---------- Forwarded message ----------From: # [redacted] *** < [redacted] >Date: Mon, Jun 9, at 12:PMSubject: ID [redacted] To: " [redacted] " < [redacted] > [redacted] , Thank you again for getting back to me last week As requested, I am writing this email to you today to explain the position that Eureka Stone Quarry, Inchas in the matter of [redacted] ’s dissatisfaction with the stone delivery made to her residence on 05/02/ After quoting [redacted] on 04/29/she touched base with me to activate her quote, as well as place an order for delivery [redacted] expressed that she wanted the load of stone to be tailgate spread I explained that it is up to the drivers discretion when it comes to a tailgate spread, because it is not an industry standard It is an industry standard to dump material in a pile in a designated area I also explained that there would need to be at least 25-30’ of overhead clearance to allow for the raising of the truck body, if the delivery driver was to attempt a tailgate spread At this time of the conversation, I gave [redacted] the number for our stone dispatcher [redacted] at [redacted] Stone Quarry [redacted] took the order from [redacted] and scheduled the delivery Please see the attached photos above, which were taken from [redacted] ’s residence after the delivery was made Clearly there are electrical wires and tree branches hanging low to the ground, which would account for the stone being thicker in some areas, as the body of the truck had to be lowered and raised Since this incident took place [redacted] has cancelled payment on her credit card, but after we were contacted and explained that she receive the product and service that she paid for the charge was reversed and put back onto her credit card If you have any questions regarding this claim, please feel free to contact me by phone or email Also, can you please confirm that you have received my email at your earliest convenience Have a great day Best regards, [redacted] Sales Representative EUREKA STONE QUARRY, INC JDM MATERIALS, CO Eureka Road / Stroudsburg, PA Office: ###-###-#### Ext: [redacted] Fax: ###-###-#### Cell: ###-###-#### Email: [redacted]
---------- Forwarded message ----------From: # [redacted] *** < [redacted] >Date: Mon, Jun 9, at 12:PMSubject: ID [redacted] To: " [redacted] " < [redacted] > [redacted] , Thank you again for getting back to me last week As requested, I am writing this email to you today to explain the position that Eureka Stone Quarry, Inchas in the matter of [redacted] ’s dissatisfaction with the stone delivery made to her residence on 05/02/ After quoting [redacted] on 04/29/she touched base with me to activate her quote, as well as place an order for delivery [redacted] expressed that she wanted the load of stone to be tailgate spread I explained that it is up to the drivers discretion when it comes to a tailgate spread, because it is not an industry standard It is an industry standard to dump material in a pile in a designated area I also explained that there would need to be at least 25-30’ of overhead clearance to allow for the raising of the truck body, if the delivery driver was to attempt a tailgate spread At this time of the conversation, I gave [redacted] the number for our stone dispatcher [redacted] at [redacted] Stone Quarry [redacted] took the order from [redacted] and scheduled the delivery Please see the attached photos above, which were taken from [redacted] ’s residence after the delivery was made Clearly there are electrical wires and tree branches hanging low to the ground, which would account for the stone being thicker in some areas, as the body of the truck had to be lowered and raised Since this incident took place [redacted] has cancelled payment on her credit card, but after we were contacted and explained that she receive the product and service that she paid for the charge was reversed and put back onto her credit card If you have any questions regarding this claim, please feel free to contact me by phone or email Also, can you please confirm that you have received my email at your earliest convenience Have a great day Best regards, [redacted] Sales Representative EUREKA STONE QUARRY, INC JDM MATERIALS, CO Eureka Road / Stroudsburg, PA Office: ###-###-#### Ext: [redacted] Fax: ###-###-#### Cell: ###-###-#### Email: [redacted]