Let me start by saying I am sorry you had this experience at our dealershipOur dealer adds are disclosed in the detail page of all of our vehicles onlineWe are one of the only Nissan stores to have that disclosure anywhere on our websiteMost people will click into the detail page and that's why we chose to put it thereOur pricing is extremely competitive and we certainly don't have anything to hideI am sorry it wasn't visible to you where you were at on the siteI also understand that it is upsetting that similar pre-owned cars had a different priceUnfortunately depending on when the vehicles were bought, the market could have been differentThe first one was more aggressively priced then the one with more miles because it had been in inventory for a longer timeI do understand where you are coming from and the perception that we didn't want to negotiate a dealI would have liked for someone to go over this with you yesterday, I am sorry that didn't happenPlease contact me directly so we can discuss thisMy direct line is ###-###-####Sincerely,Rich D [redacted] Executive ManagerCoulter Nissan
Rich D [redacted] called us to day to talk about this situation, he was understanding and professionalRich admitted to the error in advertising and explained that the details on the purchase of the car were located on a separate pageHe understood and agreed that the advertising, as is, can be deceiving and added that customers (as he understands it) typically look at the individual pages of their siteI disagreed and explained to him that I relyed on that specific advertising to drive minutes to their dealership and only after making contact with their salesman to verify the listed vehicles were availableRich explained and apologized for the bad experience, specifically for having the other vehicle sold from under usDuring our conversation it was apparent that he was fed a different set of facts on what occurred during the transactionI understand that he took his employees side, nonetheless this led us no whereRich said that he would instruct his sales manager to work on their best offer and that they would reach out to usThat "deal", which Eric called to offer, was $14,on a used SentraThe advertised price on the new Sentra is $12,The sales price on a new Sentra, even if we included the ridiculous $1,in add ons, would be $14,If that is working a deal then it's best we do not do business here and share our experience and the attempt at resolution.?
[redacted] I am sorry we are not able to get the price to an agreeable amount for youAs I explained yesterday in the pre-owned car market, the money we pay to purchase cars fluctuatesUnfortunately when I pay more for a car the price is higher to a consumerAnd just to be clear, there was not an error in advertisingWe put the disclaimer on the vehicle detail page which is where the majority of consumers see itI did apologize that you missed it but I don't feel like we made an errorI am also sorry that you believe I took my employees sideThe other client that bought the car had been? in and worked on the numbers before so when they showed up they were further along in the processTo keep things fair, the first person to say yes and agree to terms on the car gets the vehicleI understand that you had committed to a specific number on the vehicle but due to finance restrictions on the buyer that was with you, we needed a co-signer to make those numbers workWe are very competitive in our market and I think if you start getting out the door numbers from other stores you will see thatPlease contact me if there is anything we can further discuss.Sincerely,Rich D [redacted] Executive ManagerCoulter Nissan
Let me start by saying I am sorry you had this experience at our dealershipOur dealer adds are disclosed in the detail page of all of our vehicles onlineWe are one of the only Nissan stores to have that disclosure anywhere on our websiteMost people will click into the detail page and that's why we chose to put it thereOur pricing is extremely competitive and we certainly don't have anything to hideI am sorry it wasn't visible to you where you were at on the siteI also understand that it is upsetting that similar pre-owned cars had a different priceUnfortunately depending on when the vehicles were bought, the market could have been differentThe first one was more aggressively priced then the one with more miles because it had been in inventory for a longer timeI do understand where you are coming from and the perception that we didn't want to negotiate a dealI would have liked for someone to go over this with you yesterday, I am sorry that didn't happenPlease contact me directly so we can discuss thisMy direct line is ###-###-####Sincerely,Rich D [redacted] Executive ManagerCoulter Nissan
Rich D [redacted] called us to day to talk about this situation, he was understanding and professionalRich admitted to the error in advertising and explained that the details on the purchase of the car were located on a separate pageHe understood and agreed that the advertising, as is, can be deceiving and added that customers (as he understands it) typically look at the individual pages of their siteI disagreed and explained to him that I relyed on that specific advertising to drive minutes to their dealership and only after making contact with their salesman to verify the listed vehicles were availableRich explained and apologized for the bad experience, specifically for having the other vehicle sold from under usDuring our conversation it was apparent that he was fed a different set of facts on what occurred during the transactionI understand that he took his employees side, nonetheless this led us no whereRich said that he would instruct his sales manager to work on their best offer and that they would reach out to usThat "deal", which Eric called to offer, was $14,on a used SentraThe advertised price on the new Sentra is $12,The sales price on a new Sentra, even if we included the ridiculous $1,in add ons, would be $14,If that is working a deal then it's best we do not do business here and share our experience and the attempt at resolution.?
[redacted] I am sorry we are not able to get the price to an agreeable amount for youAs I explained yesterday in the pre-owned car market, the money we pay to purchase cars fluctuatesUnfortunately when I pay more for a car the price is higher to a consumerAnd just to be clear, there was not an error in advertisingWe put the disclaimer on the vehicle detail page which is where the majority of consumers see itI did apologize that you missed it but I don't feel like we made an errorI am also sorry that you believe I took my employees sideThe other client that bought the car had been? in and worked on the numbers before so when they showed up they were further along in the processTo keep things fair, the first person to say yes and agree to terms on the car gets the vehicleI understand that you had committed to a specific number on the vehicle but due to finance restrictions on the buyer that was with you, we needed a co-signer to make those numbers workWe are very competitive in our market and I think if you start getting out the door numbers from other stores you will see thatPlease contact me if there is anything we can further discuss.Sincerely,Rich D [redacted] Executive ManagerCoulter Nissan