Euro Chef USA

I have spoken, once again, to Shaya Pearl at The Buzz on Monday, March [redacted] Shaya has told me that he has been in touch with MsDahan and that it has been agreed upon that in lieu of a refund, MsDahan will received a credit toward a new range at The Buzz If this information is not correct MsDahan will need to follwith Shaya at her earliest convenience.We apologize for the delay in having the matter resolved.Please do work with Shaya and/or The Buzz going forward on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm glad you spoke to himSo have IMany timesAnd he IS working on getting me a new ovenUnlike your company, it took him only a day to get me what I need It took you guys two months, more, plus a complaint to get a "response" from youI haven't even personally received a phone call from anyone Until I am compensated for the time and hassle of what I had to go through, I will not withdraw my complaint, and I will seek further legal action In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I have spoken, once again, to Shaya Pearl at The Buzz on Monday, March [redacted] Shaya has told me that he has been in touch with MsDahan and that it has been agreed upon that in lieu of a refund, MsDahan will received a credit toward a new range at The Buzz If this information is not correct MsDahan will need to follwith Shaya at her earliest convenienceWe apologize for the delay in having the matter resolvedPlease do work with Shaya and/or The Buzz going forward on this matter

EuroChef USA does not sell direct to the consumer and, therefore, cannot refund any consumer directly EuroChef USA has been in contact with the retailer, THE BUZZ, from who *** *** purchased the rangeThe Buzz has agreed to reimburse the customer for the purchase price of $-
as shown on the provided invoice (attached to this response.)*** *** should follwith The Buzz on this matter or file a complaint against the retailer should the money not be credited in a reasonable amount of time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm glad you spoke to himSo have IMany timesAnd he IS working on getting me a new ovenUnlike your company, it took him only a day to get me what I need. It took you guys two months, more, plus a complaint to get a "response" from youI haven't even personally received a phone call from anyone. Until I am compensated for the time and hassle of what I had to go through, I will not withdraw my complaint, and I will seek further legal action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The Complainant made initial contact with EuroChef USA on Thursday, March *** at 1:05AM EST via the 'Contact Us' portion of ***In this communication the Complainant stated an issue with the oven door hinges on her range and asked for assistance.*** *., EuroChef's service manager,
responded later in the day on March *** at 9:10AM EST and requested the model # of the range in order to determine needed parts for repair.The Complainant responded at the end of the business day (4:32PM EST) on Friday, March *** with the model #, serial #, retailer, purchase and delivery dates.*** *responded at the start (9:30AM EST) of the following business day on Monday, March *** requesting additional information about the door hinges. There was no response from the Complainant until after the business day (5:08PM EST) on Wednesday, April *** in which she requested an update on the status of the hinges and did not answer ***'s previous question.*** *responded at the beginning (8:37AM EST) of the next business day - Thursday, April *** - requesting the Complainant's address so that he could set up a service callThe address was provided late that afternoon (1:36PM EST) and *** quickly advised that parts were being sent to Luxury Appliance Repair and that someone from Luxury Appliance would be in touch with the Complainant to schedule an appointment. The Complainant sent a follemail on Sunday, April *** asking when she should hear from Luxury Appliance*** *called the Complainant the morning of the following business day - Monday, April *** - to notify her that the parts were in transit to Luxury and should be received on April *** and that Luxury will be in touch when the parts are in handThere was also an email follmade later in the day on April *** with the *** tracking information for the hinges and the contact information for Luxury Appliance Repair.EuroChef USA has been attentive to the correspondence and needs of the Complainant and has done everything in good faith to help the consumer. *** ***

The Complainant made initial contact with EuroChef USA on Thursday, March *** at 1:05AM EST via the 'Contact Us' portion of ***In this communication the Complainant stated an issue with the oven door hinges on her range and asked for assistance.*** *., EuroChef's
service manager, responded later in the day on March *** at 9:10AM EST and requested the model # of the range in order to determine needed parts for repair.The Complainant responded at the end of the business day (4:32PM EST) on Friday, March *** with the model #, serial #, retailer, purchase and delivery dates.*** *responded at the start (9:30AM EST) of the following business day on Monday, March *** requesting additional information about the door hinges. There was no response from the Complainant until after the business day (5:08PM EST) on Wednesday, April *** in which she requested an update on the status of the hinges and did not answer ***'s previous question.*** *responded at the beginning (8:37AM EST) of the next business day - Thursday, April *** - requesting the Complainant's address so that he could set up a service callThe address was provided late that afternoon (1:36PM EST) and *** quickly advised that parts were being sent to Luxury Appliance Repair and that someone from Luxury Appliance would be in touch with the Complainant to schedule an appointment. The Complainant sent a follemail on Sunday, April *** asking when she should hear from Luxury Appliance*** *called the Complainant the morning of the following business day - Monday, April *** - to notify her that the parts were in transit to Luxury and should be received on April *** and that Luxury will be in touch when the parts are in handThere was also an email follmade later in the day on April *** with the *** tracking information for the hinges and the contact information for Luxury Appliance Repair.EuroChef USA has been attentive to the correspondence and needs of the Complainant and has done everything in good faith to help the consumer. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'm glad you spoke to him. So have I. Many times. And he IS working on getting me a new oven. Unlike your company, it took him only a day to get me what I need. 
It took you guys two months, more, plus a complaint to get a "response" from you. I haven't even personally received a phone call from anyone. 
Until I am compensated for the time and hassle of what I had to go through, I will not withdraw my complaint, and I will seek further legal action.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have spoken, once again, to Shaya Pearl at The Buzz on Monday, March [redacted]  Shaya has told me that he has been in touch with Ms. Dahan and that it has been agreed upon that in lieu of a refund, Ms. Dahan will received a credit toward a new range at The Buzz.  If this information is not correct Ms. Dahan will need to follow-up with Shaya at her earliest convenience.We apologize for the delay in having the matter resolved.Please do work with Shaya and/or The Buzz going forward on this matter.

EuroChef USA does not sell direct to the consumer and, therefore, cannot refund any consumer directly.  EuroChef USA has been in contact with the retailer, THE BUZZ, from who [redacted] purchased the range.The Buzz has agreed to reimburse the customer for the purchase price of $2260 - as shown...

on the provided invoice (attached to this response.)[redacted] should follow-up with The Buzz on this matter or file a complaint against the retailer should the money not be credited in a reasonable amount of time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Only after filing this complaint did I FINALLY get a call from the Buzz saying that EuroChef has finally contacted them and agreed to refund the Buzz in order for them to refund me.
 
I have been in touch with the Buzz and with EuroChef from the start. And because of EuroChef's lack of customer service, nothing was taken care of until a complaint was filed.
Now, the Buzz is waiting for a written letter from EuroChef approving the refund. I did not buy the product directly from EuroChef, but EuroChef is the one responsible to refund the Buzz before they are able to refund me since the oven is a defect and not the fault of the Buzz.
 
When the Buzz receives a written letter from EuroChef approving the refund, and additionally when I get compensated for dealing with this terrible service, lies, empty promises, and most importantly not being able to have an oven to cook in, only then will I close any complaints or lawsuits. I should remind EuroChef once more that because of their lack of attention, my kitchen was very close to setting on fire, I have had many meals burnt, resulting in money burnt, and being restricted to not being able to cook inside the oven.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have spoken, once again, to Shaya Pearl at The Buzz on Monday, March [redacted]  Shaya has told me that he has been in touch with Ms. Dahan and that it has been agreed upon that in lieu of a refund, Ms. Dahan will received a credit toward a new range at The Buzz.  If this information is not correct Ms. Dahan will need to follow-up with Shaya at her earliest convenience.
We apologize for the delay in having the matter resolved.
Please do work with Shaya and/or The Buzz going forward on this matter.

EuroChef has reviewed the customers' case and has determined that the requested refund for the Verona range (VEFSGG365NSS) cannot be issued.The warranty for a Verona range, attached to this response, clearly states that the product is not intended for commercial use.  The customer states in her...

claim "Our business purchased..."  The customer continues to explain "our business only has 6 people...," however, did not include the information that the business is an assisted living facility with 16 licensed beds + staff - information easily obtained on the internet ([redacted])In good faith and regardless of the commercial setting, EuroChef did arrange for Gary from Perfection Appliance to attempt to repair any issues with the range on 3 separate occasions - all at no charge to the customer.  We did send additional parts to Perfection Appliance to make a 4th attempt at repair, but the Revdex.com complaint was filed prior to arranging an additional appointment.    While we would be willing to arrange for another service call it appears that the range has been replaced with another unit and is no longer accessible for repair.  Should the range be professionally installed again please contact our service team to arrange for another appointment.Thank you.EuroChef USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Only after filing this complaint did I FINALLY get a call from the Buzz saying that EuroChef has finally contacted them and agreed to refund the Buzz in order for them to refund me. I have been in touch with the Buzz and with EuroChef from the start. And because of EuroChef's lack of customer service, nothing was taken care of until a complaint was filed.
Now, the Buzz is waiting for a written letter from EuroChef approving the refund. I did not buy the product directly from EuroChef, but EuroChef is the one responsible to refund the Buzz before they are able to refund me since the oven is a defect and not the fault of the Buzz. When the Buzz receives a written letter from EuroChef approving the refund, and additionally when I get compensated for dealing with this terrible service, lies, empty promises, and most importantly not being able to have an oven to cook in, only then will I close any complaints or lawsuits. I should remind EuroChef once more that because of their lack of attention, my kitchen was very close to setting on fire, I have had many meals burnt, resulting in money burnt, and being restricted to not being able to cook inside the oven.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We are having difficulty obtaining warranty service or any other service for our Verona 36" Range, Model Number VEFSGE 36 NSS, Serial numbe[redacted]. We purchased the range on December 4,2014 and took delivery of it on January **, 2015. The oven door hinges have bent and the door no longer shuts all the way. It has about a 1/2 gap and due to massive heat loss, we are unable to use the oven. I have had some contact from [redacted] of Euro Chef, but as soon as I told him the age of the range and that I would like to see if the hinges are covered under the warranty, he stopped communicating with me.Desired Settlement: I would like to have the range repaired so that I can use it. If the company is unable or unwilling to help in this regard, I would like to have a full refund of my purchase price.

Business

Response:

The Complainant made initial contact with EuroChef USA on Thursday, March [redacted] at 1:05AM EST via the 'Contact Us' portion of [redacted]. In this communication the Complainant stated an issue with the oven door hinges on her range and asked for assistance.[redacted]., EuroChef's service manager, responded later in the day on March [redacted] at 9:10AM EST and requested the model # of the range in order to determine needed parts for repair.The Complainant responded at the end of the business day (4:32PM EST) on Friday, March [redacted] with the model #, serial #, retailer, purchase and delivery dates.[redacted]. responded at the start (9:30AM EST) of the following business day on Monday, March [redacted] requesting additional information about the door hinges. There was no response from the Complainant until after the business day (5:08PM EST) on Wednesday, April [redacted] in which she requested an update on the status of the hinges and did not answer [redacted]'s previous question.[redacted]. responded at the beginning (8:37AM EST) of the next business day - Thursday, April [redacted] - requesting the Complainant's address so that he could set up a service call. The address was provided late that afternoon (1:36PM EST) and [redacted] quickly advised that parts were being sent to Luxury Appliance Repair and that someone from Luxury Appliance would be in touch with the Complainant to schedule an appointment. The Complainant sent a follow-up email on Sunday, April [redacted] asking when she should hear from Luxury Appliance. [redacted]. called the Complainant the morning of the following business day - Monday, April [redacted] - to notify her that the parts were in transit to Luxury and should be received on April [redacted] and that Luxury will be in touch when the parts are in hand. There was also an email follow-up made later in the day on April [redacted] with the [redacted] tracking information for the hinges and the contact information for Luxury Appliance Repair.EuroChef USA has been attentive to the correspondence and needs of the Complainant and has done everything in good faith to help the consumer. [redacted]