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Euro Pastry & Chocolate Fountain

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Reviews Euro Pastry & Chocolate Fountain

Euro Pastry & Chocolate Fountain Reviews (4)

Vendors response statement

Generally spoken it would be
great to try open conversation first, to solve a small issue. Many businesses
would appreciate such, but some eager customers prefer to avoid to speak to the
executives and rather fill the web…
So here is our reply:
Dissatisfaction of wedding
cake:
During the FREE cake tasting
and consulting talk we let customer bring ideas and samples of ribbons and
colors. In those conversations we DO state very clearly that we cannot
guarantee the exact same color of the sample as we have to use special ribbon
color that does not stain the cake or make “bleed”  the ribbon color onto it. This is justified
by the artistic creativity license label, as we deal with food and work within
all official food boundaries. As darker the requested color as more critical it
is.
However we try to get as close to the color as
possible, in this case dark navy blue. Please find the picture enclosed and
judge yourself if the blue is navy enough…
The pillar deposit section:
The wedding was on Friday 01/31/2014.
On the wedding cake contract it says that the $30 deposit fee for the cake
pillars will be refunded if returned within 14 days after the wedding. We also
mention this issue during the conversation of commitment. If not returned on
time by the customer, we need to buy new pillars sets for our further use.  In this case the return took place on the 25th
instead of the 14th of February (being 10 days late). In addition to
the delay one pillar set was completely missing while the other was returned in
a broken and incomplete manner. See picture. The Executive Chef [redacted] advised to
speak to the owner to sort it out but that opportunity was never taken…
In the 20 years that Euro
Pastry has been in Business this is the first time that a complaint has been
filed. Totally unjustified.

A basic fact
of being too late and incomplete to return the rented items would justify a one
line answer. Any company who’s rented items include a deposit is eligible to
keep it if the party does break the rules that have been established together.
Any further details do not need to be an item to quarrel  over.
Never-the-less,
we will provide more inside information to solve this case for sure:
Due
to water based, excessive coloring  for
darkest possible colors on any eatable ribbons, it has to offset with
cornstarch to avoid dissolving. What in essence dried out will not bend but may
have cracks. The crack got covered and the customer did not have any complaints
with it.


Chef
& owner Urs can be briefly off site with other customers at times, but can
always be contacted if one really wants to. His presence at the premises is on
a very high ratio.


Tastings
are free during business hours. Should one want to come off hours, we need to
have staff come in especially, that costs us 45$. We charge $25.00 for tastings
after business hours. Should the customer order the cake, those $25.00 come off
the cake price.


One
set of plate and pillars did not get returned at all, the second set was
incomplete (3 out of 4 pillars only made it back to us) and its interlocking
professional system plate was returned broken. 
In a professional bakery we cannot work with the common cheap pillar
sets that get sold in retail stores.  The
ones we work with have to be highest interlock quality possible and only come
in sets of 3. They are bought in special warehouses that supply professional
bakery items. So the cost is much higher and we have to go through a extra
process that justifies a handling fee, that is included in the deposit. The
customer’s caterer or whoever cuts the cake, is responsible for a complete and
working return to the customer. We cannot take responsibility for lost or
broken items on that side. That should be easy enough to explain the deposit, communicated
to the customer during the contract phase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was not offer.  Only fabricated and unsupported excuses.  I do not accept the response based on the following reasons:
1)  The picture of the cake proves the fondant ribbon was damaged and cracked as it shows the several white icing ribbons applied to attempt to cover the extensive cracking of the fondant. 
2)  John at Euro Pastry never offered to allow me to talk with the owner or offered any suggestions. 
3)  The tasting was not free, there was a charge for it.
4)  The pillars and cake board were not damaged upon return, all four pillars were returned and the pillars are removable from the square board stand portion.  Further, upon research I have discovered the cake pillars/cake board does not cost $30.  Instead, 4 6-inch cake pillars cost approximately $2.99 and 6 inch cake square board costs $3.99 for a total of $7.  This is a retail price and not even the discounted price an actual bakery receives.  Withholding $30 after I returned the pillars and cake board on the ground Euro Pasty needed to replace the $7 product is unjust enrichment and fraud.  Please see attachments.
It is truly disappointed that I have been treated in this manner by Euro Pastry.
Regards,
[redacted]

Review: John the manager at Euro Pastry made representations to us that a $30 deposit would be returned to us after we returned the cake pillars to him after our 1/31/14 wedding. On Feb. 25 2014 I returned the cake pillars to John at Euro Pastry and he accepted receipt of the pillars, but refused to return my $30 deposit. The refusal to return my deposit is especially frustrating because the wedding cake was not satisfactory. The fondant ribbon was not the correct color and was cracked in numerous places.Desired Settlement: My $30 deposit returned.

Business

Response:

Vendors response statement

Generally spoken it would be

great to try open conversation first, to solve a small issue. Many businesses

would appreciate such, but some eager customers prefer to avoid to speak to the

executives and rather fill the web…

So here is our reply:

Dissatisfaction of wedding

cake:

During the FREE cake tasting

and consulting talk we let customer bring ideas and samples of ribbons and

colors. In those conversations we DO state very clearly that we cannot

guarantee the exact same color of the sample as we have to use special ribbon

color that does not stain the cake or make “bleed” the ribbon color onto it. This is justified

by the artistic creativity license label, as we deal with food and work within

all official food boundaries. As darker the requested color as more critical it

is.

However we try to get as close to the color as

possible, in this case dark navy blue. Please find the picture enclosed and

judge yourself if the blue is navy enough…

The pillar deposit section:

The wedding was on Friday 01/31/2014.

On the wedding cake contract it says that the $30 deposit fee for the cake

pillars will be refunded if returned within 14 days after the wedding. We also

mention this issue during the conversation of commitment. If not returned on

time by the customer, we need to buy new pillars sets for our further use. In this case the return took place on the 25th

instead of the 14th of February (being 10 days late). In addition to

the delay one pillar set was completely missing while the other was returned in

a broken and incomplete manner. See picture. The Executive Chef [redacted] advised to

speak to the owner to sort it out but that opportunity was never taken…

In the 20 years that Euro

Pastry has been in Business this is the first time that a complaint has been

filed. Totally unjustified.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was not offer. Only fabricated and unsupported excuses. I do not accept the response based on the following reasons:

1) The picture of the cake proves the fondant ribbon was damaged and cracked as it shows the several white icing ribbons applied to attempt to cover the extensive cracking of the fondant.

2) John at Euro Pastry never offered to allow me to talk with the owner or offered any suggestions.

3) The tasting was not free, there was a charge for it.

4) The pillars and cake board were not damaged upon return, all four pillars were returned and the pillars are removable from the square board stand portion. Further, upon research I have discovered the cake pillars/cake board does not cost $30. Instead, 4 6-inch cake pillars cost approximately $2.99 and 6 inch cake square board costs $3.99 for a total of $7. This is a retail price and not even the discounted price an actual bakery receives. Withholding $30 after I returned the pillars and cake board on the ground Euro Pasty needed to replace the $7 product is unjust enrichment and fraud. Please see attachments.

It is truly disappointed that I have been treated in this manner by Euro Pastry.

Regards,

Business

Response:

A basic fact

of being too late and incomplete to return the rented items would justify a one

line answer. Any company who’s rented items include a deposit is eligible to

keep it if the party does break the rules that have been established together.

Any further details do not need to be an item to quarrel over.

Never-the-less,

we will provide more inside information to solve this case for sure:

Due

to water based, excessive coloring for

darkest possible colors on any eatable ribbons, it has to offset with

cornstarch to avoid dissolving. What in essence dried out will not bend but may

have cracks. The crack got covered and the customer did not have any complaints

with it.

Chef

& owner Urs can be briefly off site with other customers at times, but can

always be contacted if one really wants to. His presence at the premises is on

a very high ratio.

Tastings

are free during business hours. Should one want to come off hours, we need to

have staff come in especially, that costs us 45$. We charge $25.00 for tastings

after business hours. Should the customer order the cake, those $25.00 come off

the cake price.

One

set of plate and pillars did not get returned at all, the second set was

incomplete (3 out of 4 pillars only made it back to us) and its interlocking

professional system plate was returned broken.

In a professional bakery we cannot work with the common cheap pillar

sets that get sold in retail stores. The

ones we work with have to be highest interlock quality possible and only come

in sets of 3. They are bought in special warehouses that supply professional

bakery items. So the cost is much higher and we have to go through a extra

process that justifies a handling fee, that is included in the deposit. The

customer’s caterer or whoever cuts the cake, is responsible for a complete and

working return to the customer. We cannot take responsibility for lost or

broken items on that side. That should be easy enough to explain the deposit, communicated

to the customer during the contract phase.

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Description: Gourmet Shops

Address: 2647 Ariane Dr, San Diego, California, United States, 92117

Phone:

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Web:

www.euro-pastry.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Euro Pastry & Chocolate Fountain, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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