Euro-Asian Auto Repair

[redacted] Please See Attached Documents [redacted] ID [redacted] August 31, Dear Revdex.com,I have been in contact with Mr [redacted] many timesWe have exchanged many, many email.His Saab was repaired on 7-23-15, the car would die and not restartWe had the opportunity of having the Saab die on usWe pushed it into our shop, installed our test Dl unit (electronic ignition unit) and the Saab startedWe reinstalled his old unit, the Saab would not restartWe reinstalled our tester unit, the Saab started.This is as positive as we can be the Saab needed the Dl unitThis unit is called a Direct ignition unit, a Dl Cassette or DIC.We also found two c***s in the ECUC***s Pand PThese c***s were not the reason the Dl unit was replaced but added to our diagnosis that the Dl unit was badHere is a blog from a Saab website.Old 23rd February 2012Join Date: Feb 2012Location: kentMv Saabs: aero convertiblePosts: 16Default Pi unit & engine c***s Pand P1314Had engine c***s P& reset them two days ago and all was fine, changed plugs today with NGKPFR6H-and after two engine starts eel light and two c***s Pand Pcame back assuming out the box plugs are gapped correctly does this mean Pi unit failing if so should I notice rough idling or miss fire ? as the car seems fine thanks appreciate any help thanks.Next post on this tread:with the and!showing up after the plug change it kind of indicates the gap.But be ready for it to be the DICwith minimal misfires the car will not throw a c***, once the number of misfires meets the criteria (a lot more misfires) it will throw the c***If it is barely meeting the criteria vou may not feel or hear it.You can drive with a bad DIC but be ready to walkAfter vou check the plugs and if vou still have the c [redacted] vou can have it read with a tech II to see exactly the number of misfires, (not sure if this would cost vou or not, mv indv does not charge for this but does appreciate a tip)If vou do need the DIC keep the old one as a spare since the car does run with it.best of luck Next treadI had these exact c***s, I replaced the PIC, still used but years newer and everything has been fine, not one c***There is no doubt at all this DI (DIC) unit was needed.Later on, it did also need a crank position sensorCar had two problems back to backDi units are very common on these unitsThis Saab has over 118,miles on it and these parts have a long history of failing.If I had any question that we miss diagnosed this Saab, I would gladly refund his moneyWe are human, we do make mistakes and when we do, we take care of the customerWe didn't make a mistake here.George R [redacted] Recipient of Oregon Ethics in Business Past Southtown Rotary President Businesses owner since

Complaint: ***I am rejecting this response because:
Of all the valid points I have listed in my previous emails and responsesI am going to pick up the other DI cassette from *** *** in a few months and will keep it as a backupIt doesn't excuse George and Ryan from fixing the wrong issue initially and leaving me with a faulty Crank Position Sensor that left me stranded a few days after paying for a new and unnecessary DI cassetteHis shoddy grammar is representative of how careless his mechanics are at his corrupt shopThanks for making him respond at least and earning his $ one way or another I suppose.Sincerely,*** ***

No, neither  have received the “reject”  letter from the consumer. The consumer and I have exchanged over 12 emails explaining our position so he keeps moving this up.We are as sure as we can be that the part we replaced, the DI unit was needed.Car would not start, Euro-Asian put a tester DI unit in the Saab, it started, we put back in the DI unit that was not in the car, it would not start. We installed a new DI unit in the Saab and it started.The two c[redacted]s in the ECU. C[redacted]s  P1312 and P1314, were positive proof that this DI unit was the problem. We installed the unit and the Saab is fine.The consumer sent the unit we replaced to where he got it from in New Mexico and “they” said there was nothing wrong with the unit. So, we have positive proof that the unit he had in his SAAB DI unit was bad and the consumer is taking the word of a guy who sold him the unit in New Mexico. The DI unit from New Mexico was defective.Nothing more to say, we fixed the problem, the Saab runs and the control unit c[redacted]s have not returned as far as we know.Very seldom I’m I so sure we have fixed this Saab correctly but I’m sure of this fix.I’m really puzzled why the consumer doesn’t see this. The guy in New Mexico is the person who gave him the bad DI unit and won’t stand behind the bad part.If I had any doubt, that is any doubt that we did some incorrect or unethical, his money would have been refunded months ago. We did the job correctly.I do what is correct, if we made a mistake, we own it. If we did it correct, we owe it also. It’s called honesty and ethics. I have been in business since 1975 and I’m proud that I have had very few problems because we take care of our mistakes.George R[redacted]Recipient of Oregon Ethics in Business 20122012 Past Southtown Rotary PresidentFormer board member Eugene Police CommissionFormer board Member Eugene Citizen Review BoardBoard President Eugene-Springfield Youth OrchestrasBoard President McKenzie PersonnelBoard Member Center for Community Counseling

Complaint: [redacted]I am rejecting this response because: Mr. R[redacted] would like you to believe that despite a Saab specialist testing the part in question extensively and it performing flawlessly for over 2000 miles (see emails below) that a 60 day old part is defective because his marginal mechanics have no idea how to diagnose the CPS (Crank Position Sensor) which was the actual problem.  Here are three replies from [redacted] owner of [redacted], a Saab specialist since 1987.  He was the mechanic that put the initial DI cassette in the vehicle in May of 2015. 1. Hi [redacted]
The DI cassette has passed the basic function tests,and is now running on a test car. In hot weather it has not generated any fault c[redacted]s. The fault c[redacted]s referenced (P1312 and P1334 ) will not stop the car from running. Those c[redacted]s could be caused by dirty spark plugs or numerous other events, but they will not shut off the engine. If your crank position sensor was failing it would cause the engine to not start hot or shut off when hot. When the sensor cools down, it will function.  Let us know what you want us to do with the DI.
Regards, [redacted]2.  [redacted]-
Regarding the response from EuroAsian Automotive. The repair order you have 
( invoice # [redacted] ) tells a much different story -- it says nothing about installing a test unit and re-trying yours. A no start DI cassette will leave c[redacted]s.
A no start CPS will not. The c[redacted]s on your repair order are not for no start condition. They simply mis-diagnosed a bad CPS that only fails when hot. They should have informed you of the Saab Parts warranty if they are Saab specialists.
Your DI now has another 1200 c[redacted] free miles in summer driving.......
Good Luck
[redacted]
Owner, [redacted] since 1987
[redacted]This 3rd email response below was in reply to Mr. R[redacted] pitiful attempt to justify his sloppy work through a saabcentral.com thread that he also used in his reply to this Revdex.com complaint. 3.  [redacted]
read the post -- the guys car was still running fine with those c[redacted]s.
Interesting that your cassette has almost 2000 miles on it now with now c[redacted]s....
He is only defending sloppy repairs with sloppy [redacted]
How difficult would it be for him to refund your $$$ and take back the part you don't need?
That is what an honest business person does.
regards, [redacted]Now why would [redacted] owner of [redacted] go to all this trouble to reply to my emails about this problem and not simply send back the part to the dealer, which would not cost him any money?  Because he is a man of integrity and has seen shops like EuroAsian automotive throw parts back at his shop while taking advantage of people for decades, that is why.  Why would EuroAsian automotive print up a receipt like the one below if they were not using the c[redacted]s to give advice on the problem?  The parts that are in bold letters are the bogus c[redacted]s that were used to help justify this non problem that cost me an extra $560. Euro Asian Automotive[redacted]Eugene, OR 97403Phone [redacted]WWW.euro-asian.comInvoicePage 1 of 2Invoice No:Order Date:[redacted]07/22/2015Service Advisor:RyanCustomer: Vehicle:VIN Number:[redacted]Make:Saab 9-5 SILVEREngine:Year: Prod Date: License Plate:M[redacted]l: Color:Mileage: Tag Number: Fuel:118,434ORFleet ID: Towed In:GasNoQuantity Price ExtendedCheck for no start. Cranks OK. 1.00 $ 80.00 $ 80.00 Perform basic inspection for fuel pressure, ignition and compression. Check engine fuel delivery and proper ignition timing. Advise of any needed or recommended repairsC[redacted]s presentP1312P1314** needs DI cassette.  (Travis)Task Labor $ 80.00 Replace DI Cassette 0.50 $ 92.42 $ 46.21 55 559 955 Ignition Cassette 1.00 $ 432.00 $ 432.00 Task Parts And Labor $ 478.21I have an official EuroAsian automotive receipt and pdf file of the above if needed by the Revdex.com. My car broke down two days after I paid this bill, literally the next time I drove it on a multiple stop errand run.  Which was always the issue from the beginning, it only had the problem when it was hot.  But with no check engine light coming on, EuroAsian automotive decided to replace the most expensive part possible after doing a quick and sloppy diagnosis.  The DI cassette going bad would cause a check engine light to react and throw off c[redacted]s according to everything I have researched and the Saab specialist's email above.  EuroAsian automotive should have known this also, or they shouldn't claim they know how to work on Saab's. I have spent hours communicating with EuroAsian automotive and [redacted] through phone calls and emails about this situation.  George R[redacted] and EuroAsian automotive owe me an apology and about $578 total.  I was extremely patient with the manager.  I waited for four days for [redacted] to return from his vacation so I could straighten this out and in the meantime researched my problem more online and discovered it was most likely the Crank Position Sensor.  I told [redacted] of this when he got back and he called me the next day after taking the car in and said "sure enough [redacted], your CPS has gone bad also and we can fix that for around $150.  So, I ended up diagnosing my own problem after about three weeks of struggling with a messed up vehicle and bought an extra expensive DI cassette in the process.   One more thing, the reason Mr. R[redacted] says he has seen so many DI cassette failures on Saab's is because there was a major part recall on all 2000-2002 m[redacted]ls.  My Saab had its faulty DI cassette replaced initially in 2006 and it lasted until May of 2015, then that one was taken off by EuroAsian automotive after about 60 days and was shipped back to Santa Fe, New Mexico.  Fortunately I can afford this financial hit, but this business is corrupt and inept and the general public deserves to be warned.   Thanks for your time, I hope you do the correct thing here...even if that doesn't do anything positive for my bank account. [redacted]

[redacted] Please See Attached Documents [redacted]
ID [redacted] August 31, 2015 Dear Revdex.com,I have been in contact with Mr. [redacted] many times. We have exchanged many, many email.His Saab was repaired on 7-23-15, the car would die and not restart. We had the opportunity of having the Saab die on us. We pushed it...

into our shop, installed our test Dl unit (electronic ignition unit) and the Saab started. We reinstalled his old unit, the Saab would not restart. We reinstalled our tester unit, the Saab started.This is as positive as we can be the Saab needed the Dl unit. This unit is called a Direct ignition unit, a Dl Cassette or DIC.We also found two c[redacted]s in the ECU. C[redacted]s P1312 and P1314. These c[redacted]s were not the reason the Dl unit was replaced but added to our diagnosis that the Dl unit was bad. Here is a blog from a Saab website.Old 23rd February 2012Join Date: Feb 2012Location: kentMv Saabs: 2003 93 aero convertiblePosts: 16Default Pi unit & engine c[redacted]s P1312 and P1314Had engine c[redacted]s P1312 & 1314 reset them two days ago and all was fine, changed plugs today with NGKPFR6H-10 and after two engine starts eel light and two c[redacted]s P1312 and P1314 came back assuming out the box plugs are gapped correctly does this mean Pi unit failing if so should I notice rough idling or miss fire ? as the car seems fine thanks appreciate any help thanks.Next post on this tread:with the 1312 and!314 showing up after the plug change it kind of indicates the gap.But be ready for it to be the DIC. with minimal misfires the car will not throw a c[redacted], once the number of misfires meets the criteria (a lot more misfires) it will throw the c[redacted]. If it is barely meeting the criteria vou may not feel or hear it.You can drive with a bad DIC but be ready to walk. After vou check the plugs and if vou still have the c[redacted] vou can have it read with a tech II to see exactly the number of misfires, (not sure if this would cost vou or not, mv indv does not charge for this but does appreciate a tip)If vou do need the DIC keep the old one as a spare since the car does run with it.best of luck Next treadI had these exact c[redacted]s, I replaced the PIC, still used but 5 years newer and everything has been fine, not one c[redacted]. There is no doubt at all this DI (DIC) unit was needed.Later on, it did also need a crank position sensor. Car had two problems back to back. Di units are very common on these units. This Saab has over 118,000 miles on it and these parts have a long history of failing.If I had any question that we miss diagnosed this Saab, I would gladly refund his money. We are human, we do make mistakes and when we do, we take care of the customer. We didn't make a mistake here.George R[redacted]     Recipient of Oregon Ethics in Business 2012 2012 Past Southtown Rotary President Businesses owner since 1975