Euro-Car Specialists, Inc.

I am very sorry I did not leave my contact information. A simple oversight. Normally I write on stationary that has the info printed on it. My direct line at work is 601.*** and my personal cell is 601.***. One note: I turn off my cell around 8:00pm and it is on around 8:00am everyday. Otherwise, I am available. I have voice mailboxes on both and I return ALL of my phone calls. And I expect our employees to do the same. I am sorry we have done such a bad job in With Mr***. We try very hard to take care of all of our customers and will continue to do so with him

Thank you for the notification that we delivered less than satisfactory service to one of our customers.   We always want to know when we don't measure up so that we can improve.  Mr. [redacted] brought his Jeep in on October 9th.  We preformed an oil and filter change, tire rotation...

and a tune up.  We gave him a quote on replacing the front and rear brakes and rotors, servicing the transmission, brake lines and coolant system.   We did not do this work.  From what I understand, Mr. [redacted] got angry because we did not go ahead and do the extra work that we quoted.   We always give an estimated cost of repair and get approval before we do the work.  We want our customers to know exactly what the repairs cost and either approve them or budget them for a future date.  It was late in the day before we actually talked with him and we did not have time to do the remaining work.  Obviously we want to do the work but we certainly don't want to do anything against our customers wishes.  I do not know why we did not respond to his calls.  That should never happen and I assure you it will be addressed with the service advisors.  Also, they are supposed to immediately verify the information in our computer system.  Our computer still showed the previous owner's name and address and it should have been corrected when Mr. [redacted] first arrived.  I am very sorry that we did a poor job in communicating with him.  Additionally, I will be happy to meet with Mr. [redacted] personally to inspect the repairs if there is any doubt that we did not do the work we charged him for.  We sincerely want all of our customers to be happy with their cars and our service.   I am very sorry we did not meet that objective in this case.  Please feel free to call if I can help in any way.  [redacted]?

I made a mistake going to Wilson's for service.  By [redacted]'s reply, I noted there is not a shred of concern about the customer or correcting the issues that starts at the top.  Management, sets the tone and it is rotten as far as I can tell.  In his message, Mr [redacted], states, I can contact him, yet leaves no contact information.  Well that spoke volumes.  Side note:  I tried to contact the management at Wilson's before I responded to and rejected the reply, only to get the same overall treatment from the supposed General Manager.  I called asking for the service or general manager, routed to the voice mail of the general manager, left my information, and same as staff no return call.  This has been several days past now.As a paying customer, I have the ability to choose.  With other dealerships who excel at the customer care and provide superior support, and even take care of the smallest details like a courtesy wash, vacuum and explain what was done showing and explaining the who, what, and why...well I learned my lesson.  Not all dealerships are the same and Wilson fails in comparison, I only went there cause I made the assumption they were the experts in this vehicle.  I did not ask for anything beyond what I needed for service and was willing to pay for it.  What I got was a lot of excuses, questionable work, and low brake pads that needed servicing.  All in all not a good day.