Etollfree.net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Our complaint with the company has not been resolvedThey have been overcharging us and are not helping us to resolve this problem Can you please reopen this investigation? Thanks [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowI will never ever use their service againThe credit in my account with them is basically free donation to themI do not know how many customers in the world are leaving them a few dollars and I am sure they are making a fortune of customer's dollarsGreat scam Regards, [redacted]

I only received one response from eTollfree stating they will not provide a W- Thank you for finally providing a reason why you will not provide one Your email responses to my request are unprofessional and an apology is due

This customer requested a Wfrom us on three different occasionsEach time we responded and informed that we were unable to send him any W9/confidential informationHis last request was "Hello, This is my third
request. Can you please provide a copy of your W-9?" we Responded
with "We are not sending you
a WPlease stop requesting."If you read the tax rules, it states that you can request a Wfrom any vendor who's sales exceed $YearlyThis customers sales are far less than $For this reason we are not sending a W

Hello ***We apologize for the confusion regarding your former toll-free account with us Hopefully this response will better explain what occurred.The only toll-free numbers we offer that have no setup fee are ***-xxx-xxxx numbers You purchased number ***, (as shown in
screenshot attachment ***), which has a one-time setup fee of $ This is clearly listed on two separate pages during the number ordering process (shown in screenshot attachments *** and ***), which you agreed to pay when you submitted your order and credit card information.As for the $minimum account charge, we apologize that this payment was made in errorThere appears to have been a problem with the system recognizing the 100-minute trial usage as being fully used when it was not, and auto-billed you to fund your account for more usage The $charge was already voided on our end, which you can see record of this in screenshot *** of our administrative billing portal We notified you of this on 1/9/207, but received no response from you If you can provide account history proof that the $charge was not reversed or voided, please send it to *** and we can pursue this further to find out what happened, but as of today all we can see on our end is the charge was voided Additionally, your account has been disconnected, and there will be no further charges or usage fees from us. Respectfully,eTollfree Support

Hello *** ***, Thank you for letting us know that our service did not meet your expectations and I sincerely apologize for the frustation this has caused you. Our company's cancellation policy written under our terms and condition indicates that in order to get a full
refund the credit balances should be greater than $On the other hand, Accounts with credit balances less than $will not be eligible for a refund but since we honor you as our customerYour credit balances will remain on your account and can be used for future purchases. If you will be needing a tollfree number we can always provide you one without you paying for a setup feeYou can use the credits in receiving and making outbound calls. Please reach out to us if you need anything else. Respectfully yours,*** ***eTollfree Customer Service Representative

Hi Mr. ***
Thank you for your time in letting us know why we did not meet
your expectations
We have every desire to address our customers’ needs and provide
the best possible solution to resolve issues
To address the unauthorized call charges
made to your account, as
much as we would like to limit or filter unknown calls, it is not possible
You may find that time the time you received calls to your inbound
toll-free or local numbers that are unrecognizedThis is for any
toll-free number or local numberPlease keep in mind, all telephone numbers
including toll-free numbers have been in existence for some time. You may
own a toll-free number that was previously owned by another companyIf that
previous company had a lot of call volume or did not notify their customers of
a number change, you may experience an overflow of calls from customers of the
previous ownerAll numbers in our inventory state disconnected at least
days before being re-issued
The only solution to this issue would be to disconnect your
current number and choose a different numberE toll-free is not responsible
for any unwanted calls and will not refund any calls you deem as being unwanted. We only charge by the incoming calls answered by the customerIf
you are using any of our answering service features like auto attendant, direct
transfer to voicemail service and call screening, you will be charged and
considered as “call received” and therefore charges will incur. No unauthorized charges was made to your account. That is why, when we receive this kind of complain, sadly, we
advise to disconnect the current number and choose a different number.
We sincerely apologize for the trouble and inconvenience this has
caused youWe highly appreciate your feedback as this will help us improve our
service to serve you better

Thank you for your time in letting us know why we did not meet
your expectations
We have every desire to address our customers’ needs and provide
the best possible solution to resolve issues
To address the unauthorized call charges made to your account,
as
much as we would like to limit or filter unknown calls, it is not possible
This is for any toll-free number or local number to receive these
calls because the numbers have been in existence for some time and have been
used by another company/individual before
These are your usage breakdown:
October = $= Your usage charge is $+ the setup fee $
for the number (Since we give out a free $for your initial set up, you
were only charged $for the setup fee) + $tax
November = $= Your usage charge is $+ the $
taxYou made minutes worth of call by thenYou will be able to see the
number of minutes, the caller ID and the destination number from your call
logs
To sum this up: $+ $= $This was the total
charge from Oct-November
Your payment with us shows $(Setup fee - 10/29/2015) + $
billed to your card on 11/08/
The additional $is
the minimum prepaid that you need to load up your account everytime your
account reaches $We are very transparent with thisYou can find how our
billing works from the terms and conditions page, the video and on our website: http://www.etollfree.net/customer-notices/terms-conditions.html
$27.91+$= $YOUR TOTAL PAYMENT
$- $(your charge) = $This amount is still
in your account balance that you can use anytime
We only charge by the incoming calls answered by the customerIf
you are using any of our answering service features like auto attendant, direct
transfer to voicemail service and call screening, you will be charged and
considered as “call received” and therefore charges will incur
No unauthorized charges was made to your accountYou
provided the credit card information from our accounts page and
That is why, when we receive this kind of complain, sadly, we
advise to disconnect the current number and choose a different number
We sincerely apologize for the trouble and inconvenience this has
caused youWe highly appreciate your feedback as this will help us improve our
service to serve you better

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Our complaint with the company has not been resolved. They have been overcharging us and are not helping us to resolve this problem.   Can you please reopen this investigation?   Thanks [redacted]  
Regards,
[redacted]

I only received one response from eTollfree stating they will not provide a W-9.  Thank you for finally providing a reason why you will not provide one.  Your email responses to my request are unprofessional and an apology is due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I will never ever use their service again. The credit in my account with them is basically free donation to them. I do not know how many customers in the world are leaving them a few dollars and I am sure they are making a fortune of customer's dollars. Great scam. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Revdex.com,I appreciate the polite response from etollfree. This is the first time a proper response has been elicited from the merchant, and I thank you for doing that for me. Once again, however, the response from etollfree is full of alternative facts.  (1) When I log in, my account is classified as "fraud" on their system. This is probably because I disputed the charge.(2) As their own screenshot shows, they did NOT void any charge. The only voiding occurred because I disputed the charge with my credit card company. Their own screenshot shows that the reason for voiding is chargeback.(3) They claim in this response that they informed me of the "voiding" on 1/9/2017. No such thing happened. Instead, on 1/9/2017, they emailed me: "we see that a chargeback has been made. Can you please confirm this?". When I replied once again explaining and begging them to address the support ticket, no such thing happened. (4) They fought back the dispute with my credit card company, and the amount has been charged back to me by the company. To summarize, a chargeback happened, not voiding. The chargeback has been reversed because the merchant disputed the chargeback, and as of this writing, I am still liable for $26.03 per my credit card company.Regards,
[redacted]