Eudy Door Company

Review: The technician came to my house and seemed in a hurry. The garage door need a minor repair. The technician put in five screws and had to re-secure a bolt. The only parts used were five screw. The technician asked me to come and look at door. I was standing under door while he opened and closed door. The door was drooping at third panel. I was not made aware that I had to have this part in order for the door to function properly,the tech. even stated thatI could buy the piece and home depot, so when the tech. said it would be more money and I said I wanted to wait he only stated that he did not know how long the door would last. His exact words were it could be 3 months to a year. Later after tech left when I went to shut garage door I could see that it was much worse than I was led to believe and I could tell the door was not fixed properly. The next morning I called and tried to explain situation to Management, The person did not want to hear what I had to say. I specifically said I did not want to complain, although the tech seemed rushed, he made the comment that that tech. always got the best compliments. He said he did not have paperwork and would call back. When he called back he left a message saying that he knew I understood and if they had to come back out it would be $95.00 more dollars. I called back and left message, he never returned my call. I got my father to come help me and we went to home depot bought the part and installed it, the garage still does not work and my father says that it is not the panel the tech. said and I should call them back. I called back and did not even get one sentence out before [redacted] began talking over me saying that I was trying to throw his tech. under the bus and then starting mimicking me. He also tried to tell me that his technician definitely was clear in telling me I had to have this part, which is completely false and [redacted] was not there so how could he know. I feel I was misled and taken advantage of. I used this co. before with good resul.Desired Settlement: I would like them to fix the garage door properly without additional fees.

Business

Response:

I am responding to the complaint of Ms. [redacted] at [redacted] Ct. in Citrus Heights. Ms. [redacted] called us on Sunday February 16th and said she had hit her garage door with her vehicle and there was a roller out of the track, and she knocked off the retainer that held the bottom weather seal. We explained that the LABOR IS $125.00, plus any parts, if needed. I further explained that we cannot remove any dents that occurred during her accident, but that we can make the door work properly. She agreed and we sent a Technician to take care of her issues.

Review: it was so difficult to get through to the service man as to my problemDesired Settlement: I want the remote fixed so it will work and I do not wish to deal with [redacted] the service man

Business

Response:

Hello. I am at a loss to understand why the customer felt she had to contact you. As you are aware we preform tens of thousands of jobs a year without any complaints, as a matter of fact we receive accolades from the majority of our clientele. Unfortunately I do not remember any conversation with Ms. [redacted]. Her issue as described is a simple warrantied service that is just scheduled, plain and simple. I do coordinate all service requests and generally talk to all of the customers personally to schedule, but in this case I can have someone else call her if she wishes not to talk to me. This is the first I’ve heard of this, and I did not see any of your other attempts to contact us on this matter, but I wish to have it resolved immediately. Please let me know how you wish to have us proceed. Thank you-[redacted]