Etown Swim & Fitness Center

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Etown Swim & Fitness Center Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Member had returned payments and did not fulfill her membership agreement or pay her balanceWe have tried to settle the account to no availShe has never cancelled, made payment or attempted to settleAll members are given copies of their agreements and must initial the prudent points so that we avoid such issuesWe rarely have cancellation issues because of the care we take with these mattersWe are still happy to settle this account and give the member back any unused timeThis is something no other Fitness Center does Sent on: 2/16/11:04:AM

This member failed to follow the cancellation processOnce the process was completed we cancelled the membership and cleared the accountThe member was not required to payThis account has been resolved

Our membership agreement signed by this customer states (Section G): "Management reserves the right to Add or take away any program, equipment or any part of the facilities at any time with no warning to membersThe Indoor basketball court is no longer availableThis member has never been witnesses playing indoor basketballWe have two outdoor basketball courts availableOur agreement signed by the member also says and was initialed by member that we do not refund prepaid dues

Business Response to a Complaint Complaint ID#: [redacted] Company Name: ETOWN SWIM & FITNESS CENTER Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This member to this day has not cancelled her membership or fulfilled her agreementThere is no way to reconcile this situation because the customer refuses to acknowledge or follow the contract she signedSent on: 2/25/5:13:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThat statement is 100% not trueI had reached the end of my contractThere was no balance due until they took me off medical leave without any permission from me or any notification that they were doing soMy card was also charged and additional two months without my permission after my contract was upNone of my phone calls or emails were responded to*** ***

This account has been deleted and the customer has a zero balanceThis has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was put on medical hold and taken off without noticeI did fulfill my contract and have contacted my credit card company and have proof that I had made payment of and then monthly payments of The contract was for monthsCan you please explain how I have not fulfilled my contract and why I was taken off medical hold with no noticeYou have not tried to settle this account with me but keep saying the same thing over and over about my contract without personally looking at my account, which you have already turned over to collections! No one has contacted me other than letters in the mail saying I am over dueI have emailed and called trying to get a person to speak with to resolve this issue, but always got voicemailI also have all emails I sent showing my attempt to contact youWhat else do I need to prove my case?
Regards,
*** ***
 %

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The attached contract only requires a "written 30 day notice" to cancel a membership. I provided that via email, also attached. Kentucky law recognizes email as "written" for notice purposes. If ETown Swim and Fitness does not recognize email as "written," they should put that in the contract (or get a lawyer to explain these things to them). It is irrelevant whether I used their facilities between the time I notified them of my intent not to renew the contract on March 30 and the contract's expiration on May 31 because I was entitled to use them until the contract expired. As for being contacted "dozens" of times, the entirety of my contact from them is contained in the attached emails. There are three communications from the business, all in response to my emails to them. Apparently, in addition to not understanding the contract they wrote, they also have a difficulty counting.
In order to resolve this issue I simply requested that they explain to me where I agreed to the requirement that I cancel in person or via certified mail, and, if they are unable to do so, to cease contact with me. They have agreed to do neither.
Regards,[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Etown Swim & Fitness Center
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Member had returned payments and did not fulfill her membership agreement or pay her balance. We have tried to settle the account to no avail. She has never cancelled, made payment or attempted to settle. All members are given copies of their agreements and must initial the prudent points so that we avoid such issues. We rarely have cancellation issues because of the care we take with these matters. We are still happy to settle this account and give the member back any unused time. This is something no other Fitness Center does.
Sent on: 2/16/2015 11:04:13 AM

This member failed to follow the cancellation process. Once the process was completed we cancelled the membership and cleared the account. The member was not required to pay. This account has been resolved.

Our membership agreement signed by this customer states (Section G): "Management reserves the right to Add or take away any program, equipment or any part of the facilities at any time with no warning to members. The Indoor basketball court is no longer available. This member has never been...

witnesses playing indoor basketball. We have two outdoor basketball courts available. Our agreement signed by the member also says and was initialed by member that we do not refund prepaid dues.

This member has been asked numerous times for a cancellation in writing and he refuses to do so. We cannot cancel per email. He came in and worked out after us emailing him back to sign a cancellation form and still does not do it. He has been contacted over a dozen times and still has not submit...

the form required per our contract.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
ETOWN SWIM & FITNESS CENTER
Company Contact:
[redacted]
Company Phone:
[redacted]6
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
This member to this day has not cancelled her membership or fulfilled her agreement. There is no way to reconcile this situation because the customer refuses to acknowledge or follow the contract she signed.
Sent on: 2/25/2015 5:13:38 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

This complaint has been resolved. We contacted the customer and cancelled her account as requested.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Etown Swim & Fitness Center
Company Contact:
[redacted]
Company Phone:
[redacted]6
Company Email:
[redacted]
Person Who Sent the...

Complaint:
[redacted]
Staff Member:
Response:
Customer was informed of cancellation procedure verbally and in writing upon enrollment and upon request of cancellation. Customer owed a balance and did not pay. We tried to settle this account with customer and she refuses. Customer did not fulfill her contract and does not wish to compromise.
Sent on: 1/26/2015 3:41:16 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no way to reconcile this matter. The business refuses to acknowledge that I did cancel and made several attempts to clear up why it didn't get done in there system. I have proof of credit card statement showing that I did indeed fulfill the  1 year contract that I signed. 
Regards,
[redacted]
 
 
&nbsp%3