud and maybe FTC should take care of it too Regards, [redacted] ***