Eupawria

Yes, requiring signature was our error, and we apologize for thisWe asked [redacted] to return the check to us, and issued a check for $100, to pay the full honorarium and help make up for the inconvenience caused by thisThe check was sent via [redacted] overnight, and will be delivered Fri July 17th

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for informing us of this complaint that was submitted. The respondent has since been compensated the $20 that she felt she should be given.The respondent originally contacted M3 Global Research via our online ticket website on January 25, 2017 at 5:29pm Eastern with a complaint that read... (slightly edited) "You are full of ____. You waste peoples time and then say they dont qualify. ____ You!" Our Customer Support team responded January 26, 2017 9:46am Eastern with a brief explanation as to the need to ask screening questions as part of participating in our surves to determine eligibility, as is noted in our email invitations which read:“Prior to the start of the research you will be asked screening questions to determine your participation eligibility; the content, type and number of questions will vary based on the requirements of that specific research. Responses provided to the screening questions are not used for analysis, or otherwise, unless you have completed the full research opportunity. Compensation will be sent in 4-6 weeks to participants who qualify for the survey and complete the entire questionnaire.” We also removed the respondent from our panel, to avoid this type of communication in the future. And we confirmed the respondent's mailing address, so that we could still compensate her the $20 she felt she should be paid. This check was mailed to her on Friday, January 27, 2017.If there are any other questions, please do let us know.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: 1) I completed the survey within the deadline according to the dates survey was open from the information I readIn fact I believe I completed it at least hours within the deadlineTherefore, I believe there is an alternative explanation for what went wrong in the company's system and should be explored further so that this does not happen in the future.2) I do agree with the resolution to reimburse me for the completed survey, and do appreciate the offer to add extra funds for the inconvenience
Regards,
*** ***

Hi Andy -Sorry you had a problem with our survey. This one had a huge response and it filled quickly for the different demographic buckets. We will gladly send you a check ASAP for the $and sincerely apologize you had this issue.BestCraigCOO Global Research***

We investigated and Dr *** is a *** user (our partner on the survey) but she did in fact take a survey that they sent out. It was completed after the deadline but none the less completed. We apologized for the confusion and agreed to pay her direct for her time as stated in the
invitation from ***. We also paid her an extra $for the inconvenience of being lost between our partner and our company. We also discussed the issue with our partner so we are all on the same page. Hopefully this will close this issue with satisfaction

Thank you for alerting us to thisWe discovered an issue with our email server, which prevented the delivery of this recipient's emails to our Customer SupportBut we have fixed that error, and we have issued her the honorarium check she was promised (the balance of $21), *** Tracking Number
***

In our system the deadline is the end date or when the required number of completed surveys is reached.   We reached the required number of completes and this user was "paused mid survey" when the survey ended.   We can see the survey reached the number of required respondents to complete the survey and it was shut down.  We can see she completed the survey after it was shutdown.  We are not disputing she completed the survey - we all agree she completed it but it was not accounted for by [redacted] because it was after the survey closed.We are requesting this complaint be entirely resolved or removed because1. Our company did not invite this user to the survey to begin with - it was [redacted], not us2. This user never registered with our company - we have no relationship with her at all and are simply trying to accommodate an amicable resolution because we can see she completed the survey3. She acknowledges that she received payment for the survey4. She acknowledges that she received an additional inconvenience fee 5. We apologized she was caught in the middle between [redacted] and ourselvesWe do not understand what else we need to do to resolve this complaint as we have gone out of our way to address all the concerns despite this not being our user.Thanks

Thank you for informing us of this complaint that was submitted. The respondent has since been compensated the $20 that she felt she should be given.The respondent originally contacted M3 Global Research via our online ticket website on January 25, 2017 at 5:29pm Eastern with a complaint that read...

(slightly edited) "You are full of ____. You waste peoples time and then say they dont qualify. ____ You!" Our Customer Support team responded January 26, 2017 9:46am Eastern with a brief explanation as to the need to ask screening questions as part of participating in our surves to determine eligibility, as is noted in our email invitations which read:“Prior to the start of the research you will be asked screening questions to determine your participation eligibility; the content, type and number of questions will vary based on the requirements of that specific research. Responses provided to the screening questions are not used for analysis, or otherwise, unless you have completed the full research opportunity. Compensation will be sent in 4-6 weeks to participants who qualify for the survey and complete the entire questionnaire.” We also removed the respondent from our panel, to avoid this type of communication in the future. And we confirmed the respondent's mailing address, so that we could still compensate her the $20 she felt she should be paid. This check was mailed to her on Friday, January 27, 2017.If there are any other questions, please do let us know.

Yes, requiring signature was our error, and we apologize for this. We asked [redacted] to return the check to us, and issued a check for $100, to pay the full honorarium and help make up for the inconvenience caused by this. The check was sent via [redacted] overnight, and will be delivered Fri July 17th.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]