Etronics, Inc.

HiUnfortunately we had a glitch over the holiday weekend which made the item available for shoppers even though we do not have itwe have since corrected the website and removed it from the site and cancelled the order and issues a full immediate refund please see attached...

documentation  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They have resolved my complaint insofar as they have guaranteed me a refund when the items are returned.  Both mp3s have been mailed in separate packages.  However, it is not true that their instructions for returning items is clearly explained.  Attached to this email is the packing slip.  This was the only document that accompanied the mp3.  There is nothing on it with regard to returns.  Furthermore, the plastic carton that the mp3 comes in cannot be opened without cutting it, thereby destroying the original package and making it unable to qualify for a refund under their policy which, again, is not explained.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, The order was placed on May [redacted] which was Saturday, On Monday we imported the order into the system and allocated it to be sent to the warehouse By Tue (which is the second business day) the order was scanned and placed on the belt for [redacted] pick up (see attached [redacted] number and scan...

date)Unfortunately (as later discovered) the package fell off the conveyor and never made it to the [redacted] truck and was left unnoticed under the belt. [redacted] called Friday 5/* to alert us that the tracking we gave her is not moving at which point an investigation was started at the warehouse to figure out if the package was lost via [redacted] or at our warehouse. at this point the package was not located and a tracer with [redacted] has been started.in the past we have seen many times where [redacted] misses it's first scan and after it reaches the next [redacted] hub the scan shows up we were hoping it would show up at the next hub over the weekend. When there was still no scan at any hub, [redacted] called back on Monday 5/** she demanded to speak with a [redacted], and she was immediately transferred to [redacted]. the [redacted] on call,  We have apologized to [redacted] profoundly and offered a Free Shipping upgrade. [redacted] made it very clear to to Sean that if the package did not ship then she wants it cancelled, she repeated it multiple times, she was very clear that if it didn't ship , she n longer wants it and she wants the order cancelled.In the mean time the investigation at the warehouse uncovered the package under the belt and per the instruction of the customer the order was  cancelled and the money  refunded  immediately (please see attached [redacted] confirmation) of the refund on 05/**.After the order was canceled and refunded [redacted] called back a few hours later to demand that we "DO" in fact ship the the order at which point it was too late, because the money has been refunded, the order was already voided in the system and the item was returned to the original vendor, [redacted] again demanded to speak to boss, who was not on site and was transferred to the [redacted] on call [redacted] who explained that order was voided per her request and the funds have been refunded.and the order can no longer be fulfilled. (Please see attached screenshot showing item not in stock) at which point she became very hostile and made threats of reporting us to the Revdex.com etc.We consider the matter resolved as the order was cancelled and all Money Refunded. (please see attached)

HiPlease see the email below sent to the customer, clearly explaining our return policy.see below..also please know that the consumer placed the order via the [redacted] website please see the link on the [redacted] website with return information  [redacted]4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.---------------[redacted]Hello, Thank you for your email. I apologize for the inconvenience with your order. I have gone ahead and requested that a prepaid return label be emailed to you. Please allow up to 24 hours to receive the label.Please be sure to return in the original packaging, and to include all accessories, manuals, and warranty cards. Once your return is received and processed, we will issue your refund. If you have any additional questions or concerns, please feel free to contact us at any time.----------------We feel that all in all we have provided proper service, we provide prepaid return lables for defective items and will issue a FULL refund upon return

Clearly this was a pricing and availability  error and it seems you are trying to take advantage of a pricing error, it's still true that we're not buying from them anymore, but for you to push so hard and try to take advantage of a pricing error is disgusting beyond belief  according to out TOS we have the right to cancel any order for pricing issues and stock issuesthe order was cancelled and the money was refunded, and we are no longer ordering from them

We have issued a FULL refund at this timeWe are deeply sorry about this delay

Review: We received an item (CUP 32512: Adhesive Numbers Metal Wall Clock) that we did not order. I have made NUMEROUS attempts to contact the company via their website ("Contact Us"), [redacted] number, and regular phone number. They did not respond to their website contact, or to the message I left. Other times I called, I either got disconnected, nobody answered, or it just rang over and over again.Desired Settlement: 1. I want to know who placed this order.

2. I want to know what account the wire transfer came from and who authorized it.,

Business

Response:

HiWe have received an order from the [redacted]) website Order placed by a [redacted] We do not see what card was usedall financial info goes through [redacted]We shipped in good faith and got delivered on time We do not have a record of them emailing us or calling uswe have a working [redacted] # ###-###-####also a email [redacted]we are here to help

HORRIBLE! I ordered bluetooth headphones from Etronics they shipped to my door. They worked just fine but did not fit my ears very well so I sent Etronics an email to let them a heads up about the return and shipped the headphones back. I have sent three emails since trying to verify if they got my headphones. They have not responded to my email. It has been three months and I have not received my return! very upset.

Review: I received a Coby mp3 player shipped from etronics. It didn't work. I was told that they could not issue a refund since I did not have the original package. They sent me another mp3 player. It did not work. I called the customer support number in the materials included in the envelope. It is a recorded message that tells me about a $100 rebate and then the call just ends. Also, the manufacturer, Coby, has been defunct since June 2013. Therefore, there cannot be any coverage under the warranty that is included. I am sure that etronics knows that Coby is defunct yet still continues to ship out its products that do not work. A total scam.Desired Settlement: Refund of $20.29

Business

Response:

HiEtronics Only Sells brand new items directly from US authorized distributors, we resell them unopened to the consumer.[redacted] placed an order for a Coby CD player on 06/**/2015, we shipped it the same day USPS mail innovation trk# [redacted] emailed us 06/** that the item is defective and he no longer has the original packaging, please note that our policy is very clear that in order to return an item we must receive back all the packaging material please see [redacted] All original parts, pieces, and packaging is required to be sent back when returning an item. We made an exception and told him we will exchange it for him and he will return his defective unit with the new packaging, so we shipped a new one and included a pre paid return label (trk# [redacted]) After receiving the second one [redacted] advised us that the second one is defective as well.at which point we advised him to return Both units with the return label and we will issue a FULL refund upon returnonce it's returned we will issue the refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They have resolved my complaint insofar as they have guaranteed me a refund when the items are returned. Both mp3s have been mailed in separate packages. However, it is not true that their instructions for returning items is clearly explained. Attached to this email is the packing slip. This was the only document that accompanied the mp3. There is nothing on it with regard to returns. Furthermore, the plastic carton that the mp3 comes in cannot be opened without cutting it, thereby destroying the original package and making it unable to qualify for a refund under their policy which, again, is not explained.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HiPlease see the email below sent to the customer, clearly explaining our return policy.see below..also please know that the consumer placed the order via the [redacted] website please see the link on the [redacted] website with return information [redacted]4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.---------------[redacted]Hello, Thank you for your email. I apologize for the inconvenience with your order. I have gone ahead and requested that a prepaid return label be emailed to you. Please allow up to 24 hours to receive the label.Please be sure to return in the original packaging, and to include all accessories, manuals, and warranty cards. Once your return is received and processed, we will issue your refund. If you have any additional questions or concerns, please feel free to contact us at any time.----------------We feel that all in all we have provided proper service, we provide prepaid return lables for defective items and will issue a FULL refund upon return

Review: My husband ordered a productg on the [redacted] of May. Was supposed to ship out on the [redacted] as per the tracking number given. Come to find out I was given misinformation and it nebver shipped at all. Asked to speak to the [redacted] and was refused. The way business was handled is far from in good expecations. Supposedly the money is going to be refunded?Desired Settlement: fulfill orders as the agree upon! Not wait for us to keep calling to figure out where our money went beings how we have no product.

Business

Response:

Hi, The order was placed on May [redacted] which was Saturday, On Monday we imported the order into the system and allocated it to be sent to the warehouse By Tue (which is the second business day) the order was scanned and placed on the belt for [redacted] pick up (see attached [redacted] number and scan date)Unfortunately (as later discovered) the package fell off the conveyor and never made it to the [redacted] truck and was left unnoticed under the belt. [redacted] called Friday 5/* to alert us that the tracking we gave her is not moving at which point an investigation was started at the warehouse to figure out if the package was lost via [redacted] or at our warehouse. at this point the package was not located and a tracer with [redacted] has been started.in the past we have seen many times where [redacted] misses it's first scan and after it reaches the next [redacted] hub the scan shows up we were hoping it would show up at the next hub over the weekend. When there was still no scan at any hub, [redacted] called back on Monday 5/** she demanded to speak with a [redacted], and she was immediately transferred to [redacted]. the [redacted] on call, We have apologized to [redacted] profoundly and offered a Free Shipping upgrade. [redacted] made it very clear to to Sean that if the package did not ship then she wants it cancelled, she repeated it multiple times, she was very clear that if it didn't ship , she n longer wants it and she wants the order cancelled.In the mean time the investigation at the warehouse uncovered the package under the belt and per the instruction of the customer the order was cancelled and the money refunded immediately (please see attached [redacted] confirmation) of the refund on 05/**.After the order was canceled and refunded [redacted] called back a few hours later to demand that we "DO" in fact ship the the order at which point it was too late, because the money has been refunded, the order was already voided in the system and the item was returned to the original vendor, [redacted] again demanded to speak to boss, who was not on site and was transferred to the [redacted] on call [redacted] who explained that order was voided per her request and the funds have been refunded.and the order can no longer be fulfilled. (Please see attached screenshot showing item not in stock) at which point she became very hostile and made threats of reporting us to the Revdex.com etc.We consider the matter resolved as the order was cancelled and all Money Refunded. (please see attached)