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Ettleson Hyundai, LLC

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Reviews Ettleson Hyundai, LLC

Ettleson Hyundai, LLC Reviews (4)

I stand by my response Judging by your response, no amount of money or refund would lead to a different opinion of us After 142,000+ miles, vehicles do wear out, just ask the people where you take your cars now Sorry for your troubles, but I don't believe the engine dying was our fault

Complaint: ***
I am rejecting this response because: the auto was in to this location two times in a days--including minutes before it failed/diedThe repair service was inadequate both timesNo apologies were receivedThe customer service was also suspect during those two visits AND when phone and in-person complaints were lodged with management thereI am completely dissatisfied with all responses to my issuesThe cost to our family has been great--as listed in the response and towing, time, etcI would never recommend this facility to anyone and have pulled our three cars from being serviced thereMost upsetting, besides a great deal of money lost due to inappropriate and inadequate service, was how we were treatedReally? The answer was to spend $3,more dollars, at a place that didn't do the right job in the first place? That was the answer we receivedNonsenseThe car has been serviced routinely, including oil changes, and those documents we have on fileBlame the customerNice--but typical of the response we have received from this business.Friends, family and anyone else that will listen have already heard about the poor job done at this locationI make it a point whenever I am in a conversation regarding this facility or car repair in generalWe have changed to Benak's in Western Springs--and even received a thank-you note for our businessWhat a change--and how refreshingThey should be ashamedAt this point, I want my money back For service not received.
Sincerely,
*** ***

At 142,miles we did perform a minor repair to replace the oil control valve. This valve only controls timing, it can rd or advance timing depending on what it sees, but that is all. The balance of the $1,were maintenance repairs that had nothing to do with the
engine failing. We had not seen the vehicle in the years previous to this repair and when we did get it the engine was quart low on oil. Was the oil changed regularly and engine maintained properly before we saw it? we don't know. Any vehicle that has 142,000+ miles on it can have an engine failure at any time. We did what we thought was necessary to properly maintain the vehicle when we saw it, but had no idea when and if it would fail

I stand by my response.  Judging by your response, no amount of money or refund would lead to a different opinion of us.  After 142,000+ miles, vehicles do wear out, just ask the people where you take your cars now.  Sorry for your troubles, but I don't believe the engine dying was our fault.

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Address: 5631 S La Grange Rd, Countryside, Illinois, United States, 60525-7226

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