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ETS Contracting Inc.

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ETS Contracting Inc. Reviews (6)

August, 2016I am in receipt of your letter July, Thank you for bringing to my attention *** *** ***'s complaint in regards to my officeOur office mission is to provide top-notch care to our patients, while encouraging parents to implement and carry-out good dental health for
their children.We are more than happy to respond to this matterPlease note we will be mailing a response to the stated complaint within the next three days.If you have any questions in the meantime, please do not hesitate to contact meAlso, I am confusedYour address is given as Philadelphia, but we have a Revdex.com located in ScrantonAre these matters not handled locally? Are we responding to the correct address?Look forward to being in contact.Kind regards,Nancy W., DDA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I gave them more than a hour notice of cancelling appointment the appointment was on a Wednesday and I called the Friday before to cancel also they do not send out that many notices and the actions of one of the assistants that works there was very unprofessional. Regards,
*** ***

August, 2016I am in receipt of your letter July, Thank you for bringing to my attention *** *** ***'s complaint in regards to my officeOur office mission is to provide top-notch care to our patients, while encouraging parents to implement and carry-out good dental health for
their children.We are more than happy to respond to this matterPlease note we will be mailing a response to the stated complaint within the next three days.If you have any questions in the meantime, please do not hesitate to contact meAlso, I am confusedYour address is given as Philadelphia, but we have a Revdex.com located in ScrantonAre these matters not handled locally? Are we responding to the correct address?Look forward to being in contact.Kind regards,Nancy W., DDA

August, 2016Dear *** ***:Thank you for forwarding us the complaint filed by *** *** *** with your officeWe strive to provide the best dental care at our paediatric dental office and appreciate being able to address this.Our most recent missed appointment with *** ***'s family was July 6, 2016, WednesdayFour children were scheduled for hours.As a courtesy, we send at least three reminders: Text - weeks prior Text - week priorText - days prior.We request if an appointment cannot be made, to notify our office 24-hours prior to the Scheduled appointmentWe did not receive any confirmation or cancellation response to our texts from Mother.Parents are aware our guidelines state there is a $"broken appointment" feeThis is a onetime rescheduling feeIf it is a first time, we often will wave the fee, but reiterate our guidelines.In *** ***' case, there is a history of repeated broken appointmentsJuly 6, 2016, was another broken appointment, but times Due to repeated broken appointments, we said the $rescheduling fee stoodIn good faith, we waved the other three children's fees.Complaint: Mother states we refuse to see her children.This is not trueWe will see the children, rather f/other has refused to pay the $reacheduling fee.Complaint: Mother states we do not have appointments after PM.*** ***' children are currently 2, 4, 5, and We schedule that age group in the morning,? when we find behavior to be much better & children experience a better & more positive outcomeWe? have had little success with afternoon appointments in this age group.We understand parents may have time conflictsOften a relative, friend, or grandparent can and will bring the child to the appointmentOur office is unable to schedule all patients in the afternoonBoth age and certain treatments can dictate morning-only appointmentsIf this does not fit the parents' schedule, another office may be able to accommodate their circumstances.Complaint: The business manager was rude and unprofessional.We strive to make each child and parent to be comfortable in our officeWe strive to be positive at all times, as we know going to the dentist can be stressful for both parent and childIt is truly a team effort to pull together for the benefit of the child and for all the children we serve.Different parents can respond in different mannersRegrettably, *** ***' verbal abuse was? unwarranted and inappropriateWe Strive to do the best for each and everyone, but there is a limit to such behaviorThis does not foster a good doctor-patient relationship.Sincerely,Nancy Willis, D.D.S

12 August, 2016Dear [redacted]:Thank you for forwarding us the complaint filed by [redacted] with your office. We strive to provide the best dental care at our paediatric dental office and appreciate being able to address this.Our most recent missed appointment with [redacted]'s family was July 6, 2016, Wednesday. Four children were scheduled for 2 hours.As a courtesy, we send at least three reminders: 1. Text - 2 weeks prior 2. Text - 1 week prior3. Text - 3 days prior.We request if an appointment cannot be made, to notify our office 24-48 hours prior to the Scheduled appointment. We did not receive any confirmation or cancellation response to our texts from Mother.Parents are aware our guidelines state there is a $50 "broken appointment" fee. This is a onetime rescheduling fee. If it is a first time, we often will wave the fee, but reiterate our guidelines.In [redacted]' case, there is a history of repeated broken appointments. July 6, 2016, was another broken appointment, but times 4. Due to repeated broken appointments, we said the $50 rescheduling fee stood. In good faith, we waved the other three children's fees.Complaint: Mother states we refuse to see her children.This is not true. We will see the children, rather f/other has refused to pay the $50 reacheduling fee.Complaint: Mother states we do not have appointments after 2 PM.[redacted]' children are currently 2, 4, 5, and 10. We schedule that age group in the morning, when we find behavior to be much better & children experience a better & more positive outcome. We have had little success with afternoon appointments in this age group.We understand parents may have time conflicts. Often a relative, friend, or grandparent can and will bring the child to the appointment. Our office is unable to schedule all patients in the afternoon. Both age and certain treatments can dictate morning-only appointments. If this does not fit the parents' schedule, another office may be able to accommodate their circumstances.Complaint: The business manager was rude and unprofessional.We strive to make each child and parent to be comfortable in our office. We strive to be positive at all times, as we know going to the dentist can be stressful for both parent and child. It is truly a team effort to pull together for the benefit of the child and for all the children we serve.Different parents can respond in different manners. Regrettably, [redacted]' verbal abuse was unwarranted and inappropriate. We Strive to do the best for each and everyone, but there is a limit to such behavior. This does not foster a good doctor-patient relationship.Sincerely,Nancy Willis, D.D.S.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
I gave them more than a 48 hour notice of cancelling appointment the appointment was on a Wednesday and I called the Friday before to cancel also they do not send out that many notices and the actions of one of the assistants that works there was very unprofessional. Regards,
[redacted]

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Address: Vley Road, Scotia, New York, United States, 12302

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