Eton Corporation Reviews (%countItem)
Eton Corporation Rating
Address: 1015 Corporation Way, Palo Alto, California, United States, 94303
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They need to either offer to fix my radio or provide a new one with issues corrected (some are firmware issues).
Here's a sample of the issues I and others have found:
https://swling.com/blog/2023/02/paolos-review-of-the-eton-elite-satellit/
They are literally shutting out all customers and not replying to any of them about this very expensive radio ($700 is what they charge for it).
Here is CEO Esmail Amid-Hozour’s email:
[email protected]
I tested several variants and that is the only one that didn't bounce back.
Don't do business with these Esmail Hozour, who is the CEO of the company.
They do not pay their bills and it's a nightmare trying to collect
Bought Eton FR300 Multi Purpose Radio for *** for EQ Kit. I opened radio recently to find the surface to have degraded into a sticky unusable mess.
Purchased an Eton FR300 Multi Purpose Radio for my Earthquake Kit from Sport Chalet some years back for *** I was refreshing the earthquake kit recently and wanted to double-check if the radio was still functional. When I opened the original packaging, I found the radio's black "rubber-ish" surface to have degraded into a sticky mess that left residue on my hands. It is completely unusable in its present condition. I contacted their customer service line and was rudely told to use "purple power" cleaner on it. I happen to have this cleaner and tried it and must say the sticky condition actually worsened. I then filled out a form on their website asking for help on the product and did not receive a reply back.
I have already bought a replacement radio for the kit. I was shocked to see that Eton radios are still manufactured and sold on Amazon. The store I originally purchased from has gone out of business. I would like a refund of *** from the manufacturer, Eton.
Contact Name and Title: ***
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***
The customer's radio is more than a decade old and far outside the stated warranty. Our team provides normal steps to help address his complaint. As the radio is far beyond the warranty coverage, no further remedy is available.
We purchased product directly from Eton, *** their VP. We wired funds, they failed to deliver the merchandise.
Eton claimed that there was a delay and that we would eventually receive the merchandise. They again failed to provide the tracking. Eventually they just stopped anwering the phone and holding our money to the tune of
Full refund of the monies owed
When I took my FR300 radio out of the box for the first time, it was covered in a sticky substance. The company refuses to replace it at no cost.
I own an American Red Cross FR300 emergency radio manufactured by Eton Corporation that I received as a gift. When I took it out of the box for the first time on 5/14/19, the radio was covered in a sticky substance that I could not remove with water. I had to wash my hands about seven times just to get it off of me. I called the company and the representative knew about this issue. She said that most of these radios are fine, but a small percentage (about 1%) have this problem. She said that the company does not know what this sticky substance is, but that I should buy a product called Purple Power to remove it. I told her this means that my radio is defective and that I want the company to replace it. She refused and after much back-and-forth, finally agreed that the company would send me a new radio (their more recent model, as mine has been discontinued) if I send mine back. When I asked for the company to pay for the postage to return my radio, she refused. I asked to speak with her manager. I left him a message and received no response.
I should not have to pay for the cost of returning a defective product. Additionally, I do not want to purchase Purple Power. I looked up the Material Safety Data Sheet for the product and it says that it "causes skin burn and eye damage. Fatal if swallowed. Avoid contact with skin and eyes. DANGER." I should not have to bring a toxic product into my home in order to fix Eton Corporation's defective product. I have an infant and toddler and make every effort to keep toxic chemicals out of my home. Additionally, I should not have to bear the hassle and expense of buying Power Power.
Eton Corporation has manufactured a radio that people count on in an emergency. I trusted this to be a good product, as it carries the American Red Cross name. The last thing that anyone needs in an emergency is to have their hands covered in a sticky substance. I would also like to note that I asked my parents and brother if their FR300 emergency radios are fine. They took them out of the box for the first time this week as well and discovered the same sticky substance. This leads me to believe that the company was dishonest in saying that this only occurs in about 1% of these models.
I would like the company to replace this radio at no cost to me. I want them to send me a postage paid label so that I can return my radio and receive the updated model instead (which I assume does not have this issue of having a sticky substance on it). Alternatively, the company can simply mail me an updated model.
On May 14, *** contacted us via phone and told us that her FR300 radio (which our company discontinued manufac-turing over 8 years ago) had a "sticky-like" surface. During that call we confirmed that the radio worked fine and had no other issues. I recommended a cleaning solution, which would easily remove this stickiness, however, she insisted on having her radio replaced. As we no longer have this model available, and as a courtesy, we offered extended warranty and told her that we would replace her radio with a new radio that we have in stock that was comparable to her FR300. In our 30-year plus company history, our company's policy for all warranty repairs/replacements, is that the customer is responsible for returning their product to us and, in turn, we would then cover the cost for repairing the radio or replacing it with a new radio, as well as the cost of shipping it to the customer. We had issued a Return Authorization Number, RA#XXXX-XXX, so she could send her radio to Eton Corporation, ***, and once we are in receipt of her radio, a replacement radio will be sent to her.
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative's account of our conversation is inaccurate. We did not confirm that the radio worked fine and had no other issues. I know this for a fact because I did not try to turn on the radio after I realized that touching it made my hands sticky. Instead, I called the company to find out what this substance was. (The representative said that the company does not know what it is. It is certainly concerning that the company does not even know what is in its own product.) While the company says that the cleaning solution can easily remove the substance, it is not right to ask the consumer to bear the hassle and cost of purchasing this solution, nor is it acceptable to expect the consumer to buy and use a toxic cleaning product. Many consumers, such as myself, wish to avoid harmful cleaning products for health reasons. As for the company's assertion that it has a 30-year plus company history of not paying for the postage to return a product, having a policy for many years is not in and of itself a justification for a policy. This simply means that the company has pushed the cost onto consumers for decades for returning defective products and it is about time that the company reconsidered this policy. I have owned many radios over the years (most lasting over ten years and some even nearly 20 years), and none have developed a sticky coating. I have also never seen a sticky coating on other electronics that I have owed. I would not expect a no-cost replacement if the product had been worn out by use, but the development of a sticky coating on a product that has never been used or even removed from its original packaging is inexcusable. This is an unfortunate defect for a product that is advertised as an emergency product. It should be built to stay in tact over time, given that emergencies happen infrequently. Consumers count on this product to help them in emergenciesnot to make their predicament worse by covering their hands in a sticky coating. The company should take full responsibility for its product by issuing a no-cost replacement.
Horrid customer service, unwilling to take ownership for a design flaw. Item is useless
I have an Eton Scoprion 11 flashlight / bottle opener / radio all in one. It's a great gadget that I use from time to time.
This morning I used the winder part by turning it to charge the battery inside I guess, which in turn turns on the flashlight. The poorly made design, broke in my fingers, leaving me with a winder with one prong sticking up at the end and the small round part that turns, still in my finger and thumb.
It took me a while to find out this companies information on the internet. After 6 calls to different companies who sell this item and one dropped chat in a chat room a gentleman gave me the phone number listed in this complaint.
I called this number, spoke to a very cold / offish / poor customer service individual who never did give her name. When I simply explained that all I need was the winder part and I could fix it myself she replied, "I can't help you. We don't have this part, it's made in China." When I asked to talk to a manager, a supervisor or someone else, she replied, "I'm the only person who you are going to talk to."
So I have to say, some of the worst customer service that I've come across in a while, very unfriendly and completely unwilling to help with an item that they make, distribute and is made so poorly that the handle breaks.
I ended the call by saying 'I'd take this further.'
Very simple, I'm sure this company can get a spare handle put in with their next shipment. I'd like that sent to me please, I don't think this is too much to ask, thank you.
Contact Name and Title: ***
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@etoncorp.com
As I explained to the customer, the crank handle ("winder") on the Scorpion II radio is a built-in mechanism and not intended to be replaced. As we have never received any complaints or heard of any crank handles breaking, we do not have any parts for this item in stock. However, we did manage to pull off a knob from another unit. We will contact the customer and make arrangements to have the part sent to him.
(The consumer indicated he/she ACCEPTED the response from the business.)
The crank with the knob at the end was mailed to me, I did talk to Esther on the phone and it was fedexed and took about 3 to 4 days to get to me. Again, why this could not have been achieved on the phone call to begin with and I had to go through the Revdex.com I don't know.
Sadly, customer service isn't what it used to be. I've had to file four different Revdex.com complaints in the last 3 weeks just due to poor customer service from companies which have over resulted in actions thatcould have been done on the phone to begin with.
Thanks again at the Revdex.com, for had you not have intervened this never would have been comple
I've been trying to get replacements for the two items I sent to y'all without success. I have no idea where they are or if I will ever get anything back. This has been a big pain in the neck for me. For everything that is holy and righteous, read the emails. I don't care if they break business protocol. Let your supervisor see them or perhaps your boss. I've been waiting for months and nothing has been done. Nothing. I have called, left voicemails, emailed different departments of the company without success. All I get it an automated voice saying that our business hours are etc... I was told I would be issued replacements but I never heard a word back from y'all.
Customer Support
How can we help you?
We know it's not enough to simply develop great products. We also need to develop great relationships with our customers. Etón aims to provide customer support that exceeds expectations.
At Etón, we give you options. Options for listening. Options for customer support. We provide our customers with a help hotline, with access to a full staff of technical support experts, ready to answer your questions. Or, if you prefer, you can find a wealth of technical information on our Web site.
No matter what, we are committed to getting you the answers you need. Etón...innovative, high-quality products, and caring, high-quality customer support. How can we help you?
Look at the text above. I don't know who *** up, but somebody should be taking on some serious heat for this issue. In my eyes, these sentences are lies. Y'all owe me two very nice radios. I expect better than this. So, please get your *** together and make this right for once.
Thank you for the notification. This has been resolved with the customer.
Mr. *** sent us his radios without prior approval and without the required Return Authorization number, therefore, a delay in processing of his returned radios was inevitable.
However, I did email Mr. and let him know that as a courtesy, we were shipping him two replacement radios, as the units that he sent to us were obsolete and out of warranty. He should receive the package containing the two new radios in approximately five business days.
I have several complaints about this company, but I will only comment on the customer service. I have called the toll-free number on their website *** during their business hours several times in the past 3 weeks. There is never an answer, and I get disconnected to a dial tone every time. I have tried their other number *** got an answering service recording after several rings, left a message, but have received no response from the message I left. I have e-mailed the company and have sent a message using the website location labeled "Have a Question? We'd love to hear from you, shoot us a note:" It has been 2 months since I sent my radio to them for repair, and I have not heard a word from them, nor have I been able to talk with anyone about the status of my repair.