E*Trade Financial Corporation

I have been an ETrade customer for over 20 years with an IRA and personal brokerage account and never had a issue. Easy access to research material and user friendly site and phone app. Fees are similar to other brokers. I would highly recommend.

Since 8/*, I've talked with 7 different customer service reps at e trade asking that my account be closed (the money was sitting in an account at e Trade and had not been invested yet due to the fact that I had to submit my license and ss card in order to lift a freeze and begin trading. I couldn't locate my ss card so I asked that the account be closed and my $7k be returned) and each has told me that I'd get my money back within 24-48 hours. Each time that did not occur, I called back and asked what the issue was, and then was eventually told they only send payments on Monday. I was told that the money would have to wait to be released on 8/, then when I called to check they said it hand't been batched and would be batched on the following Monday, 8/*** I called two times on 8/, to ensure it would actually be batched, I was told it WAS and then I was told I would have to wait 7-10 business days (first time hearing this) to receive a paper check rather than what the previous reps promised which was a money transfer back to my account. I called today, 8/, to find out they lied once more and nothing was sent! I have pleaded with them to let me know what I need to do to get my money back, money that I was going to use to help my sister and while they keep the money, they are making money on it while my sister collects interest on her credit cards since I haven't been able to help her. If they do this to even 100 customers, they have the potential to make thousands off of the money they keep in a holding pattern. This practice is outrageous and should be criminal. The latest rep I spoke to today promised that they would re-wire the funds back to my account by 4pm today but I feel hopeless about whether this will actually occur since they've made numerous promises thus far with nothing panning out.

Etrade made it impossible to open a business account. I understand the complexity that goes into opening a business account, but after trying for 2 months and resubmitting requested paperwork and scanned items 2-3 times, no one person at account processing seems to be able to locate all the information I sent (just pieces). I've become very concerned that the confidential information I've scanned has become compromised since each representative asks me to scan in the requested documents a different way and no one seems to be able to find anything. I started documenting the phone calls I made to Etrade, since they will rarely call and never respond to an email, on August *th (I submitted my application on 6//17). I called on 8/*, 8/*, 8/, 8/, 8/, 8/, 8/, 8/, and 8/*** Each time a representative asked me to re-scan or submit something that I had already submitted and was unable to locate the previous items I'd submitted. I have no choice, but to open an account with another brokerage and am filing a complaint regarding Etrade's record storage.

My father, *** invested, some years ago, a substantial sum of money using ETRADE Financial Corporation. He is suffering from late stage dementia and was recently put under hospice care. As a result I have assume the role for power of attorney for him using the the durable power of attorney document that he created on April , 2015. On July , 2017 *** doctor provided the required documentation to put the durable power of attorney in effect.

On July *** I sent via overnight express mail the forms required by ETRADE Financial to add me to ***’ account so that I could close his ETRADE account and transfer his funds to his bank account.

Since then I have had several conversations with ETRADE customer service and submitted additional documentation. As of the evening of August , 2017 I still have not been added to the account and I cannot transfer his money into his bank account and close the ETRADE account.

E-trade has never interested me. Their sub-par trading platform UI and fee structure was lackluster. What really got me was them locking my account once I liquidated my ESPP shares. I always liquidate my ESPP shares, transfer the funds out to my bank, and then transfer them into my OptionHouse account. Ironically, E-trade acquired OptionHouse so I suppose I'll have to close that account find a new derivative brokerage firm. No idea why E-trade locked my account on the basis of me failing to enter my password once. Granted, I was utilizing their Android app. It asked me personal questions about my family, which I have not contacted several years. I only use eTrade for my ESPP. Nothing else.
I'm sorry but failing to know my parent's and sibling's ages is not reputable form of identification. I work in IT with federal contracts. Switch to Duo (Two-Factor Identification) and stop freezing accounts with these false-positives. I work from 9am-9pm. I do not have time to contact your limited window to verify myself just to withdraw my funds in the pre-designated bank account.

e trade bank refuses to change ownership of my bank account. e trade bank requires me to close my account and open a new account

Withheld account information from me for 9 years. Months ago I received copies of checking account statements and found many discrepancies with deposits and withdrawals made on my accounts without my knowledge and permission.
Spoke to so many representatives that continue to tell me to write letters and I have but no response of any resolution. Continues to tell me that my accounts have 0 balances. Had many accounts and have not been able to get access to those and they transferred funds without my consent and states that accounts are with the other institution which the other institution has no record transfers made. Asked for proof and verification of all deposits and withdrawals but they are unable to supply me with documentation of any transactions. The excuse now is they do not have documentation because they only keep them for a certain amount of time but I have asked for information 9 years ago but they have not provided me with any information then. I have been notifying them for 9 years about what I needed but they refuse to comply. Year after year they continue to tell me I have 0 balance and on 3 occasions asked me to close my accounts. Very suspicious activity that they would call to ask me to close my accounts but would not give me any information regarding my accounts held there. They 0'd out my accounts and I have not seen any funds.