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Euro Quarters

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Reviews Euro Quarters

Euro Quarters Reviews (6)

Foot traffic, feces and urine damage are very much a part of the problems on this lawn, but they are not the only onesThe pictures posted by the homeowner do not show damage by "excessive chemicals", as originally claimedThe thinning and browning is 50/50; chemical damage would be entire areas and not half green and half brownThese areas have root competition and drought stress from improper or insufficient irrigationThere are many things that can cause fescue grass to turn brown, but "excessive chemicals" is simply not the case hereWe met this customer on the property and attempted to help herShe would not entertain any thought other than her original allegation that we damaged her propertyWe did not

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint. As you can clearly see from the photos, the degree of damage is similar on both sides of the underground fence, which divides the yard into place where the dogs can and cannot go. Top Turf's claim that our damage is due primarily to dogs is clearly not accurate. 
Regards,
[redacted]

The damage to this turf is not caused by chemicals. It is urine, feces and foot traffic damage from the dog. We have not damaged this property in any way, and we reject the request to re-sod the areas.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Four of our eight yearly applications contain a pre-emergent herbicide designed to prevent winter and summer weeds from germinating in the grass. Preventing weeds from ever showing up in the lawn is the best way to keep them under control. Without a proper pre-emergent barrier in the soil,...

weeds will continually emerge in the lawn. They then require treatment with a post emergent weed control. With no preventative barrier, new weeds will quickly emerge to replace the ones that are controlled. Three of the four pre-emergent treatments were skipped by this customer within the last year. Our service has not “gone downhill”; we were prohibited from providing it properly. Despite missing 75% of the most important weed control treatments in our program, we continued to work with the customer by providing two free weed control service calls between the regular treatments. We attempted to communicate with the customer that weed populations would be a continual problem this year because the preventive treatments were skipped. We also credited the cost of an application as a gesture of good faith when this exact complaint was submitted as a negative review on the Revdex.com site in July. The customer states that she is pulling weeds from the lawn. We cannot treat weeds with a post emergent herbicide if they are being pulled. Post emergent weed control needs to make contact with leaf surfaces in order to work effectively. Pulling weeds leaves partial roots, and these roots regenerate the weeds when fertilizer is applied to the grass. The customer states that she is applying Roundup to treat the weeds herself. We do not use Roundup in our program. Roundup is a non-selective herbicide that will kill the grass as well as the weeds. We discourage customers applying any additional herbicides of any kind to the lawn while engaged in service with us. We document and monitor all the applications of herbicides to the turf, as is required by law. Service calls are free between treatments to active customers in good standing. Withholding payment will place the account on financial hold and will cause an interruption in treatments. We call customers with past due balances just like any other company does in any industry. Despite providing free service calls, crediting an application, and attempting to communicate with this customer the reasons why weed populations are higher this year, it is obvious that we will not be able to meet the expectations being demanded of us. The billing adjustment that is being requesting was already done in July when the customer originally posted this complaint as a negative review. We will, however, issue a credit for the most recent application performed in September, and discontinue all future services at this address.

Our service auto renews each year, just as [redacted], and every other similar service. This is stated on the welcome letter sent out to new customers, it is printed on every invoice left at the residence, and it is stated on the pre-pay offer letter that is sent out to all our...

customers in December. All these letters and invoices clearly state that the customer must contact us in order to cancel the service.The last contact we had with Mr. [redacted] in 2016 was on May 3 at 12:06pm. He contacted us and requested a free service call for weeds. We made no attempts to contact him later in the year to sell any additional services. No doubt is being cast on the statement that he was contacted by a company attempting to sell him something, but it was not us. Our phone system keeps record of every phone call made or received in our office. No record of any phone calls from any of the numbers listed on the account is found in our system after May 3, 2016. No record of any phone calls from our office to any of the numbers listed on the account are present between May 4 and December 31, 2016.Our first treatment of 2017 was applied at 9:21am on January 16. Mr. [redacted] contacted the office the next day at 8:16am. The account was cancelled at that time and he was informed that he owed the balance for the treatment. Mr. [redacted] called again at 2:05pm on January 25th, asking to make sure the account was cancelled. He was informed that it was in fact cancelled, and informed again that there was a balance due.Work was performed at the property in good faith, and the balance for that work is legitimate.

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Address: 4780 Ashford Dunwoody Rd Ste A-432, Atlanta, Georgia, United States, 29651-6518

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