Euclid Records

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ The customer is correct, we have to clean up a website issue. We have an automated response that's sent after the order is placed. We aren't sure what it says as we never see it. I think it infers that the record is still available and it will... be there's. As a result, I've contacted our web developer to change the wording. Even more so, we have plans to change our website to try to insure our goal, which is 100% order fills. For now, we are working on some fixes that can make sure this type of thing won't happen again. As for the customer, Mr [redacted] , I contacted him immediately after I received the letter from BBB. I explained the situation to him, apologizing profusely and I told him if there was ANYTHING we could do for him in way of a discount or anything else, we would happily work with him. He seemed to understand and was adamant about his continuing supporting locally owned record stores, which is so important to us. I can only hope that Mr. [redacted] will give us another chance as a customer. I believe this is just the second BBB case filed against us in our 35 plus years in business and I can assure you, it's something I take very, very seriously. As a small business owner, I take any complaints personally and take action immediately. As I said, we've been working since this morning when I got your letter, with our web developer to figure out a new strategy to notify customers. I also met with my staff this morning to discuss customer relations, situational behavior and the fact that they are not only representing Euclid Records, but they are representing [redacted] (me)and even more so, themselves. The bottom line is this. Mr. [redacted] had every right to make this complaint. We are 100% at fault. We have taken action on this and you can bet, this situation will never come up again.

Initial Business Response /* (1000, 5, 2016/01/28) */
The customer is correct, we have to clean up a website issue. We have an automated response that's sent after the order is placed. We aren't sure what it says as we never see it. I think it infers that the record is still available and it will...

be there's. As a result, I've contacted our web developer to change the wording. Even more so, we have plans to change our website to try to insure our goal, which is 100% order fills. For now, we are working on some fixes that can make sure this type of thing won't happen again.
As for the customer, Mr [redacted], I contacted him immediately after I received the letter from Revdex.com. I explained the situation to him, apologizing profusely and I told him if there was ANYTHING we could do for him in way of a discount or anything else, we would happily work with him. He seemed to understand and was adamant about his continuing supporting locally owned record stores, which is so important to us. I can only hope that Mr. [redacted] will give us another chance as a customer.
I believe this is just the second Revdex.com case filed against us in our 35 plus years in business and I can assure you, it's something I take very, very seriously. As a small business owner, I take any complaints personally and take action immediately. As I said, we've been working since this morning when I got your letter, with our web developer to figure out a new strategy to notify customers. I also met with my staff this morning to discuss customer relations, situational behavior and the fact that they are not only representing Euclid Records, but they are representing [redacted] (me)and even more so, themselves.
The bottom line is this. Mr. [redacted] had every right to make this complaint. We are 100% at fault. We have taken action on this and you can bet, this situation will never come up again.