Complaint: [redacted] I am rejecting this response because: the reason the toilet tile is during installation the t ch did not shim the toilet at all causing it to break upon its first use and when tech came back out even said it was not shimmed and now they blame the toilet having s hair line crack Also tenant point d out the toilet was not working to the capacity the other two identical toilets were at time of installation and tech gave a bt excuse saying it’s a low flow toilet Yet when they come back they want us to pay to replace a defective toilet even though tech said that it was working properly the exact same way at previous visit Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the reason the toilet tile is during installation the t ch did not shim the toilet at all causing it to break upon its first use and when tech came back out even said it was not shimmed and now they blame the toilet having s hair line crack Also tenant point d out the toilet was not working to the capacity the other two identical toilets were at time of installation and tech gave a b
t excuse saying it’s a low flow toilet Yet when they come back they want us to pay to replace a defective toilet even though tech said that it was working properly the exact same way at previous visit Regards, [redacted] ***