Complaint: ***
I am rejecting this response because:
Eureka Wood President *** *** stated on 12/05/that many of the components of this order had yet to be ordered and the wood was still in need of being cut to size for the order and additional wood still would be required to be ordered to finish the production. Keeping in mind that on 12/05/we were already past the dlvry date on this order of 11/28/14. So we cannot again accept the lies that he continues to give regarding this whole situation. We, in good faith, submitted an order and transferred the required deposit in timely fashion, no holdups on our end. Eureka wood by accepting the Purchase order, acknowledging and agreeing to the required delivery date and taking our deposit of $42,and in the end didn’t even come close to honoring a production or dlvry required. Please see the email correspondence from 12/05/where I was trying to salvage this order by taking what portion of wood Eureka claimed to have on hand, to send to another wood working factory to try and complete the production The second production facility said there were still far too many components left to order and far too much cutting to be done to what portion of wood Eureka had on handAs you will see the email shows Pallets of wood that all required being cut to various part sizes, more wood that still would need to be ordered and cut and many more components that still remained to be ordered. Again, stressing the point that this is ALL days AFTER the dlvry date required on this Order that was placed on 9/23/14. I will also forward to you the initial Pro Forma Invoice from Eureka showing dlvry date and deposit money rcvd and applied. Please do not close out this complaint, it is far from over at this pointThank you in advance, *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** * ** *** ***
The customer made a purchase of our Master Producer Program in December 2014, signing the Eureka Purchase and License Agreement 12/20/(exhibit 1). He then was sent an email to expect his order being shipped from our plant by 2/6/(exhibit 2). He attended our training class in
December and purchased additional items which would be shipped with his order 2/6/15. On February 5, I sent an email stating I had been out sick and told him we were running 10-days behind on production and would bring in temporary help to catch up on his order (exhibit 3). Almost everything in his order is manufactured on our CNC machines, hand assembled and then packed in a large shipping crate that is built by hand due to the variety of product it contains and we were short handed due to the flu infecting our whole shop On 2/10/I received an email from the customer asking for an update as we had not shipped yet even though I had responded earlier about the delay (exhibit 4) On 2/11/he cancelled his order by email (exhibit 5) and demanded a refund and would hold our proprietary materials even though in our agreement which he signed, must return first (see section 7g about returns. On February 12, 2015, I responded and went through the timeline with him that even though we were running 10-days behind, we were now able to ship on 2/12/2015, a mere days over his original ship date (exhibit 6). On February 18, we received another email giving us his figures for the refund (exhibit 6). On February 18, we sent an email informing him we agree with his figures and not charge the 15% restocking fee that was within our right per agreement and included the paragraph about refunds from the agreement he signed that stated we would refund his monies within days of signed refund agreement by both parties (exhibit 7). We must receive our proprietary materials and once received we will prepare the refund agreement for his signature. We state the days because we manufactured his order at a cost of over $10,and must resale this material to recoup our investment and generally are able to do this within the day period. We are prepared to refund his funds per the agreement terms
We quoted and received an order for wooden cooler boxes 9/23/2014 that required a very tight delivery date 11/28/by the customer that we expected to meet if there were no delays. We took the order and a deposit was made by customer. Within a day of receiving he deposit, we made
the order and purchase for the special lumber for this project. Because of the very tight delivery schedule, we had the supplier do the special width and length cuts at his plant to speed up delivery and was all paid for, over $40,000. In addition, we had to design and build special print trays for the printing of the wood for the project at a cost of over $4000. We had shipped a sample and went back and forth over 3-weeks before final okay was given to start production and informed customer that delivery would be pushed back because of those delays. While waiting for delivery of special lumber, we designed the packaging, ordered pallets for shipping, arranged for the purchase of cooler inserts, hardware and everything else required. The customer in December cancelled the order and requested a refund of their deposit. I informed them that we would have to get our refunds from our suppliers first and then refund. However, the special lumber was about 80% done and since there is no other use for this other than their order, it would take some time because I was going to have to sell the lumber and/or same project to others and would refund at that time. The lumber has no use except for the wooden cooler boxes the customer ordered. I have made numerous quotes in the last days for this similar project and if sold, we will refund the deposit. I am also working with my bank to see if I can increase my line of credit to refund and satisfy the customer even if we lose money on this deal which I fully expect. We hope to be able to make a refund within next days or less
Complaint on refund [redacted]: we purchased almost 39,000 worth of special cut material for this job; useless for any other project except the cedar ice chest they ordered. We are working on a number of deals with other customers to purchase the same item and will refund the deposit as we sell the jobs. We have every intention of making a refund but cannot do until we start placing the materials with opther customers. Thanks [redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] is untruthful in his response on several levels:1. According to his email of February 18 - "We agree with the figures and are not charging 15%, although within our rights per the agreement you signed. We will follow the other part of the refund policy as stated in the contract. f. Refunds. All refunds are subject to approval by Eureka Woodworks Inc. If for some reason Customer asks for a refund within the first 15 days, Customer must sign document that states any and all of Eureka’s proprietary information must be returned and cannot be used by Customer in the future. If refund is requested in first 15 days, a 5% documentation fee is charged and if after 15 days but prior to shipping, a 15% restocking fee is charged. Each type refund must be approved by Eureka and agreed by. Customer will be paid within 90 days of signed refund agreement by both parties. We will forward the refund agreement and expect return of manual and other related materials sent to you. Regards, [redacted] [redacted]Woodworker & President" Mr. [redacted] has had no further communication with me. His email response indicates I was to receive a document to sign, then to return the document and all Eureka materials. Once again, Mr. [redacted] is delaying this process.2. As stated in my original complaint, I communicated with Mr. [redacted] SEVERAL times before canceling the order. I always made contact and asked for a response within a reasonable timeframe. He did not ever tell me that his entire shop crew had the flu. I tried to be patient. When I gave my last request for information, Mr. [redacted] waited until I cancelled and was then able to communicate with me - making excuses (his words) for why he could not meet the timeline, and why I should be thankful for his other work (even though I had no product and no way to recoup my investment)3. Mr. [redacted] states that he 'should be able to resell the product within 90 days' when I know that he has other producers waiting for the same materials. I also know that the price of the product I ordered has increased by several thousand dollars since I paid him in December. He will certainly recoup any 'loss' due to my cancellation.4. Mr. [redacted] wants everything up front from the customer, then once he has the money in hand, treats the customer as yesterday's news and moves on with no regard for the promises made to his customer.
5. This complaint is not only about the money owed me. Better Business states several objectives which it expects it's members to abide by - customer service, integrity, trust, and performance. Mr. [redacted] receives failing grades on each Revdex.com standard. I sincerely wanted to resolve this on a number of occasions without involving Revdex.com, yet Mr. [redacted] consistently ignored my attempts to remain a customer, and now to simply receive a refund. By putting this on Revdex.com, I hope that other investors will be warned.
Regards,
[redacted]
I have been out ill and not able to answer this complaint until today. We ran a sale that was a big success that impacted our production schedule. In addition we had productions equipment that had problems off and on for two months resulting in a further delay. In addition, we...
rejected two loads of lumber that was bad and had to wait for replacement. We did send to this client a refund agreement for his review and dsignature to make a refund per terms of our initial paperwork and refund agreement and he has failed to return. Upon receipt of signed refund agreement, we will make refund per terms of the refund agreement. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This vendor did not make any purchases within 1 day of receiving our PO or deposit, they did not even make many of these purchases at all, ie packaging, cooler inserts, hardware, full order of wood needed. Also they did not notify me that they would Not be able to make dlvry on this order until 11/18/14 which was just 14 days prior to the required dlvry date of 12/04/14. This left me with minimal amount of time to find a resolution to this situation and my company was forced to do this at a considerable loss. I have not had any responses from them since 12/19/14 - he will not answer my emails or phone calls. Vendor was fully aware of the required dlvry date on this order and had every ability to refuse the order. They did not, and in fact state on their pro-forma show a dvlry date of 11/28/14. Their response is filled with lies and fabrications, which at this point follows their fraudulent business practices. They are certainly unworthy of the current Revdex.com rating and I hope that this will be updated so no one else is fooled by this misrepresentation.
Regards,
[redacted]
Complaint on refund to [redacted]: we have agreed to the refund amount and under the terms of the Producer Agreement he signed 9 of which Revdex.com has a copy), we have 90 days to make our refund. We are going to make it sooner due to his situation. Once someone signs our agreement, we pre purchase all the materials and the 90 days gives us time to sell the same Producer Package he purchased to be resold.
We agreed to a refund but when time came for refund, 4/16/2016, our company was changing banks and our new line of credit was not set up at that time and informed customer. However agreed refund was mailed 5/6/2016 and everything has been resolved.
Please find attached copy of the settlement agreement for complaint that was paid by ACH transfer 4/17/2017. Please update your records. If you have any questions, please call or email me. Regards, [redacted]
Please find attached copy of the settlement agreement for complaint that was paid by ACH transfer 4/17/2017. Please update your records. If you have any questions, please call or email me. Regards, [redacted]
Complaint: ***
I am rejecting this response because:
Eureka Wood President *** *** stated on 12/05/that many of the components of this order had yet to be ordered and the wood was still in need of being cut to size for the order and additional wood still would be required to be ordered to finish the production. Keeping in mind that on 12/05/we were already past the dlvry date on this order of 11/28/14. So we cannot again accept the lies that he continues to give regarding this whole situation. We, in good faith, submitted an order and transferred the required deposit in timely fashion, no holdups on our end. Eureka wood by accepting the Purchase order, acknowledging and agreeing to the required delivery date and taking our deposit of $42,and in the end didn’t even come close to honoring a production or dlvry required. Please see the email correspondence from 12/05/where I was trying to salvage this order by taking what portion of wood Eureka claimed to have on hand, to send to another wood working factory to try and complete the production The second production facility said there were still far too many components left to order and far too much cutting to be done to what portion of wood Eureka had on handAs you will see the email shows Pallets of wood that all required being cut to various part sizes, more wood that still would need to be ordered and cut and many more components that still remained to be ordered. Again, stressing the point that this is ALL days AFTER the dlvry date required on this Order that was placed on 9/23/14. I will also forward to you the initial Pro Forma Invoice from Eureka showing dlvry date and deposit money rcvd and applied. Please do not close out this complaint, it is far from over at this pointThank you in advance, *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** * ** *** ***
The customer made a purchase of our Master Producer Program in December 2014, signing the Eureka Purchase and License Agreement 12/20/(exhibit 1). He then was sent an email to expect his order being shipped from our plant by 2/6/(exhibit 2). He attended our training class in
December and purchased additional items which would be shipped with his order 2/6/15. On February 5, I sent an email stating I had been out sick and told him we were running 10-days behind on production and would bring in temporary help to catch up on his order (exhibit 3). Almost everything in his order is manufactured on our CNC machines, hand assembled and then packed in a large shipping crate that is built by hand due to the variety of product it contains and we were short handed due to the flu infecting our whole shop On 2/10/I received an email from the customer asking for an update as we had not shipped yet even though I had responded earlier about the delay (exhibit 4) On 2/11/he cancelled his order by email (exhibit 5) and demanded a refund and would hold our proprietary materials even though in our agreement which he signed, must return first (see section 7g about returns. On February 12, 2015, I responded and went through the timeline with him that even though we were running 10-days behind, we were now able to ship on 2/12/2015, a mere days over his original ship date (exhibit 6). On February 18, we received another email giving us his figures for the refund (exhibit 6). On February 18, we sent an email informing him we agree with his figures and not charge the 15% restocking fee that was within our right per agreement and included the paragraph about refunds from the agreement he signed that stated we would refund his monies within days of signed refund agreement by both parties (exhibit 7). We must receive our proprietary materials and once received we will prepare the refund agreement for his signature. We state the days because we manufactured his order at a cost of over $10,and must resale this material to recoup our investment and generally are able to do this within the day period. We are prepared to refund his funds per the agreement terms
We quoted and received an order for wooden cooler boxes 9/23/2014 that required a very tight delivery date 11/28/by the customer that we expected to meet if there were no delays. We took the order and a deposit was made by customer. Within a day of receiving he deposit, we made
the order and purchase for the special lumber for this project. Because of the very tight delivery schedule, we had the supplier do the special width and length cuts at his plant to speed up delivery and was all paid for, over $40,000. In addition, we had to design and build special print trays for the printing of the wood for the project at a cost of over $4000. We had shipped a sample and went back and forth over 3-weeks before final okay was given to start production and informed customer that delivery would be pushed back because of those delays. While waiting for delivery of special lumber, we designed the packaging, ordered pallets for shipping, arranged for the purchase of cooler inserts, hardware and everything else required. The customer in December cancelled the order and requested a refund of their deposit. I informed them that we would have to get our refunds from our suppliers first and then refund. However, the special lumber was about 80% done and since there is no other use for this other than their order, it would take some time because I was going to have to sell the lumber and/or same project to others and would refund at that time. The lumber has no use except for the wooden cooler boxes the customer ordered. I have made numerous quotes in the last days for this similar project and if sold, we will refund the deposit. I am also working with my bank to see if I can increase my line of credit to refund and satisfy the customer even if we lose money on this deal which I fully expect. We hope to be able to make a refund within next days or less
Complaint on refund [redacted]: we purchased almost 39,000 worth of special cut material for this job; useless for any other project except the cedar ice chest they ordered. We are working on a number of deals with other customers to purchase the same item and will refund the deposit as we sell the jobs. We have every intention of making a refund but cannot do until we start placing the materials with opther customers. Thanks [redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] is untruthful in his response on several levels:1. According to his email of February 18 - "We agree with the figures and are not charging 15%, although within our rights per the agreement you signed. We will follow the other part of the refund policy as stated in the contract. f. Refunds. All refunds are subject to approval by Eureka Woodworks Inc. If for some reason Customer asks for a refund within the first 15 days, Customer must sign document that states any and all of Eureka’s proprietary information must be returned and cannot be used by Customer in the future. If refund is requested in first 15 days, a 5% documentation fee is charged and if after 15 days but prior to shipping, a 15% restocking fee is charged. Each type refund must be approved by Eureka and agreed by. Customer will be paid within 90 days of signed refund agreement by both parties. We will forward the refund agreement and expect return of manual and other related materials sent to you. Regards, [redacted] [redacted]Woodworker & President" Mr. [redacted] has had no further communication with me. His email response indicates I was to receive a document to sign, then to return the document and all Eureka materials. Once again, Mr. [redacted] is delaying this process.2. As stated in my original complaint, I communicated with Mr. [redacted] SEVERAL times before canceling the order. I always made contact and asked for a response within a reasonable timeframe. He did not ever tell me that his entire shop crew had the flu. I tried to be patient. When I gave my last request for information, Mr. [redacted] waited until I cancelled and was then able to communicate with me - making excuses (his words) for why he could not meet the timeline, and why I should be thankful for his other work (even though I had no product and no way to recoup my investment)3. Mr. [redacted] states that he 'should be able to resell the product within 90 days' when I know that he has other producers waiting for the same materials. I also know that the price of the product I ordered has increased by several thousand dollars since I paid him in December. He will certainly recoup any 'loss' due to my cancellation.4. Mr. [redacted] wants everything up front from the customer, then once he has the money in hand, treats the customer as yesterday's news and moves on with no regard for the promises made to his customer.
5. This complaint is not only about the money owed me. Better Business states several objectives which it expects it's members to abide by - customer service, integrity, trust, and performance. Mr. [redacted] receives failing grades on each Revdex.com standard. I sincerely wanted to resolve this on a number of occasions without involving Revdex.com, yet Mr. [redacted] consistently ignored my attempts to remain a customer, and now to simply receive a refund. By putting this on Revdex.com, I hope that other investors will be warned.
Regards,
[redacted]
I have been out ill and not able to answer this complaint until today. We ran a sale that was a big success that impacted our production schedule. In addition we had productions equipment that had problems off and on for two months resulting in a further delay. In addition, we...
rejected two loads of lumber that was bad and had to wait for replacement. We did send to this client a refund agreement for his review and dsignature to make a refund per terms of our initial paperwork and refund agreement and he has failed to return. Upon receipt of signed refund agreement, we will make refund per terms of the refund agreement. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This vendor did not make any purchases within 1 day of receiving our PO or deposit, they did not even make many of these purchases at all, ie packaging, cooler inserts, hardware, full order of wood needed. Also they did not notify me that they would Not be able to make dlvry on this order until 11/18/14 which was just 14 days prior to the required dlvry date of 12/04/14. This left me with minimal amount of time to find a resolution to this situation and my company was forced to do this at a considerable loss. I have not had any responses from them since 12/19/14 - he will not answer my emails or phone calls. Vendor was fully aware of the required dlvry date on this order and had every ability to refuse the order. They did not, and in fact state on their pro-forma show a dvlry date of 11/28/14. Their response is filled with lies and fabrications, which at this point follows their fraudulent business practices. They are certainly unworthy of the current Revdex.com rating and I hope that this will be updated so no one else is fooled by this misrepresentation.
Regards,
[redacted]
Complaint on refund to [redacted]: we have agreed to the refund amount and under the terms of the Producer Agreement he signed 9 of which Revdex.com has a copy), we have 90 days to make our refund. We are going to make it sooner due to his situation. Once someone signs our agreement, we pre purchase all the materials and the 90 days gives us time to sell the same Producer Package he purchased to be resold.
We agreed to a refund but when time came for refund, 4/16/2016, our company was changing banks and our new line of credit was not set up at that time and informed customer. However agreed refund was mailed 5/6/2016 and everything has been resolved.
Please find attached copy of the settlement agreement for complaint that was paid by ACH transfer 4/17/2017. Please update your records. If you have any questions, please call or email me. Regards, [redacted]
Please find attached copy of the settlement agreement for complaint that was paid by ACH transfer 4/17/2017. Please update your records. If you have any questions, please call or email me. Regards, [redacted]