Ethosity Property Management Group

Thank you for reaching out to us regarding this matterWe appreciate your efforts in mitigating and discussing the issue with both sidesWe have managed properties in Indianapolis and the surrounding area for nearly years We received a text message from the tenant on Wednesday, December 27, at 10:22am stating that she believed she had frozen pipesOn this day and the days prior, temperatures in Indianapolis had been in between and degrees Fahrenheit but as low as -degreesWe foresaw that frozen pipes were imminent with the weather and emailed all tenants asking that they keep the temperature in their homes above degrees and to leave faucets dripping on Tuesday, December 26, via emailI responded to the tenant's text message regarding frozen pipes by asking her if the heat was on and she informed it was and that she had heaters pointed at pipesShe sent me photos of pipesWe reached out to a vendor to tend to the home and he was available to visit her home later that eveningWe communicated throughout the day, I reached back out to her about 6:50pm that same eveningShe did not answer my calls but informed me via text that her pipes had unthawed after applying heatI immediately asked if there were any leaks from the unthawingShe told me no, not that she could tellThe next morning, Thursday, December 28, 2017, the tenant informed me that the toilet was leaking at the bottom and had slow flushingI informed her that we would see what we needed to do to resolve it but the toilet flushing and small leak is not an emergencyI did not hear from the tenant again until about 8:30am on Sunday, December 31, She called me and said the toilet and tub were cloggedImmediately after talking to the tenant, we dispatched [redacted] to investigate and resolve the matterThey arrived at the home within minutes and the issue was handledThe tub began clogging again on Tuesday, January 2, 2018, and again, we dispatched [redacted] immediately to fix the issue with the tub and toiletAnd it was resolvedI attached our text message communication as support We quickly acted upon the tenants' requests and responded by sending certified technicians to the home to resolve the issuesImmediately after hearing of her concern, we gave the tenant tips on how to handle the possible frozen pipesWith the weather we experienced that week, pipes were freezing everywhereOur tips helped her pipes unthawOnce we were informed about her tub and toilet backing up, we immediately dispatched [redacted] And did so again, once she informed her that the tub was backing up againWe have kept in close communication with the tenant throughout the duration of the issues and will continue to do so throughout her tenancy We understand that maintenance issues can be frustrating for tenantsWe take all maintenance requests and issues seriously and dispatch technicians quicklyOur goals are to always resolve requests as soon as possible, maintain communication with the tenant and put the home back in good conditionWe believe the issues with the tenant are resolved and are open to further communication and resolution if needed Respectfully, -- Melissa D [redacted] | Marketing & Operations Director Ethosity Property Management Group NAlabama St | Ste | Indianapolis, IN www.EthosityManagement.com | O:

Thank you for reaching out to us regarding this matter. We appreciate your efforts in mitigating and discussing the issue with both sides. We have managed properties in Indianapolis and the surrounding area for nearly 5 years.   We received a text message from the tenant on Wednesday, December...

27, 2017 at 10:22am stating that she believed she had frozen pipes. On this day and the days prior, temperatures in Indianapolis had been in between 10 and 19 degrees Fahrenheit but as low as -3 degrees. We foresaw that frozen pipes were imminent with the weather and emailed all tenants asking that they keep the temperature in their homes above 65 degrees and to leave faucets dripping on Tuesday, December 26, 2017 via email. I responded to the tenant's text message regarding frozen pipes by asking her if the heat was on and she informed it was and that she had heaters pointed at pipes. She sent me photos of pipes. We reached out to a vendor to tend to the home and he was available to visit her home later that evening. We communicated throughout the day, I reached back out to her about 6:50pm that same evening. She did not answer my calls but informed me via text that her pipes had unthawed after applying heat. I immediately asked if there were any leaks from the unthawing. She told me no, not that she could tell. The next morning, Thursday, December 28, 2017, the tenant informed me that the toilet was leaking at the bottom and had slow flushing. I informed her that we would see what we needed to do to resolve it but the toilet flushing and small leak is not an emergency. I did not hear from the tenant again until about 8:30am on Sunday, December 31, 2017. She called me and said the toilet and tub were clogged. Immediately after talking to the tenant, we dispatched [redacted] to investigate and resolve the matter. They arrived at the home within 90 minutes and the issue was handled. The tub began clogging again on Tuesday, January 2, 2018, and again, we dispatched [redacted] immediately to fix the issue with the tub and toilet. And it was resolved. I attached our text message communication as support.   We quickly acted upon the tenants' requests and responded by sending certified technicians to the home to resolve the issues. Immediately after hearing of her concern, we gave the tenant tips on how to handle the possible frozen pipes. With the weather we experienced that week, pipes were freezing everywhere. Our tips helped her pipes unthaw. Once we were informed about her tub and toilet backing up, we immediately dispatched [redacted]. And did so again, once she informed her that the tub was backing up again. We have kept in close communication with the tenant throughout the duration of the issues and will continue to do so throughout her tenancy.    We understand that maintenance issues can be frustrating for tenants. We take all maintenance requests and issues seriously and dispatch technicians quickly. Our goals are to always resolve requests as soon as possible, maintain communication with the tenant and put the home back in good condition. We believe the issues with the tenant are resolved and are open to further communication and resolution if needed.   Respectfully,   -- Melissa D[redacted] | Marketing & Operations Director Ethosity Property Management Group 333 N. Alabama St | Ste 350 | Indianapolis, IN 46204 www.EthosityManagement.com | O: 888.212.3764