We have met with Mr. [redacted] last week and explained and showed himeverything. Showed the original balance due and what supplement theinsurance paid. The insurance never sent a copy of their supplementwith payment. I explained that the problem was with the insurancecompany that 1. refused to pay...
prevailing labor rates and 2 refused topay for additional operations that were deducted and added back as asublet.After Mr. [redacted] and I met we were both again in correspondence withthe insurance company and they finally agreed to pay the additional.Spoke with Mr. [redacted] confirmed that the insurance company has sentthem the check and they received it. He stated he would have thiscleared up soon. So all is resolved and once again an insurancecompany tries to take advantage of the consumer and try to make theshop the bad guy.Thank you for your concern in this matter.S¡ncerely,Jon W. GriesnbeckPresident
The insurance company did agree to pay the difference and we will pass that along to Euro promptly. However, I think other consumers should be aware of the following:1) Euro did not get the work/charges approved by the insurance co BEFORE doing the work2) Euro did not disclose the discrepancy to me until a month after the work was complete and I had gotten my vehicle back3) Jon Griesenbeck is a chauvinist and is very disrespectful to women. You can see in his response that he would only communicate with my husband even though I was the customer.4) Euro produced 27 pages of documentation between them and the ins co ... Which included colorful and extremely unprofessional language handwritten by Mr Griesenbeck. He addressd the insurance analyst as "Stupid" more than once. I was very embarrassed to have that sort of communication on our behalf when we were trying to work out a solution. 5) Euro did not (and could not) produce documentation with my signature stating that I would pay if the insurance didnt, and called me multiple times threatening me with collections because "Jon wants his money". Since the work was performed without approval and not disclosed to me until well AFTER completion, I was never offered the option to pay if the ins didn't or to take my vehicle elsewhere for repairs.Euro Specialty does great body work but management loses sight of the value of the customer by choosing instead to focus on profit and margins. Their business practices are questionable at best. I will never voluntarily choose to do business with them again and I will never refer business to them - especially potential customers that are female.
Regards,
[redacted]
We have met with Mr. [redacted] last week and explained and showed himeverything. Showed the original balance due and what supplement theinsurance paid. The insurance never sent a copy of their supplementwith payment. I explained that the problem was with the insurancecompany that 1. refused to pay...
prevailing labor rates and 2 refused topay for additional operations that were deducted and added back as asublet.After Mr. [redacted] and I met we were both again in correspondence withthe insurance company and they finally agreed to pay the additional.Spoke with Mr. [redacted] confirmed that the insurance company has sentthem the check and they received it. He stated he would have thiscleared up soon. So all is resolved and once again an insurancecompany tries to take advantage of the consumer and try to make theshop the bad guy.Thank you for your concern in this matter.S¡ncerely,Jon W. GriesnbeckPresident
The insurance company did agree to pay the difference and we will pass that along to Euro promptly. However, I think other consumers should be aware of the following:1) Euro did not get the work/charges approved by the insurance co BEFORE doing the work2) Euro did not disclose the discrepancy to me until a month after the work was complete and I had gotten my vehicle back3) Jon Griesenbeck is a chauvinist and is very disrespectful to women. You can see in his response that he would only communicate with my husband even though I was the customer.4) Euro produced 27 pages of documentation between them and the ins co ... Which included colorful and extremely unprofessional language handwritten by Mr Griesenbeck. He addressd the insurance analyst as "Stupid" more than once. I was very embarrassed to have that sort of communication on our behalf when we were trying to work out a solution. 5) Euro did not (and could not) produce documentation with my signature stating that I would pay if the insurance didnt, and called me multiple times threatening me with collections because "Jon wants his money". Since the work was performed without approval and not disclosed to me until well AFTER completion, I was never offered the option to pay if the ins didn't or to take my vehicle elsewhere for repairs.Euro Specialty does great body work but management loses sight of the value of the customer by choosing instead to focus on profit and margins. Their business practices are questionable at best. I will never voluntarily choose to do business with them again and I will never refer business to them - especially potential customers that are female.
Regards,
[redacted]