Etihad Airways

[redacted]
Dear [redacted],
""> Thank you for your correspondence regarding the concerns for [redacted] We have investigated the issues identified and are now in a position to respond accordingly Our review of the case confirmed [redacted]'s journey was disrupted by American Airlines and they rerouted him We have confirmed that [redacted] had not used his purchased upgrade for his flight from Abu Dhabi to Hyderbad and have therefore arranged for the same to be refundedThis process may take up to days
We thank you for the opportunity to review the concerns for [redacted]
Sincerely, GadiL[redacted] Etihad Guest Relations

[redacted]
[redacted]
""> To whom it may concern, Thank you for your correspondence regarding the concerns for [redacted] I have reviewed the concerns described and our investigation reveals that the Etihad Guest Miles for the flights flown under reservation reference [redacted] was successfully credited to the only current member [redacted] via the Etihad account number [redacted] That said, I would also like to take this opportunity to advise that ** Shah children are not enrolled in the Etihad Guest frequent flyerprogram and in order to earn the miles flown, they we need log onto [redacted] toenrollOnce they have done this, they may email [redacted] to credit the miles to their accounts We thank you for the opportunity to review the concerns Sincerely, [redacted] Guest Relations Officer [redacted]
[redacted]
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[redacted] [redacted] [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]this explanation is ridiculous and arrogant   Etihad  made me lose money and valuables through an unavoidable unacceptable policy over bags which made me and other passagers lose money and and gave us serious aggravation   I am passing my custom elsewhere and have only curses for the airline and ther duty manager   
I will also be instituting legal action   
 
Regards 
 
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is about Etihad Airline Scamming by the Etihad company itself. I purchased a ticket worth about $1700 and asked for a refund for the return ticket. The ticket was indeed refundable with a cancellation penalty of about $160. The company refunded me only less than $20 for the ticket worth $1700. I tried so many times contacting the customer care and no respond. This is indeed scamming and DO NOT FLY ON ETIHAD if you are willing to cancel your ticket.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am still waiting for the compensation from Etihad Airways, so this matter is not resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
this is very inconnvicenct for me and very unporfessional becasue I never recvd any email or mail at my house stating that they are changeing thier policy and that how they will loose thier customer but they could have given me a one time credit to me to make their customer happy and they are very expensive on thier fares line
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is THE WORST customer service I have ever seen or you guys have no idea what you are doing...
My wife still NOT SEEING miles under her account...It has same old balance of [redacted]. I have attached screenshot ..It is still missing [redacted] guest miles/6852  tier miles..Do you guys even know how to add miles manually?
Also what happened to my ([redacted]) miles?.I didn't see in my account..I have asked for ALL FOUR of us.. Also my kids are under 18 then how do I create account and how do I get an email id for them...
Please add to my spouse account ([redacted]) for both kids as an one time adjustment ... I am pretty sure either you or your supervisor can adjust points....
I am NOT GOING through "[redacted] " as they have ridiculous service and they never replied on time.. That is the reason I am here today and complaining against your airlines in Revdex.com...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Etihad Airways has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

[redacted] [redacted]
 
[redacted] Dear [redacted], Thank you for your correspondence regardingthe concerns for [redacted]...

[redacted] and family. Having reviewed her booking reference [redacted], I note thatthey booked with us from San Francisco to Chennai via Abu Dhabi and  return. As you are already aware, the Etihad AirwaysBest Price Promise is our way of guaranteeing that you won’t find a lower priceon any third-party website for the same Etihad booking you have paid foron [redacted]. And if our guests do, we’ll refund thedifference. The price comparison is applicable under certain  terms and conditions, one  being, that itapplies to all flights exclusively operated by Etihad Airways (not codeshareflights).Our Best Price Promise includes both one way and round trip flights.Additional details can be found on our website. Oninvestigation, I understand that they availed of the Best Price Promise,and  submitted details of a lower farefor a similar routing and submitted the claim for the same. However Iunderstand that 24hours of making the  booking through our website, the guestcontacted the  reservation office to cancelthe same. A full refund of all tickets were processed the next day. There after I regret to read that our guestreceived a response from our New York Ticketingoffice regarding his Best Price Promise Claim, Reference ID: [redacted], which was unsuccessful.I know this is note the news they would have hoped for.·        Guestmay make a claim for a pricedifference refund by filling the online form available on [redacted]on the same day of purchase no later than midnight of the country of departure.Such online claims can be submitted only from the countries where we offer theBest Price Promise. They will  need toprovide the third-party web address where you found the lower price and ascreen shot or print out of the final confirmation page of a booking prior topayment showing the total price inclusive of all taxes, fees and surcharges.This is then  reviewed and a decision ismade. Etihad’s decision on the legitimacy of the claim is final and binding.Weunderstand that the situation was  farfrom ideal and hope the  above  clarifies your concerns. Thankyou for writing. Sincerely, [redacted] [redacted]    
[redacted] [redacted] [redacted] [redacted]
 
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Revdex.com Ref:[redacted]Our ref: [redacted]Date: ** April,[redacted]Via electronic mail to Revdex.com at [redacted]Dear [redacted],Thank you for your correspondence regarding the concerns for [redacted]I  would like to reiterate that as we are not there to witness the events that take place, and therefore, rely upon relevant documentation to assist us to formulate our responses.Whilst we do not undermine in any way the disappointment undoubtedly caused, we can only apologise for any inconvenience described.We believe your case was both factually and empathetically handled, and we therefore our response remains unchanged.Yours sincerely,[redacted]   [redacted]The National Airline of the United Arab Emirates

[redacted]
 
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MS', sans-serif;">
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been referred to Etihad. A copy of this response will also be sent to Revdex.com.
I have noted that my colleague, [redacted] has already responded to the concerns outlined in your initial correspondence relating to your wife’s inbound flight to the U.S, under case reference number [redacted].
Please allow me to reiterate that our records confirm that your wife, [redacted], travelled in Pearl Business class.
You have stated that this was not the case, and my colleague requested that you scan and send to us a copy of the boarding pass to support the fact that your wife travelled in Coral Economy class for consideration of your request.
Regrettably, we were unable to consider your request and reimburse upgrade fee collected at Abu Dhabi airport as you did not provide us with the requested document.
As an exception, I am happy to reimburse the Instant Upgrade fee amounting to AED2690.00 or equivalent to USD$733.00. Please provide the following bank details for a bank transfer to be arranged;
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[redacted]   
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Thank you for writing and I look forward to your response by return.
Sincerely,
[redacted]       
[redacted]

Revdex.com:
I have been contacted by Etihad, and they have refunded the double charge.  What they have not yet done is to compensate me for the inconvenience.  I am happy to receive my refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
Via electronic mail to Revdex.com at [redacted]
To
whom it may concern,
Thank you for your correspondence regarding the
concerns for [redacted]. I
have reviewed the concerns...

described and I would like to take this opportunity
to advise that Global Service Fees (GSF) is a mandatory service charge applicable
when changes or refunds are requested. This
information is available on our website and can be viewed by visiting the
following link; [redacted]We
thank you for the opportunity to review the concerns.
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com Ref: [redacted]Our ref: [redacted]Date: [redacted] Viaelectronic mail to Revdex.com at [redacted] Dear Sir/ Madam, Thankyou for your correspondence regarding the concerns for **...

[redacted],. Having reviewed his concerns, I note that you booked through atravel agent to journey with us, under reference [redacted] and ticket number,[redacted]. At a later date he decided to cancel this booking and as an exception, a full refund of this non refundable ticket wasoffered. I understand that he has been liaising with his travel agent and areyet to received the same.   On investigation, I would like to clarify that and the refundprocess was initiated by his travel agent on the **April,2015 for ticket [redacted]Etihad completed the process on [redacted] May,2015 for theamount USD$527.20. For further clarification, please liaise with his travelagent. Thank you for writing and I hope the above clarifies yourconcerns. Sincerely, [redacted]    [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The request for additional informations is not a resolution.  The booking PNR number is [redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We were threatened, being partial and went through severe harassment by Etihad staff when we went to Toronto Pearson International Airport Terminal 1 to drop off my mother who was travelling to India via Abu Dhabi in Etihad Airways. We went to the Etihad counter and the gentleman who was there wanted to inspect the hand luggage and
requested us to drop the hand luggage in that box to make sure it meets the requirements, when we put the luggage horizontally it fits in, and when we put vertical the wheels were coming out, therefore he refused to give us the tag, this tag would enable the passenger to take the hand luggage inside - this is totally new to us, there was no such "tag" policy for hand luggages.
But to our surprise, there were few others before and after us having the exact same size of the hand luggage were allowed BUT we were rejected by this gentleman.
This same hand luggage our mom brought from India 10 days back without any problem in the same airline.
So when we went to drop off 2 check-in luggage at the counter he shouted at us and said "I am the one who is going to be at the gate and I will not allow you" in a loud threatening voice. We asked the lady at the counter if we could check-in the hand luggage as it was only 6KG which is lower than maximum allowed, but she said $300 charge, asked if we could talk to the supervisor and she pointed out to a person standing there and when we went to speak to him, he said that gentleman was his superior and he cannot do anything and the only option was to buy a new luggage from the close by store.
We went and spoke to this gentleman and asked why he allows other passengers who were having the exact same hand luggage but refusing us, at this moment he became aggressive and without any explanation he said "NO YOU CANNOT" in a rude manner. Then we wanted to know his name, his name tag
shows "KEITH" and we asked for his last name / id number, he was pretending to be showing the id, but hiding half way through so that we would not see his id number, he became more aggressive and was about to manhandle my uncle to confiscate the boarding pass which we got at the time of dropping off the check-in
luggage. Then we shouted "DONT TOUCH" when he was approaching my uncle to impound the boarding pass. He threatened us and said I will see you at the gate and see if you are boarding today in a threatening loud voice.
We were terrified at his actions and lost the peace of mind and wondering what would happen at the gate or in the flight to our mom.
This is the first time ever an airline staff threatening the passenger that he "will see at the gate". We were intimidated, threatened, verbally harassed and being partial in full view of the other passengers. We managed to get the full name of this Etihad employee, his name is Keith Anthony B[redacted] (last name must have spelling mistake). This drama took place between 12:00 and 12:45 (EST) noon on Tuesday [redacted] May 2016 at Terminal 1 of Toronto Pearson Airport at Etihad counter.
We have travelled many a time before in Etihad as well as other airlines and went through so many European/Asian and North American/Carribean airports and we never had to deal with any aggressive airline employees like this. This was strange and horrible. This is the first experience in our life in the airport and that also in Toronto airport by a managerial staff of a well known airline Etihad.
We will NEVER again think of travelling in this airline.

[redacted]
[redacted]
 
[redacted]
 
[redacted], Thank you for your correspondence regarding the concerns for **
[redacted]...

[redacted]
 Having read your letter, I can understand howdisappointed our guest must feel experiencing the problems you have describedwhilst travelling with our partner carrier Air New Zealand. Onthis occasion it appears that he booked through an authorised travel agent to travel with ourpartner carrier Air New Zealand from Auckland to Brisbane and onwards withEtihad to Singapore. I regret to read of his experience whilst checking in at for the AirNew Zealand operated flight from Auckland. As you may not be  aware, all carriers carry out a riskassessment for those guests travelling. The TIM (Travel Information Manual)which is the world's leading source for information on air travel requirements,states that guests from, travelling via Australia require a transit visa toenter the country. I am concerned that you were unaware of this mandatoryrequirement by your travel agent. In line with the above, we advised you of therestrictions and were not accepted you to travel that day. Additionally as this flight was operated by Air New Zealand, therewasno Etihad representation and the in-flightand ground services are handled by Air New Zealand,they would be in the best position to address any additional concerns raised. Turning to your refund concerns, as the original booking wasissued through a travel agent, you will  have to liaise with them directly foradditional assistance. Thank you for writing and for giving me thisopportunity to review your concerns.Yours sincerely, [redacted]    Guest RelationsEtihad Airways
[redacted]
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Your reference: [redacted] Our ref: [redacted]
*
Text', sans-serif;">** February 2016
Via electronic mail to Revdex.com at [redacted]
  Dear [redacted],
Thank you for your correspondence regarding the concerns for [redacted].
We have investigated the issues identified and are now in a position to respond accordingly.
Our review of the case confirmed [redacted] was a no show for the [redacted] on ** October 2015.
With regards to his ticket issue, [redacted] would have to contact his travel agent as his travel gent issued his ticket.
We thank you for the opportunity to review the concerns for Michael Chou. Sincerely, [redacted] Etihad Guest Relations

23 August, 2015
Dear [redacted],
Thank you for your correspondence regarding the concerns for [redacted].
Having read the details, I can understand how unsettling the event you have described must have been for our guests family, [redacted] and [redacted], whilst being...

booked to travel with us from Abu Dhabi to Dallas on 09 august,2015.As you are already aware, on arrival at the check-in counters at Abu Dhabi Airport, the flight was full. All airlines overbook flights to cover for the no show factor this is evaluated on a daily basis. Unfortunately, sometimes the majority of our guests arrive and denied boarding occurs. If we are unable to provide previously confirmed space on a flight operated by us in the class in which you are booked and for which you have met all applicable check-in deadlines, we provide denied boarding compensation to our guests. In the event of denied boarding, we offer compensation and reroute our guests on an alternative flight if possible or the next available Etihad flight. Such seems to be the situation on this occasion.
That said, I note that our guests were provided with the Denied Boarding compensation of USDS300.00 and USD$150.00 each whilst at the Airport. Additionally, they were both rerouted on the first available alternate flight, with Etihad to San Francisco and onwards to Dallas.
The Denied Boarding voucher is only redeemable on Etihad Services. It can be used for further transportation on Etihad Services, including flights and upgrades, payment of any excess baggage and towards the cost of a future Etihad Holiday Package, however it cannot be exchanged for cash. The MCO, which is valid for one year from the date of issue, can be redeemed via a Travel Agent, Etihad Airways Sales Office or the Airport Ticket Office. May we suggest you visit our website, www.etihadairways.com to view the relevant Denied Boarding terms and conditions.I do appreciate that their experience of travelling with Etihad was not as they or we would have liked. It was inconvenient and unpleasant and I am sorry that our guests were caught up in this situation.
We thank you for this opportunity to review to the concerns.
Sincerely,
Genevieve A.
Guest Relations