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Euphoria Fitness Studios

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Euphoria Fitness Studios Reviews (1)

On two separate occasions the doors were locked at the time of pre-scheduled pre-registered fitness classes I signed up and paid for. No refund.All fitness classes require pre-registration. I pre-registered and paid for an "intro to pole" class scheduled for 05/20/2014 @ 5-6pm, online. The class regularly priced at $25 cost me only $10 due to it being my first time. Living almost 15 miles away I left home early with the intention of arriving early. Upon arrival around 4:30 the doors were locked and no one was in the studio. 5pm rolled around and I saw others that were waiting drive off and some continue to stand outside of the studio. Around 5:10 someone arrived and opened the doors and got the few that waited, including myself, checked in. We were told to enter the studio and stretch out. An additional 20 minutes passed and the class still had not started. We were then told the instructor could not make it and that we would receive a 2 class pass. I was given a business card with a signature and "3 class pass" written on the back of it. I accepted it and left upset at the time that had been wasted, as well as gas. A couple of days later I got online and reserved my spot in the same class scheduled 05/25/2014 from 5-6pm. Sunday rolled around and all day I checked the studio schedule online as well as my email to be sure that the class was still on. Excited I headed for the studio at 4:20 since I had a distance to go and it was traffic hour. Once I arrived, again, the doors were locked and the studio was empty. 5 minutes til, no one still had showed up to open the doors. I waited an additional 10 mins before calling a friend who works for the owner and expressed my frustrations. They contacted the owner, [redacted], and I received a call from her shortly afterwards. She called and said the class was cancelled and that she sent out emails. I explained to her that I had not received an email. She checked and verified my email address, and it was correct. We left it at not knowing why I didn't receive the email and she said that she could reschedule me for an upcoming class. I expressed to her that this was the 2nd time that I have been inconvenienced, as well as my gas tank, and told her I'd just prefer a refund. She told me that because she did send an email out that I could not receive a refund. Online it states that a customer must cancel 24 hours in advance in order for the online card to NOT be billed. I was not even made aware of the class being cancelled 24hours prior, so to have this request from customers is bizarre if you can not give the same notice. I politely got off the phone with Ms [redacted], having lost both gas and money. I pulled up my email and there WAS an email stating the class is/was cancelled for the day. No reason stated. Just, class cancelled sorry for the inconvenience. Now while I had received an email it was sent at 4:32pm! At that point I was already in route to the studio. And that is just BAD business, if you ask me. I called [redacted] back and told her that she had literally just sent the email out and how I was confused as to why I could not receive a refund, seeing that I had been inconvenienced twice by her business. She then claimed that they have a no refund policy and that she could credit my money to another class or a party. Now this "no refund" policy may be true, but look at the circumstances! By this point I have it made up in my mind that this place is simply not worth the drive, I didn't want a credit I wanted and want a refund. It may only be $10 but it's the principle, I'd have some satisfaction being able to at least put that in my gas tank. Refund or not this business is seriously lacking in professionalism and in organization. Desired SettlementI would like a full refund. That is the LEAST..the LEAST that they could do.

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Description: Health Clubs

Address: 1990 W. Poplar Ste 104, Collierville, Tennessee, United States, 38017

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